See all properties

InterContinental Shenzhen by IHG

5.0 star property
5-star beachfront hotel near Window of the World

Choose dates to view prices

Photo gallery for InterContinental Shenzhen by IHG

Exterior
A swimming pool with a ship-shaped water feature, lounge chairs, and a hotel building in the background.
Property amenity
Restaurant
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Overseas Chinese Town, Nan Shan District, Shenzhen, Guangdong, 518053
  • Place, Splendid China Folk Village
    ‪3 min walk‬
  • Place, Overseas Chinese Town
    ‪6 min walk‬
  • Place, Window of the World
    ‪9 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪19 min drive‬

Room options

View all photos for Premium Room

A hotel room with a bed, a nightstand, a lamp, and a tissue box.

Premium Room

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Pool View

A red sofa with multiple cushions, a standing lamp, a framed picture on the wall, and a small table with fruits.

Classic Room, 2 Twin Beds, Pool View

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, Pool View

View from room

Suite, Pool View

  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a city view.

Classic Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Terrace

Club Suite, 1 King Bed, Terrace | Living area | 55-inch LCD TV with digital channels, TV, DVD player

Club Suite, 1 King Bed, Terrace

  • 1388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a view of greenery outside.

Classic Room, 2 Twin Beds

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Club Lounge Access

Classic Room, 1 King Bed, Club Lounge Access | 1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed, Club Lounge Access

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Club Lounge Access

A hotel room with two beds, a desk, a chair, a small table, and a view of greenery outside.

Classic Room, 2 Twin Beds, Club Lounge Access

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

A hotel room with a bed, a nightstand, a lamp, and a tissue box.

Classic Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite

View from room

Suite

  • 797 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a TV.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Chinese Theme)

Suite (Chinese Theme) | Living area | 55-inch LCD TV with digital channels, TV, DVD player

Suite (Chinese Theme)

  • 1139 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Garden View

A red sofa with multiple cushions, a standing lamp, a framed picture on the wall, and a small table with fruits.

Classic Room, 2 Twin Beds, Garden View

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room, 1 King Bed (Joy Kids Uptopia)

A modern hotel room with a large bed, a seating area with cushions, a small table, and a shower area.

Family Room, 1 King Bed (Joy Kids Uptopia)

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Twin Beds (Joy Kids Uptopia)

A hotel room with two beds, a bench, a nightstand, and a wall clock.

Family Room, 2 Twin Beds (Joy Kids Uptopia)

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, Multiple Beds (Joy Kids Uptopia)

A modern hotel room with a large bed, a desk, and a city view.

Family Suite, Multiple Beds (Joy Kids Uptopia)

  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Classic Room (Upgraded)

A hotel room with a bed, a nightstand, a lamp, and a tissue box.

Classic Room (Upgraded)

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Club Lounge Access, Garden View

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a city view.

Classic Room, 1 King Bed, Club Lounge Access, Garden View

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Room, 2 Twin Beds (Joy Kids Navigator AI Theme)

A hotel room with two beds, a red carpet, a wooden door, and a red-framed picture on the wall.

Basic Room, 2 Twin Beds (Joy Kids Navigator AI Theme)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room

A hotel room with a bed, a nightstand, a lamp, and a tissue box.

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

You may also like

Ad
Lobby

Shangri-La Nanshan, Shenzhen

Nanshan
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 72 reviews
$288 nightly
The price is $311
Sep 1 - Sep 2
Total with taxes and fees
Shangri-La Nanshan, Shenzhen

About the neighborhood

Shenzhen

Beachfront retreat .At this Nanshan hotel, you'll be within a 5-minute walk of Splendid China Folk Village and He Xiangning Art Museum. Overseas Chinese Town and Window of the World are also within half a mile (1 km).

What's nearby

  • Splendid China Folk Village - 3 min walk - 0.2 miles
  • Overseas Chinese Town - 6 min walk - 0.4 miles
  • Window of the World - 9 min walk - 0.5 miles
  • Yitian Holiday Plaza - 14 min walk - 0.8 miles
  • Happy Valley - 19 min walk - 1.0 mile

Getting around

  • Splendid China Folk Village Station - 5 min walk
  • Xili Railway Station - 9 min drive
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪Club InterContinental - ‬8 min walk
  • ‪Mercado - ‬7 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪1949全鸭季 Duck De Chine - ‬4 min drive
  • ‪Calm Corner Coffee - ‬13 min walk

About this property

InterContinental Shenzhen by IHG

5-star beachfront hotel near Window of the World
Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at InterContinental Shenzhen by IHG like a seasonal outdoor pool and an indoor pool.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, a fitness center, and a garden. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 540 guestrooms or units
  • 8 levels
  • 8 dining venues
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
InterContinental Shenzhen by IHG offers 540 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. These individually furnished accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Shenzhen hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments.

Similar properties

Exterior
Hilton Shenzhen Shekou Nanhai
Nanshan
  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
$116 nightly
The price is $125
Aug 9 - Aug 10
Total with taxes and fees
Hilton Shenzhen Shekou Nanhai

Property amenities

Family friendly

  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (CNY 60 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 233.20 to 233.20 for adults and CNY 116.60 to 116.60 for children
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch LCD TV with premium digital channels
  • DVD player
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 300.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 233.2 to 233.2 for adults, and CNY 116.6 to 116.6 for children
  • Covered self parking fee: CNY 60 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • The seasonal pool will open May 01 and close October 30.
  • Pool access available from 6:00 AM to 12:30 AM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

InterContinental Hotel Shenzhen
InterContinental Shenzhen
Shenzhen InterContinental
InterContinental Shenzhen Hotel
Intercontinental Shenzhen Hotel Shenzhen

Frequently asked questions

How close is InterContinental Shenzhen by IHG to the airport?

InterContinental Shenzhen by IHG is 18.1 mi (32-min drive) away from the Shenzhen Intl. Airport (SZX) airport, the closest popular airport to the property.

How much does it cost to stay at InterContinental Shenzhen by IHG?

As of Aug 1, 2026, prices found for a 1-night stay for 2 adults at InterContinental Shenzhen by IHG on Aug 17, 2026 start from $157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does InterContinental Shenzhen by IHG have an airport shuttle?

Airport shuttle services are not available at InterContinental Shenzhen by IHG.

How close is InterContinental Shenzhen by IHG to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does InterContinental Shenzhen by IHG offer free breakfast?

Free breakfast isn’t offered at InterContinental Shenzhen by IHG, but buffet breakfast is offered for a fee of between CNY 233.2 and 233.2 for adults, CNY 116.6 and 116.6 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at InterContinental Shenzhen by IHG?

No, there is no casino at this hotel.

What time is check-in at InterContinental Shenzhen by IHG?

Check-in begins at 2:00 PM.

Is there free parking at InterContinental Shenzhen by IHG?

Free parking is not available at this hotel. Self parking is available for CNY 60 per day.

Does InterContinental Shenzhen by IHG have a pool?

InterContinental Shenzhen by IHG features an indoor pool, a seasonal outdoor pool, and a children's pool. Guests can enjoy pool access from 6:00 AM to 12:30 AM.

Does InterContinental Shenzhen by IHG have a restaurant?

Yes, there are 8 restaurants on site.

Does InterContinental Shenzhen by IHG have a spa?

This hotel has a spa, which features body wraps, body scrubs, and body treatments.

How close is InterContinental Shenzhen by IHG to downtown Shenzhen?

InterContinental Shenzhen by IHG is 4.7 mi away from Shenzhen.

InterContinental Shenzhen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 289 out of 478 reviews
Rating 8 - Good. 147 out of 478 reviews
Rating 6 - Okay. 23 out of 478 reviews
Rating 4 - Poor. 14 out of 478 reviews
Rating 2 - Terrible. 5 out of 478 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

wai wah canny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice n good location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best of the crop of SZ classic Western hotels, which had a recent refreshing Spain-theme facelift. With its convenient location and stunning views, it’s an ideal retreat for families with kids.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Brandon Bor-Sheng

Liked: Cleanliness, property conditions & facilities, room comfort
Very creative and fresh breakfast selections, especially the fruit juice bar.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious hotel. Really nice room. Helpful staff. Close to Splendid China and Windows of the World theme parks.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

LK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort-style hotel in city. Good location right in front of subway exit. Big establishment. It uses bold color. Room is spacious. Many breakfast varieties. You can overlook the fishpond while having your breakfast. It’s very relaxing. Overall experience is wonderful. Staff are helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Lok Yan

Liked: Cleanliness, staff & service, amenities
The staff were very very helpful and hospitable, this staff, Ms Dafne, was especially nice and responsive to all our requests. She speaks perfect English and she’s always so friendly and helpful. The room is clean and it was a pleasant stay.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Seyed hamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, Laurie was very nice and helpful.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Kim Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to an Metro stop which is very convenient.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

corrado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Hermanus

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Terribly poor Wi-Fi for range and speed across the entire venue apart from in the lobby
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked it. Breakfast is great. Kids outdoor swimming facility is great.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Junfeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service from the front desk. Baby facilities were furnished.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Seyed hamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks to Yuki She gave us amazing service
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Chi Han Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Frederick

Liked: Cleanliness, amenities, property conditions & facilities
Very good, just a bit of smelly cigaret stench when i got to the room.
Stayed 11 nights in May 2025
Verified review

10/10 Excellent

kyu

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic all across the board. Thank you to the GM and the entire staff. 🙏
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is super nice. Especially Lcey she know the date is our kids birthday. She help us organize and line up a warm decoration and schedule. Our kid have a really good time at the hotel.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Wyetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, specially thanks to the staff in business centre. Thank you LALA for advising to me giving comment here.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserve the room for 3 people and add breakfast option, but only offer 2 breakfast on the spot. Expedia should have clear communication with hotel, the hotel don’t honor the breakfast offer
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

C

The room was big and spacious with a great view of the gardens. The bathroom was very luxurious. The soundproofing was not good, you could hear other guests talking and water running. Breakfast was good. The decoration in public areas was a bit tacky but maybe we didn’t look at the pictures properly before coming.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

A Sheung Yan

Liked: Cleanliness
Disliked: Staff & service
Poor staff service. Check in, they said can not find my reservation. Checking for long time, contact other staffs before they find my reservation. Is embarrassing. Furthermore, at breakfast they asked us to be seating next door because not enough space. After 30 mins, clean up lady told us this section will be close you need to leave now. We asked her can you please move us back to the cafe so we can continue our breakfast. She said is not her job. We got kicked out for being nice and agree to dine in a place away from the buffet set up.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

MAN TO MARCUS

Disliked: Cleanliness, staff & service
poor service with luggage
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Wei Man

Liked: Staff & service, property conditions & facilities, room comfort

The room is not clean

The fruit knife was used and was not replaced when the room was cleaned.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Wai Ling Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置好，由地鐵行5分鐘便到達酒店。房間大和清潔。早餐食物品種多選擇和有新鮮果汁任飲，非常美味和滿意。中餐館的晚餐一般，價錢偏向 貴，不值得一試。
Stayed 1 night in Mar 2026