6/10 Aceptable
Joseph S., Wernersville
20 mar. 2025
Great location but not so great check in; mgmt company
Overall great location with views and combination of 3 units in Villa provided enough space for family; lots of space to play in snow right outside. Arrived after dark, check in at lodge was not a good experience (many non-working keys and authorized other family member to check in first and that was not communicated to other team members at lodge front desk), Villa was not clearly marked in dark and covered in snow. Owner is very responsive to messages however most of the interaction during stay is with the property mgmt company utilized (Stowe Homes) was not a good experience. Had to call 3 times (twice before and once during) to have high chair brought up from locked storage in villa, stairway light burned out right away to lower floor creating a safety issue (eventually fixed), 1 pack n play had odor; garbage disposal backed up (manual disposal), lower level has no floor/table lamps and so its either very bright or dark (no in between), unless you are technical Smart TVs could be a challenge to operate and lower level is separate from the main villa using an outside door only (not clear on description). 1st floor suite bed/mattress topper roomy and comfortable but suite was very dusty/cobwebs incl. dead mosquito in door valance. Many bags of trash in garage; not picked up until mid-stay. Kitchen was well stocked but no aluminum foil/saran wrap. Coffee machine (Nespresso) was a hit. Overall it worked but expected more given high price and multiple issues.
Joseph S.
Se hospedó 5 noches en febrero de 2025