4/10 Poor
Sabrina
Traveled with family
Feb 24, 2025
Liked: Cleanliness
Disliked: Staff & service
To begin, I emailed twice before my stay to request advice about my visit and never received a response. This lack of communication set a poor tone for what was to follow. Upon arrival, I noticed that an additional $4 was charged to our room. While this may seem minor, it caused confusion as it differed from the amount quoted on Expedia. When I asked the front desk receptionist, Lucas, for clarification, I was told, “It was the conversion rate of the day.” This explanation was vague, and I felt dismissed when he brushed me off. After a long morning of travel, I asked for a cup of coffee while breakfast was still being served and was surprised by Lucas’s response. He informed me that breakfast was not included in my booking during this morning, and when I offered to pay for coffee, he was still uncooperative and rude. This interaction felt unnecessarily unwelcoming. The following morning, I spoke with another receptionist, Ceser, regarding the Wi-Fi password. I was shocked when he abruptly replied, “No English!” and waved me away. Luckily, there was a person also waiting at the desk who was able to translate that I needed the password for WiFi. Ceser threw the paper at me with the code on it. At checkout, I discovered an unexplained charge on my room for tostados, which I did not order or receive. When I asked and attempted to show a photo and translate, Ceser again responded rudely and insisted, “Me no speak English!” Jose, you were wonderful!! Thank you for your kindness.
Sabrina
Stayed 3 nights in Jan 2025