4/10 Poor
Brenda
Traveled with family
Jul 25, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures misleading. Low end hotel, no elevator you have to lug up baggage to 2nd floor. No staff at front desk after 9pm so when you return you can't come in front entrance and if issues arise like other guests loud and obnoxious late at night, after 10pm past 1am, no one to deal with them. Supposed to be non smoking hotel but not monitored or enforced. In morning no hot water for shower at 8:30-10am started shwr waited a bit for cold water to warm up. Left it for a couple mins and it started to feel slightly warmer and tried to get in hoping it would get hot. So got wet under luke warm water, cranked to hot but no hot and then got completely cold water again so froze.Had to get out cold & wet.
We called front desk but no answer. Had to get dressed and go downstairs to reception desk. When we expressed concerns with all these issues the receptionist was a kind & sympathetic staff member who offered us a room chg, but wanted to see room 1st and chk if there would be hot water so she gave us a key to look. When we returned agreeing to move it took over 2hrs from 10am to 12pm, before we could chg room, which we had to move ourselves after waiting over 1 1/2 hrs because only 1 lady to chk ppl in & out, so we lost our enrire morning and still didn't have time to get a shwr or breakfast as we were already late for our planned brunch, had to skip, and rush to a booked tour.
Once we finally got into new room we noticed loud music below, church using room. No receipts at chkout.
Brenda
Stayed 1 night in Jul 2025