Find a Hotel in Old San Juan

"It has great views, but needs improvements Management should pay attention to room cleaning specially the bedroom rug. incomplete set of bedsheets with no sheets to cover blanket. Blanket was super thin making it look like a cheap motel. "

"The room was so hot the ac didnt keep the room cold had a ton of ants in our room on the 8th floor th the fire alarm kept going off during the night and there was no one there in the middle of the night to fix it and it went off again the next night the double bed room included a couch bed which no adult can sleep on and not wake up needing a chiropractor will not be returning the views were nice though"

"Beautiful, unique place; very clean; in a fantastic location in the heart of Old San Juan, adjacent to Fort Cristobal; restaurants nearby; 24 hour desk; cute library; excellent rooftop area with views. The negatives were: our room wasn’t ready at the 4 pm check in time so we had to wait; the next day housekeeping didn’t leave a bath mat towel or wash cloths. We didn’t notice until about to shower. We asked at the desk and they said it would be sent right up and never arrived. Our room was nice but lacked windows we could see out of-however other rooms had balconies etc so I’m sure very nice. Our room was less expensive so that was okay. Desk people were very nice and friendly; lemon water was available in the lobby; water was in the room. No phone in the room to call the desk; I would stay here again! More pros than cons. Very safe area. "

"Noisy, granola bars with coffee for the price of this hotel was shameful. The common area was sparce-patio tables and a few unbrellas indoors. Too much traffic, construction, loud people but I guess that's what you get for staying in the center of Old San Juan. Will not recommend this property to anyone who wishes a decent nights sleep. Very disappointing for the end of a good trip.Should have expected and done more research. "

"Our stay started with a major issue. The morning after our late arrival (1:30 AM), we discovered our room carpet was completely soaked due to a ceiling leak. This caused water damage to my suitcase, including shoes, clothing, and personal items, as well as our 5-year-old daughter’s backpack with books and toys. We estimate about $1,000 in damage. Although we were moved to another room and given one night compensation, this was agreed to before we understood the full extent of the damage. When I later asked about additional help and laundry support, the process was frustrating and required multiple trips to the front desk. Communication between managers was inconsistent and we did not receive much empathy during the situation. The only apology we received was from a security guard helping with the report. We were also initially charged for both nights and had to return to have the reimbursement corrected. Additionally, both hot tubs were out of service. The location is great, but the way this situation was handled took time away from our family vacation and did not meet the level of service we expected from a Hilton property. There are plenty of hotels in the area that will treat you better. If you have a choice, stay somewhere else. "

"The resort was very nice and clean . The staff was friendly and accommodating "