6/10 Aceptable
Melanie S., Independence, Kentucky
22 ene. 2024
Le gustó: Limpieza
Not as expected
Booked for our team while in town for a tournament. It was spacious + clean. Unfortunately, we had a lot of issues. First, the management company we communicated with is not local so when you actually check-in you’re dealing with a different group who are local but know nothing about what was setup.
Issues: 1. The weather called for snow so they advised us 4x4 vehicles 3 days before check in because the road to the house was unpaved. It IS paved but unfortunately a family dropped out because they didn’t have a car.
2. The pool is no accessible from inside the house, which is not clearly stated in the description. You must walk outside and the steps were iced over. Took several attempts to communicate with the manager to get the correct code to get inside. Once we did, we realized the bathroom there was not operating due to frozen line. We paid to have pool heated but never used the pool due to the accessibility. 3. The heat in the house ran all the time yet never got warmer than 62!
4. One room en suite bathroom door would not stay shut no matter what.
5. Dishwasher top rack was broken which made it difficult to use. We ended up handwashing everything.
6. Furniture was flimsy; TV remotes missing, toaster wouldn’t toast; not enough towels for 18.
7. Requested extra mattresses for kids and was told there would be 2 with sheets and bedding available. Found the mats but no bedding. Was told they would bring it Sat due to weather yet we never got any. Do not recommend
Melanie S.
Se hospedó 2 noches en enero de 2024