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Crowne Plaza Resort Sanya Bay by IHG

5.0 star property
5-star beach hotel near Tianya Haijiao

Choose dates to view prices

Photo gallery for Crowne Plaza Resort Sanya Bay by IHG

Terrace/patio
Outdoor pool
Property amenity
A balcony with a view of the sea, a hot tub, wicker chairs, and a small table with flowers and a drink.
A grand lobby with ornate ceiling, a chandelier, and luxurious seating areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No.228, Sanya Bay Road, Sanya, Hainan, 572000
  • Place, Sanya Bay
    ‪2 min walk‬
  • Place, Tianya Haijiao
    ‪5 min drive‬
  • Place, Luhuitou Park
    ‪22 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪6 min drive‬

Room options

View all photos for Crowne Plaza Deluxe King Room

1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Crowne Plaza Sea View King Room

View from room

Crowne Plaza Sea View King Room

  • Sea view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Crowne Plaza Deluxe Twin Room

A hotel room with two beds, a TV, a desk with a chair, and a balcony with a view.

Crowne Plaza Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for 1 King Bed Grand Ocean View Smoking

1 bedroom, down comforters, minibar, in-room safe

1 King Bed Grand Ocean View Smoking

  • Sea view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Standard Sea View Smoking

A hotel room with a bed, a desk, a chair, a lamp, and artwork on the walls.

1 King Bed Standard Sea View Smoking

  • Partial ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Crowne Plaza Sea View Room

A hotel room with two beds, a large painting, a TV, and a balcony with a view.

Crowne Plaza Sea View Room

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Crowne Plaza Deluxe Room

A hotel room with two beds, a TV, a desk with a chair, and a balcony with a view.

Crowne Plaza Deluxe Room

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for 2 Twin Beds Standard Sea View Smoking

A hotel room with two beds, a TV, a desk with a chair, and a balcony with a view.

2 Twin Beds Standard Sea View Smoking

  • Partial ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Crowne Plaza Club Twin Room

1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza Club Twin Room

  • Sea view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Crowne Plaza Special View Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view of greenery.

Crowne Plaza Special View Twin Room

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Crowne Plaza Special View King Room

1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza Special View King Room

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Crowne Plaza Sea View Twin Room

1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza Sea View Twin Room

  • Sea view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Twin Beds Grand Ocean View Smoking

2 Twin Beds Grand Ocean View Smoking | 1 bedroom, down comforters, minibar, in-room safe

2 Twin Beds Grand Ocean View Smoking

  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Crowne Plaza President Suite

Crowne Plaza President Suite | 1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza President Suite

  • Ocean view
  • 5156 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Crowne Plaza 3Pax Family Suite

A spacious living area with a glass coffee table, a sofa, and a balcony with a view.

Crowne Plaza 3Pax Family Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Crowne Plaza Club King Room

Crowne Plaza Club King Room | 1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza Club King Room

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Crowne Plaza Superior Suite

Crowne Plaza Superior Suite | View from room

Crowne Plaza Superior Suite

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for 1 King Bed Grand Ocean View Smoking

1 bedroom, down comforters, minibar, in-room safe

1 King Bed Grand Ocean View Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Twin Beds Grand Ocean View Smoking

A hotel room with two beds, a large painting, a TV, and a balcony with a view.

2 Twin Beds Grand Ocean View Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for King Beds 1 Bedroom with Superior SeaView Suite Smoking

King Beds 1 Bedroom with Superior SeaView Suite Smoking | 1 bedroom, down comforters, minibar, in-room safe

King Beds 1 Bedroom with Superior SeaView Suite Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

View all photos for Crowne Plaza Suite

1 bedroom, down comforters, minibar, in-room safe

Crowne Plaza Suite

  • Partial ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for 2 King Beds 1 Bedroom with Grand Sea ViewSuite Smoking

2 King Beds 1 Bedroom with Grand Sea ViewSuite Smoking | 1 bedroom, down comforters, minibar, in-room safe

2 King Beds 1 Bedroom with Grand Sea ViewSuite Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Sanya

Tianya District stay.Your stay at this Tianya District hotel places you within 6 miles (10 km) of Sanya Bay and Jingrun Pearl Museum. Coconut Dream Corridor is within 6 miles (10 km) and Pearl Mall is within 12 miles (20 km).

What's nearby

  • Sanya Bay - 2 min walk - 0.1 miles
  • Tianya Haijiao - 5 min drive - 3.4 miles
  • Coconut Dream Corridor - 10 min drive - 6.1 miles
  • Sanya International Shopping Center - 19 min drive - 12.0 miles
  • Luhuitou Park - 22 min drive - 13.8 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 12 min drive

Restaurants

  • ‪泰越轩 - ‬4 min drive
  • ‪巷子有你 - ‬6 min drive
  • ‪Feng Shui Bao Di - ‬6 min drive
  • ‪Lan Zhou - ‬5 min drive
  • ‪ShunXin Seafood Restaurant - ‬6 min drive

About this property

Crowne Plaza Resort Sanya Bay by IHG

5-star beach hotel near Tianya Haijiao
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Crowne Plaza Resort Sanya Bay by IHG like an outdoor pool, an outdoor tennis court, and a health club.

There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Sanya hotel is smoke free.

  • 1 building
  • 383 guestrooms or units
  • 10 levels
  • 3 dining venues
  • Meeting rooms
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Built in 2012
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Crowne Plaza Resort Sanya Bay by IHG offers 383 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Sanya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

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  • Free WiFi
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The price is $79
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Property amenities

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 173 to 228 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • iPod dock
  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 360 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 173 to 228 per person
  • Rollaway bed fee: CNY 360 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Grand Fortune Bay Hotel Sanya
Grand Fortune Bay Sanya
Crowne Plaza Sanya Bay
Grand Fortune Bay Hotel Sanya Hainan
Crowne Plaza Resort Sanya Bay Hainan
Sanya Crowne Plaza

Frequently asked questions

How close is Crowne Plaza Resort Sanya Bay by IHG to the airport?

Crowne Plaza Resort Sanya Bay by IHG is 4.2 mi (12-min drive) away from the Sanya (SYX-Phoenix Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Resort Sanya Bay by IHG?

As of Jul 20, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Resort Sanya Bay by IHG on Jul 26, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Resort Sanya Bay by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Resort Sanya Bay by IHG.

How close is Crowne Plaza Resort Sanya Bay by IHG to the beach?

This hotel is 5.6 mi (13-min drive) from Coconut Dream Corridor and 14.5 mi (32-min drive) from Dadonghai Beach. Don't forget your sunscreen!

Does Crowne Plaza Resort Sanya Bay by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Resort Sanya Bay by IHG, but buffet breakfast is offered for a fee of between CNY 173 and 228 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11 AM.

Is there a casino at Crowne Plaza Resort Sanya Bay by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Resort Sanya Bay by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Crowne Plaza Resort Sanya Bay by IHG?

This hotel offers free self parking.

Does Crowne Plaza Resort Sanya Bay by IHG have a pool?

Crowne Plaza Resort Sanya Bay by IHG features an outdoor pool.

Does Crowne Plaza Resort Sanya Bay by IHG have a restaurant?

There are 3 onsite restaurants, offering options like Chinese cuisine, a beachfront location, and al fresco dining.

Does Crowne Plaza Resort Sanya Bay by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Resort Sanya Bay by IHG to downtown Sanya?

Crowne Plaza Resort Sanya Bay by IHG is 8.7 mi away from Sanya.

Crowne Plaza Resort Sanya Bay by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 100 reviews
Rating 8 - Good. 33 out of 100 reviews
Rating 6 - Okay. 9 out of 100 reviews
Rating 4 - Poor. 4 out of 100 reviews
Rating 2 - Terrible. 3 out of 100 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service and food fantastic
Stayed 9 nights in Apr 2026
Verified

8/10 Good

Kenneth William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms for a decent price.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. Hotel offers Chinese and continental breakfast in the buffet area with good variety of options. Lots of fruits. Rooms are spacious, beds are comfortable, view is nice. Close to the airport. Looks like a great spot to get a glimpse of summer during European Spring.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Dilinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the food is great. Room is spacious and comfortable. Highly recommend to foreigners.
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. The staff was very friendly. The seaview from my room was exceptional. Highly recommend!
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Eduardo T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Easy walk to beach with large boulevard seeing locals enjoy from dancing groups to families hanging out
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Perfect location. Beach across from hotel. Close to airport. Staffs inexperienced.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Taojie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
Stayed 5 nights in Apr 2023
Verified

8/10 Good

Sai Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
可看到海
Stayed 3 nights in Mar 2026
Verified

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service. The food was great. The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
The view from my balcony.
Stayed 4 nights in Nov 2021
Verified

8/10 Good

oren

Liked: Staff & service, room comfort
Very friendly service,
Stayed 8 nights in Dec 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Sanya Bay

Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
Stayed 6 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC. The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Wen Li

Liked: Cleanliness, room comfort
Disliked: Staff & service
酒店的前台服务水平很低，Check-in时间太长了，等了50分钟后有让再等40分钟，投诉了才终于在下午3：30以后进来房间。Check-Out明明有一键退房的安排，但前台服务员还让排队与Check-in的一起排队等。餐厅服务员问她拿餐巾，要了两遍，她居然就忘了，明明有Free早餐的，到了餐厅还要核实，而且第二天居然有核实。就算设施老旧点都好，但服务水平实在不达五星级的标准。
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Kin Chi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
Stayed 3 nights in Dec 2017
Verified

2/10 Terrible

Udatenne Gedara

Disliked: Cleanliness, staff & service, room comfort

waiting for refund

I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
Stayed 4 nights in Sep 2017
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Nice resort but poorly maintained

I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.
Stayed 1 night in Aug 2017
Verified

4/10 Poor

kg

Liked: Staff & service

國際品牌水平不足！

三亞之旅全選國際品牌管理酒店，這家比預期的差很多很多，主要是酒店較舊式，房間沙化濕濕破舊感覺，前台服務很好，早餐在餐廳享用，好像去了国內的酒店，一般客人要即磨咖啡要另收費！有位大着肚子的女服務人員服務很好，值得一贊！
Stayed 1 night in Jul 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone hold a key to open my door because of the wrong key given by register counter. Never experienced such a bad trip in this hotel.
Verified

10/10 Excellent

WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店干净舒适

总体非常好，就是第一晚下泳池游泳的时候脚踩到一个玻璃，然后解释说是泳池瓷片表面脱落的，正常情况都不会扎到。除了这个，其他都蛮好的，喜欢阳台的大浴缸
Verified

10/10 Excellent

vinh loi lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a wonderful well managed resort.

A wonderful resort with great breakfast offering. Special thnx to a great service from Vincen at the desk and Kent, Alvin at the entrance crew. Quiet, great pools, great beach across the back road. Not a walking distance to town but a cab ride is about $10 US. Very close to airport and Nanshan etc. Shuttle service is available though the schedule offered is poor only two trips per day and doesn't start till 10am. Airport pickup should be offer to guess since it is way closure than many other resorts to airport. Free wifi should be strengthen, connection is fairly weak.
Verified

6/10 Okay

charlie

Liked: Room comfort

Ok choice

Good location, nice & long beach walk, peaceful. Overall is good except for the breakfast which is worse than a 3 star hotel.
Verified

10/10 Excellent

Xiaodan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境好，但離市中心好遠
Verified

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

周围环境很好

环境很好，适合度假

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