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ARCOTEL Kaiserwasser Vienna

4.0 star property
4-star family-friendly hotel near Vienna Christmas Market, connected to the convention center

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Photo gallery for ARCOTEL Kaiserwasser Vienna

Front of property - evening/night
Terrace/patio
Daily buffet breakfast (EUR 24 per person)
Junior Suite (Deluxe) | In-room safe, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Wagramer Strasse 8, Vienna, Vienna, 1220
  • Place, Vienna International Centre
    ‪2 min walk‬
  • Place, United Nations Industrial Development Organization Headquarters
    ‪3 min walk‬
  • Place, International Atomic Energy Agency
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | In-room safe, desk, laptop workspace, blackout drapes

Comfort Room

8.2 out of 10
Very good
(19 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite

Suite | In-room safe, desk, laptop workspace, blackout drapes

Suite

10.0 out of 10
Exceptional
(1 review)
  • 657 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Room

8.0 out of 10
Very good
(13 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About the neighborhood

Vienna

Donaustadt stay.At this Donaustadt hotel, you'll be within a 5-minute walk of Vienna International Centre and United Nations Industrial Development Organization Headquarters. International Atomic Energy Agency and Alte Donau are also within half a mile (1 km).

What's nearby

  • Vienna International Centre - 2 min walk - 0.1 miles
  • United Nations Industrial Development Organization Headquarters - 3 min walk - 0.2 miles
  • Danube Bike Path (Vienna) - 3 min walk - 0.2 miles
  • International Atomic Energy Agency - 5 min walk - 0.3 miles
  • Alte Donau - 9 min walk - 0.5 miles

Getting around

  • Kaisermuhlen-Vienna International Centre U-Bahn - 3 min walk
  • Handelskai Station - 4 min drive
  • Vienna International Airport (VIE) - 17 min drive

Restaurants

  • ‪Flow Cafe - ‬7 min walk
  • ‪Copa Beach - ‬9 min walk
  • ‪VIC Cafeteria - ‬11 min walk
  • ‪Cafe Motto - ‬6 min walk
  • ‪Krokodü Am Copa Beach - ‬9 min walk

About this property

ARCOTEL Kaiserwasser Vienna

4-star family-friendly hotel near Vienna Christmas Market, connected to the convention center
ARCOTEL Kaiserwasser Vienna offers its guests a health club and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center, meeting rooms, and limo/town car service are available. A library, a terrace, and barbecue grills are also featured at the family-friendly ARCOTEL Kaiserwasser Vienna. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Vienna hotel is smoke free.

  • 282 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 2007
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
ARCOTEL Kaiserwasser Vienna offers 282 accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas and include desks. LCD televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (EUR 22 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Library
  • Playground
  • Sauna

Accessibility

  • Area rugs in room
  • Elevator

Room amenities

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Arcotel Kaiserwasser
Arcotel Kaiserwasser Hotel
Arcotel Kaiserwasser Hotel Vienna
Arcotel Kaiserwasser Vienna
Arcotel Vienna
Kaiserwasser
Kaiserwasser Vienna
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Vienna
ARCOTEL Kaiserwasser Vienna Hotel Vienna

Frequently asked questions

How close is ARCOTEL Kaiserwasser Vienna to the airport?

ARCOTEL Kaiserwasser Vienna is 13.2 mi (17-min drive) away from the Vienna International Airport (VIE) airport, the closest popular airport to the property.

How much does it cost to stay at ARCOTEL Kaiserwasser Vienna?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at ARCOTEL Kaiserwasser Vienna on Dec 17, 2025 start from $140.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does ARCOTEL Kaiserwasser Vienna have an airport shuttle?

ARCOTEL Kaiserwasser Vienna offers an airport shuttle 24 hours a day, on request, for a charge of EUR 45 per vehicle, one-way.

Does ARCOTEL Kaiserwasser Vienna offer free breakfast?

Free breakfast isn’t provided at ARCOTEL Kaiserwasser Vienna, but buffet breakfast is offered for a fee of EUR 24 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at ARCOTEL Kaiserwasser Vienna?

No, there is no casino at this hotel, but Casino Wien (9-min drive) is nearby.

What time is check-in at ARCOTEL Kaiserwasser Vienna?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at ARCOTEL Kaiserwasser Vienna?

Free parking is not available at this hotel. Self parking is available for EUR 22 per day.

Does ARCOTEL Kaiserwasser Vienna have a pool?

ARCOTEL Kaiserwasser Vienna does not have a pool.

Does ARCOTEL Kaiserwasser Vienna have a restaurant?

ARCOTEL Kaiserwasser Vienna is home to Restaurant UNO, which features garden views.

Does ARCOTEL Kaiserwasser Vienna have a spa?

There are no spa services available at this hotel.

How close is ARCOTEL Kaiserwasser Vienna to downtown Vienna?

ARCOTEL Kaiserwasser Vienna is 2.6 mi away from Vienna.

ARCOTEL Kaiserwasser Vienna Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 422 out of 1002 reviews
Rating 8 - Good. 420 out of 1002 reviews
Rating 6 - Okay. 103 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Is good. AC isn’t very cold. Would be nice to have a fridge in the room. Good location on the metro.
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train station is just a few meters away, that was great. The room was comfortable and clean. The breakfast is nice. They have fresh bread, there are lots of options for teas, coffee, juice, and they have lots of fresh fruits, veggies, deli meats, smoked salmon, soups, eggs, bacon...the works. Just a heads up that the front desk staff was a bit weird about me asking them to clean my room the morning of. Something very unusual for a hotel. They do have a system of requesting it the night before through a QR code. There is no house keeping if you don't request it with the purpose of being "green." I hope this was a one off experience but I had dropped and broke my makeup compact that morning and it made a mess in the bathroom. I was rushing out so I figured I'd go to the front desk and quickly request the cleaning. Both ladies at the front pestered me for the QR code request and insisted I needed to make the request through the QR code 24 hours before. I had to almost argue and explain I needed the cleaning that day. I never thought it would be that difficult to request day-of house keeping at a hotel. Mind you it was 8am and I didn't care if they came at 3pm. They finally agreed and it was done. Aside from that, everything was great.
Stayed 5 nights in Jul 2025

8/10 Good

Vidya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No fridge :(
Stayed 7 nights in Jul 2025

10/10 Excellent

Olga, Petersburg

Stayed 5 nights in Jun 2025

6/10 Okay

Hugh

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

miroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Badri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the Vienna International Center

I attended a conference at the VIC which was a stone's throw from this hotel. Comfortable, clean, not so far from the airport and perfect for business and leisure travelers. The room was fairly large and could fit in a young family easily.
Stayed 4 nights in Mar 2025

8/10 Good

Shih-Chuan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2025

2/10 Terrible

Sheue Ching

Disliked: Staff & service
Stayed 4 nights in Mar 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This review is for ARCOTEL Donauzentrum. Had a booking with Kaiserwasser but they could not accommodate due to a technical error. They were nice enough to transfer the registration to thei other hotel. Rooms clean. Good bed and shower. Good breakfast. Very close to Metro station. Attached to large shopping center with many food outlets. Airport bus stops right infront of hotel. Only caution. No regularly manned chech in desk, and elevators don't need a pass key, so anyone off the street can go to the room floors unchecked. Would stay there again.
Stayed 5 nights in Feb 2025

8/10 Good

Peter

Stayed 2 nights in Dec 2024

10/10 Excellent

LEAH-VI, panorama city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility on public transportation
Stayed 3 nights in Dec 2024

6/10 Okay

Nadia

Stayed 1 night in Nov 2024

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Carmen Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities
A good place to stay especially if you are working at VIC. Underground station is within 5 minutes walk. Good breakfast. The only negative is that room furniture is not comfortable: bedside table is hard to reach, some hideous corner armchair, no proper desk. Otherwise good.
Stayed 4 nights in Dec 2024

4/10 Poor

Patrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were clean and comfortable. Check in process was the slowest I have ever experienced. Waited 30mins for 4 people ahead on me while checking in and we arrived at 3pm. And that was just to look up details not explain anything about the local area or anything. Weirc knock on the door from two guys after check in to see if we wanted anything from the minibar when we were relaxing after our trip so it was annoying and breach of privacy: if we wanted we would have told you. Door into the room had a stuck mechanism and had to be unlocked by staff at 2am.
Stayed 1 night in Nov 2024

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Oct 2024

10/10 Excellent

Adarsh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Igor, Oshawa

I have asked for an upgrade of my room, because I am a Gold Member, but they gave me the smallest room on the executive floor and empty room minibar. I complained to another clerk and have received a larger room (quite good one) and filled minibar. However, next day, the minibar has not been refilled. However, I again complained and have received a couple of free drinks. Also, I have left request to prepare my room after 11.30 am, but nothing has happen for two days. I am upset that such simple things have to be done without any complaints from myself!
Stayed 3 nights in Oct 2024

8/10 Good

Alexandre

Business traveler
Liked: Cleanliness
Good hotel near the UN and a metro station. The breakfast was fine. The restaurant has limited options for dinner. The rooms are relatively large and comfortable. Staff is not particularly welcoming but is overall professional.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024