2/10 Terrible
Stephanie
Business traveler
Apr 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in 5-star hotels with bath sheets worth hundreds of dollars, I do not need your $5 bath mat and bath towels to take back to Texas with me. Went through my email chains and I recalled emailing them the night I checked in to let them know I need an iron and I need a bath mat. They emailed back and said bath mats are provided in the room. I emailed them and let them know there was no bath mat in room 3 the evening I checked in, so they emailed again and told me I can grab it from the clubhouse. I went the next day to the clubhouse, grabbed the iron and bath mat and enjoyed the rest of my 4 nights in the room (in spite of the very cramped quarters and the very low water toilet). They charged my credit card $50 on the night I checked in. If I stole your mat and towels, as you claim your "cleaning crew" says I did, wouldn't you have charged that $50 after I checked out 4 days later and not the day of check in? Rather than admitting their mistake of charging me $50 for the mat and towels that were clearly stolen by the guest prior to my stay, they continued to argue and accuse over email. Very shady establishment. DO NOT recommend.
Stephanie
Stayed 4 nights in Mar 2025