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DoubleTree by Hilton Stoke on Trent

4.0 star property
4-star Edwardian hotel with indoor pool

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Stoke on Trent

Bar (on property)
Deluxe Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace
Lobby
Outdoor wedding area
Indoor pool, open 6:30 AM to 8:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Waterworld
    ‪2 min walk‬
  • Regent Theatre
    ‪18 min walk‬
  • Staffordshire University
    ‪2 min drive‬
  • Manchester (MAN)
    ‪42 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(12 reviews)
  • 100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed with Sofa bed

  • 100 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.6 out of 10
Excellent
(52 reviews)
  • 100 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 100 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Stoke-on-Trent

In Stoke-on-Trent .Stay at this Stoke-on-Trent hotel and you'll be within half a mile (1 km) of Waterworld and 2 miles (3 km) of The Potteries Museum and Art Gallery. Potteries Shopping Centre and Regent Theatre are also within 2 miles (3 km).

What's nearby

  • Waterworld - 2 min walk - 0.1 miles
  • The Potteries Museum and Art Gallery - 15 min walk - 0.8 miles
  • Regent Theatre - 18 min walk - 1.0 mile
  • Victoria Hall - 20 min walk - 1.1 miles
  • Staffordshire University - 2 min drive - 1.5 miles

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Toby Carvery - ‬6 min walk
  • ‪Nando's - ‬8 min walk

About this property

DoubleTree by Hilton Stoke on Trent

4-star Edwardian hotel with indoor pool
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 129805 square feet (12059 square meters) and includes a conference center. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 129805 sq ft of conference space
  • 12059 sq m of conference space
  • Built in 1768
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Lobby sitting area

Hilton Garden Inn Stoke on Trent

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 572 reviews
$81 nightly
The price is $97
Oct 5 - Oct 6
Total with taxes and fees
Hilton Garden Inn Stoke on Trent

Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7.50 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 15.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

Frequently asked questions

How close is DoubleTree by Hilton Stoke on Trent to the airport?

DoubleTree by Hilton Stoke on Trent is 36.3 mi (44-min drive) away from the Manchester Airport (MAN) airport, the closest popular airport to the property.

Does DoubleTree by Hilton Stoke on Trent have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton Stoke on Trent.

Does DoubleTree by Hilton Stoke on Trent offer free breakfast?

Free breakfast isn’t offered at DoubleTree by Hilton Stoke on Trent, but full breakfast is offered for a fee of between GBP 15.00 and 16.95 for adults, GBP 8.00 and 9 for children. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at DoubleTree by Hilton Stoke on Trent?

No, there is no casino at this hotel.

What time is check-in at DoubleTree by Hilton Stoke on Trent?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at DoubleTree by Hilton Stoke on Trent?

Free parking is not available at this hotel. Self parking is available for GBP 7.50 per day.

Does DoubleTree by Hilton Stoke on Trent have a pool?

DoubleTree by Hilton Stoke on Trent features an indoor pool. Guests can enjoy pool access from 6:30 AM to 8:00 PM.

Does DoubleTree by Hilton Stoke on Trent have a restaurant?

Yes, there is a restaurant on site.

Does DoubleTree by Hilton Stoke on Trent have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton Stoke on Trent to downtown Stoke-on-Trent?

DoubleTree by Hilton Stoke on Trent is 0.2 mi away from Etruria.

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1001 reviews
Rating 8 - Good. 274 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Buddy-Joe

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
NO AC in the bedrooms. For a modern looking hotel, this is unacceptable. With the windows opening a centermeter or two, the room was an unbearable 27c. A small fan was all the hotel could offer. I had no soap in the bathroom and it took 2hours of asking muliple tomes before the front reception would give me soap. Breakfast was the typical hotel items, but having to ask and offten wait lengthy periofs for items to be replaced. Overall, a VERY VERY POOR experience and I most certainly will not be experiencing that hotel again.
Stayed 2 nights in Jun 2025

8/10 Good

Stuart

Liked: Amenities, property conditions & facilities
Really nice hotel, large bar and dining area with plenty of seating. Car parking plenty as well. Staff were polite and friendly. Pool area was nice, with steam room and sauna. Free padlock for the lockers from the pool reception. Food was really nice and plenty full, portions sizes were good even the kids meals. Breakfast was nice with food variety. Rooms were spacious and beds comfortable, bathroom on the small side but ok. The only issues we had was the cleanliness of the cutlery, there was still residue of food on the folks and knifes and had to ask staff to change our cutlery, this was also noted withing the cutlery tub at breakfast. Overall good experience.
Stayed 1 night in Jun 2025

8/10 Good

Lianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property was ok. Not enough staff. Service very slow. Sofa bed in family room virtually unusable….springs poking through….incredibly uncomfortable. Room very hot even with air con switched in.
Stayed 1 night in May 2025

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shame about the check in as was not a warm welcome even with the warm cookies which were very good. The hotel was clean and spacious bedroom but all getting a bit dated. Would stay again though if in the area.
Stayed 1 night in Jun 2025

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room with good facilities, however very noisy room.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The staff were really helpful and accommodating. We enjoyed the room and the facilities, the pool etc. The welcome was good and the large cookie loved by the kids. Parking was easy and a good location easy to find
Stayed 1 night in May 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time. Got the half board deal and the food was
Stayed 1 night in Jun 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent facilities on site. Room was spotless. Bar prices reasonable. Didn’t eat on site. Only issue was pool was crammed with kids when it says the last hour is adult only so 7-8pm which didn’t happen! Would return no probs!
Stayed 1 night in May 2025

10/10 Excellent

joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly staff, good value
Stayed 2 nights in May 2025

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service
We had a nice stay thank you. The bed was lovely and comfortable but the sofa bed was extremely uncomfortable and squeaked on every move!! We booked for 3 adults and a child and thought we would have had a two proper comfortable beds!! Breakfast was ok but not too impressive, expected more for a Hilton hotel!! A little disgruntled with having to pay for parking when on the internet it says free parking!!
Stayed 1 night in May 2025

6/10 Okay

Josh

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff polite (greeted with cookies) very clean breakfast was decent thanks
Stayed 2 nights in May 2025

10/10 Excellent

Frederick

Traveled with family
The young waiter in the restaurant couldn’t have been more helpful on both nights. The room was a bit tired though with a ripped chair and a shower handle that would fall off when turned.
Stayed 2 nights in May 2025

10/10 Excellent

Folasade

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, friendly staff, good food in a great location.
Stayed 3 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Natasha

Stayed 1 night in May 2025

10/10 Excellent

DIANN

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were top notch from the housekeeping to reception and restaurant teams! Great location for waterpark and local shops. Most importantly the stay starts off with the best cookies I’ve ever tasted and I’m a self proclaimed home baker, Rooms were spacious and queen size beds were American sized so definitely larger than the standard uk queen/double bed . Meticulous turn down service and lovely toiletries . Definitely love this chain of hotels !
Stayed 2 nights in May 2025

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice.
Stayed 2 nights in May 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff

Lovely hotel, and super friendly and helpful staff. All the staff went out of their way to make our stay very enjoyable. Particular thanks to Jane, Geogia and Anca who were very helpful, friendly and professional. There were several other staff who were equally good, but I can't remember all the names. Our first time here, but we will definitely come again!
Stayed 2 nights in May 2025

6/10 Okay

Fay

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room we had looked okay but there was lots of dirt and mould around the window and on the curtains the shower screen leaked making the floor dangerously wet, the bath cover fell off which we had to re put on the fan was broken
Stayed 1 night in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the room was really nice and clean, which we appreciated. However, we were quite disappointed with the breakfast we received via room service. The bacon was undercooked, the fruit was mushy, and the orange juice was served warm – not what we would expect from a Hilton-branded hotel, where a higher standard is usually anticipated. Unfortunately, the quality of the breakfast was poor enough that we didn’t end up eating it. Honestly, we’ve had better breakfasts at Premier Inn. Additionally, we selected a specific delivery time window for our breakfast, yet it arrived earlier than requested. While it didn’t cause a major issue for us this time, it easily could have, and it’s something that could be improved. To add to the frustration, several items we chose — including pastries — were simply crossed off and never delivered. It’s surprising that a hotel of this size would run out of so many breakfast items without any prior notice or alternatives provided. We were very happy with the room itself, but unfortunately, the breakfast experience really let the stay down.
Stayed 1 night in May 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stop Over

On the whole, a very pleasant stay. All staff very friendly and helpful
Stayed 1 night in May 2025