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THE MARK GRAND HOTEL

Property class: 3
3-star spa hotel near GMO Arena Saitama, connected to a rail/subway station

Choose dates to view prices

Photo gallery for THE MARK GRAND HOTEL

A high-ceiling bar area with a central island, seating around it, and a view of the upper floor.
A bar area with a central island, bar stools, and overhead lighting.
A modern building with a curved entrance, a paved plaza, and a series of lights on the ceiling.
A modern outdoor seating area with a bar, cushioned sofas, and a glass wall overlooking a garden.
A hotel room with a large window, a bed, a chair, and a small table.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪6 min walk‬
  • Place, GMO Arena Saitama
    ‪8 min walk‬
  • Place, The Museum of Modern Art, Saitama
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪90 min drive‬

Room options

View all photos for Hotel-selected room, Non-smoking ([19 square meters or more][19 square meters or more])

A hotel room with a bed, a window with a cityscape view, a red wall, and a white curtain.

Hotel-selected room, Non-smoking ([19 square meters or more][19 square meters or more])

  • Sleeps 1

View all photos for Superior Twin 27sqm Non-Smoking

A hotel room with two beds, a desk, a chair, a TV, and a small table with a lamp.

Superior Twin 27sqm Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with two beds, a small round table, two armchairs, and large windows offering a city view.

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with a sofa, a small table, a bed with blue headboard, and a view of the city.

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with two beds, a sofa, a small table, and large windows offering a city view.

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with a large bed, a sofa, a small table, and a view of the city through large windows.

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A modern hotel room with a large bed, two armchairs, a small table, and a city view through large windows.

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

A hotel room with two beds, a blue headboard, a nightstand with a lamp, and a control panel.

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Wide Double Room, Non Smoking (10 AM Checkout)

A hotel room with a bed, a desk with a chair, and a door leading to another room.

Wide Double Room, Non Smoking (10 AM Checkout)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Twin Room, Non Smoking (Check out time: 10:00)

7.0 out of 10
Good
(2 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk with a television, a chair, a small table, and a window with curtains.

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A hotel room with a large bed, a sofa, a small round table, and a TV mounted on the wall.

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a large bed, a built-in desk, a vanity with a mirror, and a television.

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a bed, seating area, and a desk.

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a large bed, a desk, a chair, and a small table.

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with two beds, a sofa, a table, and a large window.

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A hotel room with a sofa, a bed, a small table, and a bedside lamp.

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

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  • Pool
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About the neighborhood

Saitama

City center stay.A stay at this Chuo Ward hotel places you within half a mile (1 km) of GMO Arena Saitama and 3 miles (5 km) of Omiya Park. Also, Railway Museum is within 3 miles (5 km) and Omiya Bonsai Art Museum is within 6 miles (10 km).

What's nearby

  • Keyaki Hiroba - 6 min walk - 0.4 miles
  • GMO Arena Saitama - 8 min walk - 0.5 miles
  • Cocoon City - 12 min walk - 0.7 miles
  • The Museum of Modern Art, Saitama - 4 min drive - 1.3 miles
  • Yono Park - 4 min drive - 1.3 miles

Getting around

  • Saitama-Shintoshin Station - 12 min walk
  • Haneda Airport (HND) - 99 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪EXCELSIOR CAFFÉ - ‬9 min walk
  • ‪杵屋 さいたま新都心店 - ‬9 min walk
  • ‪みとう庵 - ‬8 min walk
  • ‪舎鈴 - ‬8 min walk

About this property

THE MARK GRAND HOTEL

3-star spa hotel near GMO Arena Saitama, connected to a rail/subway station
THE MARK GRAND HOTEL offers its guests a full-service spa, 2 indoor swimming pools, and 3 hot tubs along with a health club and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 4489 square feet (417 square meters) and includes conference space. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Saitama hotel.

  • 34 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • 4489 sq ft of conference space
  • 417 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
THE MARK GRAND HOTEL offers 34 accommodations with free minibar items and safes. 32-inch LCD televisions come with satellite channels.

Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Saitama hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Central Wellness Club. The spa is equipped with a sauna. The spa is open select days. There are hot springs/mineral springs on site.

Similar properties

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  • Spa
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  • Air conditioning
  • Breakfast available
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Property amenities

Family friendly

  • 2 indoor pools

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Covered self parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama

Frequently asked questions

How close is THE MARK GRAND HOTEL to the airport?

THE MARK GRAND HOTEL is 35.8 mi (99-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at THE MARK GRAND HOTEL?

As of Sep 22, 2026, prices found for a 1-night stay for 2 adults at THE MARK GRAND HOTEL on Sep 28, 2026 start from $54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does THE MARK GRAND HOTEL have an airport shuttle?

Airport shuttle services are not available at THE MARK GRAND HOTEL.

Does THE MARK GRAND HOTEL offer free breakfast?

Free breakfast isn’t provided at THE MARK GRAND HOTEL, but buffet breakfast is offered for a fee of JPY 4000 per person. It's available every day from 7:00 AM to 9:30 AM.

Is there a casino at THE MARK GRAND HOTEL?

No, there is no casino at this hotel.

What time is check-in at THE MARK GRAND HOTEL?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at THE MARK GRAND HOTEL?

Free parking is not available at this hotel. Self parking is available for JPY 1500 per night. Extended parking is available for JPY 1500 per day.

Does THE MARK GRAND HOTEL have a pool?

THE MARK GRAND HOTEL features 2 indoor pools. Guests can enjoy pool access from 10:00 AM to 7:00 PM.

Does THE MARK GRAND HOTEL have a restaurant?

THE MARK GRAND HOTEL is home to 日本料理 秋ヶ瀬, which features Japanese cuisine.

Does THE MARK GRAND HOTEL have a spa?

Yes, this hotel has a spa.

How close is THE MARK GRAND HOTEL to downtown Saitama?

THE MARK GRAND HOTEL is 2 mi away from Saitama.

THE MARK GRAND HOTEL Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 75 out of 111 reviews
Rating 8 - Good. 25 out of 111 reviews
Rating 6 - Okay. 7 out of 111 reviews
Rating 4 - Poor. 2 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere in the hotel bar loved the jazz soundtrack.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Maki

Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Room was so spacious and clean. The staff was super friendly! Great location and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Arham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was okay
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Mei Yee

Liked: Cleanliness, amenities, property conditions & facilities
Staff good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, great service great people, wish I didn’t have to leave!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024
Verified review

10/10 Excellent

Robert John

Liked: Cleanliness, amenities, property conditions & facilities
Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

George Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!
Stayed 9 nights in Nov 2025
Verified review

8/10 Good

Adam

Liked: Cleanliness, staff & service
Room was clean. The hotel was nice. Just didn't like the fact that the Gym and spa were additional charges where it didn't mention that in the expedia listing.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Mei Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Everything is good.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Paddy

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in the Grand King Room on the upper floors. Was so lovely to have a massive comfy bed, room to stretch out in, a great TV, free flow drinks in the bar and an excellent quiet breakfast buffet with fresh handmade food beautifully presented and served. Everything was clean, everyone was helpful and even though it's a little out of Tokyo centre, I enjoyed the peace of that and the east access to stations within walking distance. I hugely recommend the nearby bonsai museum/village and the railway museum too. Again both in easy reach.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

tim

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Terrible experience If you have a tattoo forget about swimming at this hotels pool - also pool costs $7 per person if you dont have a tatoo, towels $3.50 - restaurant is ridiculously over priced - used laundry facilities at hotel( 8 shirts, 8 underwear and socks (basically under 1 load of laundry) $114 !!!..Noone speaks English and you would think someone would - everything so expensive - rooms crazy small - would have never brought a child to stay here if I wasn't allowed to take him swimming ...their solution- BUY sleeves to cover my tattoos - never a manager their to speak to Don't waste your time ...glad we moved onto another hotel
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but the staff didn’t seem to coordinate where we should go. They sent us to the 15 floor then told to go to the third floor but then told to go to the fourth floor. Also baggage to and from venue was very slow. With three children and two being on the spectrum was very difficult to get around. But the facility itself was very, very good.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

カズキ

Liked: Staff & service, property conditions & facilities
なし
Stayed 1 night in May 2026
Verified review

10/10 Excellent

isao

Liked: Cleanliness, staff & service, property conditions & facilities
見晴らしよく、ホテルから駅まで少し距離はありましたが、緑も多く朝の散歩には丁度良く快適に過ごせました。一点、湯船を利用しましたが、水圧低く時間がかかりました。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel vraiment tout confort, personnel attentif. Cependant lorsque l'on a réservé dans cet hôtel, on pensait que le service de la salle de gym était compris dans le tarif mais non, on a dû payer la séance de sport avec location de chaussure (si vous n'en avez pas) Sinon, tout le reste impeccable.
Stayed 6 nights in May 2026
Verified review

8/10 Good

takayuki

Liked: Cleanliness, staff & service
夜にイタリアンレストランとして使用している朝食会場の内装が素敵でした。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Hiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルが綺麗でした。
Stayed 1 night in Apr 2026