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The St. Regis Singapore

5.0 star property
Family-friendly 5-star hotel near Orchard Road

Choose dates to view prices

Photo gallery for The St. Regis Singapore

Suite, 1 Bedroom, Non Smoking | Living room | 40-inch flat-screen TV with cable channels, TV, iPod dock
Lobby
Outdoor pool
View from property
Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Parking available
  • Bar
  • Housekeeping

Explore the area

Map
29 Tanglin Road, Singapore, 247911
  • ION Orchard
    ‪8 min walk‬
  • Singapore Botanic Gardens
    ‪12 min walk‬
  • Orchard Road
    ‪18 min walk‬
  • Singapore (SIN-Changi)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Non Smoking

  • 969 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Astor Room, 1 King Bed

Astor Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Astor Room, 1 King Bed

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for St Regis, Suite, 1 Bedroom, Non Smoking

St Regis, Suite, 1 Bedroom, Non Smoking | Living room | 40-inch flat-screen TV with cable channels, TV, iPod dock

St Regis, Suite, 1 Bedroom, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room | 40-inch flat-screen TV with cable channels, TV, iPod dock

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Room, 1 King Bed

Penthouse Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Penthouse Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Astor Grand Deluxe Guest Room, 1 King Bed, Botanical Garden View

Astor Grand Deluxe Guest Room, 1 King Bed, Botanical Garden View | Premium bedding, minibar, in-room safe, individually decorated

Astor Grand Deluxe Guest Room, 1 King Bed, Botanical Garden View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 2 Double Beds, Botanical Garden View

Premium bedding, minibar, in-room safe, individually decorated

Guest Room, 2 Double Beds, Botanical Garden View

10.0 out of 10
Exceptional
(8 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 2 Double Beds, Non Smoking

Grand Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Grand Room, 2 Double Beds, Non Smoking

  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Larger Room, 2 Double Beds

Larger Room, 2 Double Beds | Premium bedding, minibar, in-room safe, individually decorated

Larger Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 1 Bedroom, Non Smoking

  • 3606 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom, Non Smoking

Premier Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom, Non Smoking

  • 1453 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Guest Room, 1 King Bed

Guest Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Guest Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 569 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Botanical Garden View

Separate tub and shower, deep soaking tub, hydromassage showerhead

Guest Room, 1 King Bed, Botanical Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Singapore

Orchard stay.Your stay at this Orchard hotel places you within 3 miles (5 km) of Orchard Road and Bugis Street Shopping District. Orchard Tower and Gleneagles Hospital are also within half a mile (1 km).

What's nearby

  • ION Orchard - 8 min walk - 0.5 miles
  • Singapore Botanic Gardens - 12 min walk - 0.7 miles
  • Orchard Road - 18 min walk - 1.0 mile
  • Bugis Street Shopping District - 4 min drive - 2.1 miles
  • Mustafa Centre - 4 min drive - 2.4 miles

Getting around

  • Orchard Boulevard Station - 7 min walk
  • Kempas Baru Station - 32 min drive
  • Singapore Changi Airport (SIN) - 30 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬6 min walk
  • ‪Astor Bar - ‬1 min walk
  • ‪Shinji by Kanesaka - ‬1 min walk
  • ‪Yan Ting - ‬1 min walk
  • ‪Basilico - ‬3 min walk

About this property

The St. Regis Singapore

Family-friendly 5-star hotel near Orchard Road
The St. Regis Singapore offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 14412 square feet (1339 square meters) and includes conference space. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury The St. Regis Singapore. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Singapore hotel is smoke free.

  • 299 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 14412 sq ft of conference space
  • 1339 sq m of conference space
  • Built in 2008
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The St. Regis Singapore offers 299 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

St. Regis Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Russian, Thai

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (SGD 45 per day)
  • Valet parking on site (SGD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SGD 48 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 17 2025 to June 20 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 71.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 48 per person
  • Airport shuttle fee: SGD 210 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: SGD 45 per day
  • Valet parking fee: SGD 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SGD 71.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Singapore St. Regis
St. Regis Singapore
St. Regis Singapore Hotel
St Regis Singapore
The St. Regis Singapore Hotel Singapore
St Regis Singapore
The St. Regis Singapore Hotel
The St. Regis Singapore Singapore
The St. Regis Singapore (SG Clean)
The St. Regis Singapore Hotel Singapore

Frequently asked questions

How close is The St. Regis Singapore to the airport?

The St. Regis Singapore is 11 mi (25-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

How much does it cost to stay at The St. Regis Singapore?

As of Jun 22, 2025, prices found for a 1-night stay for 2 adults at The St. Regis Singapore on Jun 23, 2025 start from $395.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The St. Regis Singapore have an airport shuttle?

The St. Regis Singapore offers an airport shuttle 24 hours a day, on request, for a charge of SGD 210 per vehicle, one-way.

How close is The St. Regis Singapore to the beach?

This hotel is 5.2 mi (19-min drive) from Palawan Beach and 6.3 mi (23-min drive) from Siloso Beach. Don't forget your sunscreen!

Does The St. Regis Singapore offer free breakfast?

Free breakfast isn’t provided at The St. Regis Singapore, but buffet breakfast is offered for a fee of SGD 48 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The St. Regis Singapore?

No, there is no casino at this hotel, but Marina Bay Sands Casino (8-min drive) and Resort World Sentosa Casino (11-min drive) are nearby.

What time is check-in at The St. Regis Singapore?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at The St. Regis Singapore?

Free parking is not available at this hotel. Self parking is available for SGD 45 per day, and valet parking for SGD 20 per day.

Does The St. Regis Singapore have a pool?

The St. Regis Singapore features an outdoor pool.

Does The St. Regis Singapore have a restaurant?

There are 2 onsite restaurants, offering options like Chinese cuisine, brunch, and happy hour. The property will be renovating one of the dining venues from March 17 2025 to June 20 2025 (completion date subject to change).

Does The St. Regis Singapore have a spa?

Pamper yourself with a day at St. Regis Spa, where you can enjoy body wraps, mani/pedis, and hydrotherapy.

How close is The St. Regis Singapore to downtown Singapore?

The St. Regis Singapore is 2.1 mi away from Singapore.

The St. Regis Singapore Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 938 reviews
Rating 8 - Good. 186 out of 938 reviews
Rating 6 - Okay. 65 out of 938 reviews
Rating 4 - Poor. 23 out of 938 reviews
Rating 2 - Terrible. 14 out of 938 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bhavin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was very good and freindly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lucia, Palm Beach Gardens

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beautiful room w views
Stayed 2 nights in Mar 2025

10/10 Excellent

Emerald

Stayed 2 nights in Nov 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Venu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with lovely amenities and great service. Breakfast buffet is diverse and delicious.
Stayed 7 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved every minute

We were very impressed with everything about the property. The people were so kind and helpful and we can’t wait to return soon.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very upmarket hotel. The staff were very welcoming & friendly & so helpful with maps, tours & suggestions. The location was excellent. Buses & shops within walking distance. Highly recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Vijayalaxmi, Sammamish

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thisnproperty was located at orchard toad which made ot easy for us to travel to any of our day locations
Stayed 3 nights in Jan 2025

10/10 Excellent

Jowen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family for 5 nights. Our stay has exceeded our expectations. The staff are all very professional and friendly. They’ve given us an experience that we haven’t had in other hotels. Only hotel who touched base with us upon booking and the week before our travel to find out if there’s a special occasion we’re celebrating. We’ve never really celebrated our wedding anniversary as it’s usually ‘packaged’ as part of our travel in the holiday season. However, staff asked if there’s anything we’re celebrating. As such, we have indicated that it is also our wedding anniversary. Oh boy, did they surprise and spoilt us! We arrived on a strewn rose petals room, fruits and treats. Also were treated with wine, macarons, rose and teddy souvenirs in the other days. Very special stay indeed. Special thanks to the butler team for making our stay a memorable one. Special mention to Penny, Syikin, Durai and San. Breakfast buffet has sufficient options that cater to varying preferences and dietary requirements - staff were very friendly and engaging always asking if everything is OK. Special mention to Darwin, Jonnel and Kamal. Gym has enough equipment for a reasonable workout with access to a body fat scanner which is a bonus. Pool is also of good size which the kids enjoyed. Overall, facilities and amenities of the hotel are well maintained. It’s also close to shops and steps away from Orchard Road. Highly recommended! Thanks again St Regis Singapore for a wonderful stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tahanee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Kaushal

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously accommodating staff. Clean and modern hotel with an excellent breakfast, nice pool and spa facilities and brilliantly positioned for shopping and restaurants.
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Wish it was

We stayed in a special suite which is named in the honor of the founders mother (st. Regis Founder). This was a great story to hear. Wish the experience matched that story. There was construction going on in the hotel which was not disclosed during reservation. Lobby had terrible smell. Luckily not in the room. Nothing over the top and was expensive compared to other hotels I had researched.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mario, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Rebekah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Raju

Traveled with family and small children
Great hotel, excellent services and staff
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St Regis Singapore has it all. Wonderful and friendly staff, excellent food at both the Chinese and Astor Restaurants, rooms large, airy and very comfortable. Near to large shopping outlets with readily available taxis should one require to explore further areas.
Stayed 4 nights in Sep 2024

2/10 Terrible

Justin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
One of my closers had a terrible smell that I could smell all night even with the door closed. Even after complaining, they only wiped it down with some orange solution that did not fix the issue. I asked them to please wipe it down with bleach but that request was ignored. Had to stay in a stinky room for a week.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 6 nights in Sep 2024

8/10 Good

Rungnapha

Liked: Cleanliness, property conditions & facilities
Nice big room but only 1 usb plug. Cant you afford the $10 to equip eveey power outlet with a usb socket? This is 2024, not 1971.
Stayed 2 nights in Sep 2024

10/10 Excellent

Farzin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel with interesting art, meticulously maintained by professional, and very courteous staff; breakfast buffet is excellent views from the room and pool were nice Near a good mall with grocery store and several restaurants
Stayed 3 nights in Jul 2024

6/10 Okay

MAZLIN

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing Stay That Ruined Our Family Time

Bad start - booked two rooms but hotel only registered one room which was not even in my name, as the main occupant (but my son's) - how strange and it was not rectified despite having written to the hotel via this app as well as to the butler's service who got in touch with my son (to my email of coz since I was the one booking) - very disappointing. In both instances, I reiterated our request for connecting rooms as we had planned a family gathering, even if it was just 4 adults and a baby. Later, the "error" was only semi-rectified at check-in, after much hassle. Then to rub salt into wound, our rooms were not connected but just side by side - how unexpectedly disappointing. Didn't the girl at check-in not understand simple English? Or insufficiently trained perhaps. Needless to say, we insisted on connecting rooms - otherwise our main purpose of booking at this supposedly esteem establishment for a cosy, long-awaited family gathering would be meaningless. We only managed to get into our connecting rooms at 6pm ++ The hotel would not even grant a late check-out, citing that it is fully booked (but strangely, the day-before occupants were allowed to leave at 4pm ++, when we had already made a booking for connecting rooms). It is sad to be sidelined in our own country. We received better services in 3 & 4 star hotels elsewhere in the world. Rooms are cosy & comfortable. Exceptional amenities, befitting the price we paid. G8 concierge services. Not coming back though.
Stayed 1 night in Aug 2024