10/10 Excellent
Miguel
Traveled with family
Apr 21, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel
Stayed 2 nights in Apr 2025
Naay Zama
4.0 star property
4-star hotel near Xel-Há Park
Choose dates to view prices
Photo gallery for Naay Zama
Popular amenities
- Pet friendly
- Pool
- Room service
- Breakfast available
- Spa
- Housekeeping
Explore the area
Parque Dos Ojos, Tulum, QROO, 77774
- Xel-Há Park6 min drive
- Xcacel Beach7 min drive
- Dos Ojos Cenote17 min drive
- Tulum Intl. Airport (TQO)
Room options
View all photos for Elite Room, Garden View
Elite Room, Garden View
- Sleeps 4
- 1 Double Bed and 1 King Bed
View all photos for Deluxe Room, Hot Tub, Garden View
Deluxe Room, Hot Tub, Garden View
- Sleeps 2
- 1 Queen Bed
View all photos for Grand Room, Kitchen, Garden View
Grand Room, Kitchen, Garden View
- Sleeps 6
- 1 King Bed and 2 Double Beds
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About the neighborhood
Tulum
Tulum retreat .Stay at this Tulum hotel and you'll be within half a mile (1 km) of Xcacel Beach and 2 miles (3 km) of Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 miles (3 km).
What's nearby
- Xel-Há Park - 6 min drive - 1.3 miles
- Xcacel Beach - 7 min drive - 1.7 miles
- Xcacel-Xcacelito Sanctuary - 11 min drive - 1.9 miles
- Soliman Bay - 11 min drive - 4.6 miles
- Dos Ojos Cenote - 17 min drive - 4.1 miles
Getting around
- Tulum Intl. Airport (TQO) - 58 min drive
Restaurants
- Restaurant Kukulkan - 8 min drive
- Restaurante Arlequin - 9 min drive
- Vela Sur - 8 min drive
- Piscis snack bar - 9 min drive
- Los Corales - 8 min drive
About this property
Naay Zama
4-star hotel near Xel-Há Park
There's a restaurant on site. Public spaces have free WiFi. Naay Zama offers its guests an outdoor pool and complimentary bicycles. Spa services, a terrace, and tour/ticket assistance are also featured at Naay Zama. Self parking is free.
Smoking is allowed in designated areas at this 4-star Tulum hotel.
- 6 guestrooms or units
- 2 levels
- Towels for the beach
- Umbrellas for the beach
- Breakfast available (surcharge)
- Self-service laundry
- Front desk (limited hours)
- Tour and ticket information
- Concierge
- Terrace
- Garden
- Smoking in designated areas
- Dining venue
Naay Zama offers 6 air-conditioned accommodations with safes and ceiling fans. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Languages
English, Spanish
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking on site
Food and drink
- Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
- A restaurant
- Private picnics
Things to do
- Free bicycle rentals
- Outdoor pool
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Smooth flooring in public areas
- Smooth flooring in room
- Well-lit path to entrance
Room amenities
Bedroom
- Down comforter
- Premium bedding
Bathroom
- Private bathroom
- Shampoo
- Soap
- Toilet paper
- Towels provided
Food and drink
- Champagne service
- Limited room service
More
- Air conditioning
- Ceiling fan
- Individual decor
- Individual furnishings
- Safe
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
- Pets: USD 20 per pet (varies based on length of stay)
- Only dogs are allowed
- Food and water bowls are available
- Service animals are exempt from fees
Children and extra beds
- Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
- Rollaway/extra beds are not available.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
- Pet fee: USD 20 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.
We should mention
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Children 18 years old and younger aren't allowed at this property.
Property is also known as
Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum
Frequently asked questions
How close is Naay Zama to the airport?
Naay Zama is 36.6 mi (58-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.
Does Naay Zama have an airport shuttle?
Airport shuttle services are not available at Naay Zama.
How close is Naay Zama to the beach?
This hotel is a short 3-minute walk from Xcacel Beach and 5.2 mi (10-min drive) from Soliman Bay. Don't forget your sunscreen!
Does Naay Zama offer free breakfast?
Free breakfast isn’t provided at Naay Zama, but cooked-to-order breakfast is offered for a fee of between USD 13.00 and 28.00 per person. It's available every day from 8:00 AM to 11:00 AM.
Is there a casino at Naay Zama?
No, there is no casino at this hotel.
What time is check-in at Naay Zama?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in.
Is there free parking at Naay Zama?
This hotel offers free self parking.
Does Naay Zama have a pool?
Naay Zama features an outdoor pool.
Does Naay Zama have a restaurant?
Yes, there is a restaurant on site.
Does Naay Zama have a spa?
This hotel doesn't have a spa, but it does offer body scrubs, facials, and body treatments.
How close is Naay Zama to downtown Tulum?
Naay Zama is 10.6 mi away from Tulum.
Naay Zama Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 5 out of 6 reviews
10 - Excellent
5
Rating 8 - Good. 1 out of 6 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 6 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 6 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 6 reviews
2 - Terrible
0
9.0/10
Cleanliness
9.8/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Shamira
Apr 18, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Shamira
Stayed 4 nights in Apr 2025
10/10 Excellent
Anh
Traveled with family
Mar 25, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Anh
Stayed 3 nights in Mar 2025
10/10 Excellent
Philip
Mar 6, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Philip
Stayed 4 nights in Feb 2025
10/10 Excellent
Rosemary
Mar 28, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Rosemary
Stayed 1 night in Mar 2025