2/10 Terrible
Robert
Traveled with partner
Feb 26, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Money stolen from room, please avoid this hotel. We stayed at the Apsara Residence Hotel in Siem Reap for 5 nights in February 2025 and were extremely disappointed both to have money stolen from the safe in our room and also with the poor response we received from Hotel Management when we reported this loss. We reported the $100 dollar theft to the Hotel Management and were brushed off with a very inadequate response despite several attempts to pursue this matter. Management simply refused to acknowledge the money could have been taken and did not seem to properly investigate what had happened. Our remaining days at the Hotel were spoiled by this invasion of our privacy and our consequent lack of confidence in the security of our possessions. I have no doubt the management will reply to this review stating the theft being impossible, but nevertheless we wish to alert future guests to the need to be very wary of this venue so they can avoid the treatment we were unfortunate to have experienced. Hotel management promised to follow up this matter after we left but, unsurprisingly, we have heard nothing from them. The only matter that bothered the manager we spoke to was the prospect of a negative review. We strongly suggest people look elsewhere for accommodation.
Robert
Stayed 5 nights in Feb 2025
