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Pullman Rotorua

5.0 star property
5-star luxury hotel near Government Gardens

Choose dates to view prices

Photo gallery for Pullman Rotorua

Pullman building features a distinctive geometric design with a reflective facade.
Enjoy a serene view of the water from this stylish living room, featuring a comfortable sofa and a beautiful rug.
Relax in a spacious room with a large bed and city view, featuring a flat-screen TV, side table, and decorative vase.
Relax in our spacious lobby with comfortable seating and a striking column, surrounded by a unique tile design.
Indulge in a diverse spread of fresh fruits, nuts, cheeses, and baked goods.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
1135 Arawa St, Rotorua, 3010
  • Polynesian Spa
    ‪8 min walk‬
  • Rotorua Central Mall
    ‪8 min walk‬
  • Skyline Rotorua
    ‪5 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

City view

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 King Bed, Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(15 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(8 reviews)
  • 280 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(8 reviews)
  • 355 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, City View (Deluxe)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(23 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with Lake View

1 bedroom, premium bedding, down comforters, minibar

Superior King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive King Room with Lake View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Executive King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with City View

1 bedroom, premium bedding, down comforters, minibar

Superior King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Lake View

1 bedroom, premium bedding, down comforters, minibar

Deluxe King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with City View

1 bedroom, premium bedding, down comforters, minibar

Deluxe King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite with City View

1 bedroom, premium bedding, down comforters, minibar

Superior King Suite with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room with Lake View

1 bedroom, premium bedding, down comforters, minibar

Superior Two Queen Room with Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive King Suite with Lake View

1 bedroom, premium bedding, down comforters, minibar

Executive King Suite with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive King Room with City View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Executive King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room with City View

1 bedroom, premium bedding, down comforters, minibar

Superior Two Queen Room with City View

  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Rotorua

Inner City stay.Within a 10-minute walk of this Inner City hotel, you'll find Government Gardens and Polynesian Spa. Rotorua Central Mall and Rotorua Hospital are also within half a mile (1 km).

What's nearby

  • Eat Street - 2 min walk - 0.1 miles
  • Polynesian Spa - 8 min walk - 0.5 miles
  • Rotorua Central Mall - 8 min walk - 0.5 miles
  • Rotorua Hospital - 10 min walk - 0.6 miles
  • Skyline Rotorua - 5 min drive - 2.7 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬5 min walk
  • ‪Lone Star - ‬4 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬3 min walk
  • ‪Brew | Craft Beer Pub - ‬3 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬3 min walk

About this property

Pullman Rotorua

5-star luxury hotel near Government Gardens
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1227 square feet (114 square meters) and includes conference space. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 1227 sq ft of conference space
  • 114 sq m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. These individually decorated and furnished accommodations include dining tables. Beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Japanese, Spanish

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  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,011 reviews
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The price is $84
Jul 31 - Aug 1
Total includes taxes and fees
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Property amenities

Family friendly

  • Dining table
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Handrails in stairways (51 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

How close is Pullman Rotorua to the airport?

Pullman Rotorua is 5.7 mi (17-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

How much does it cost to stay at Pullman Rotorua?

As of Jul 20, 2025, prices found for a 1-night stay for 2 adults at Pullman Rotorua on Aug 4, 2025 start from $129.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Pullman Rotorua have an airport shuttle?

Airport shuttle services are not available at Pullman Rotorua.

Does Pullman Rotorua offer free breakfast?

Free breakfast isn’t provided at Pullman Rotorua, but full breakfast is offered for a fee of NZD 49 for adults and NZD 25 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Pullman Rotorua?

No, there is no casino at this hotel.

What time is check-in at Pullman Rotorua?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Pullman Rotorua?

Free parking is not available at this hotel. Valet parking is available for NZD 59 per day.

Does Pullman Rotorua have a pool?

Pullman Rotorua does not have a pool.

Does Pullman Rotorua have a restaurant?

Pullman Rotorua is home to Barrel & Co Bar and Grill, which features al fresco dining.

Does Pullman Rotorua have a spa?

There are no spa services available at this hotel.

How close is Pullman Rotorua to downtown Rotorua?

Pullman Rotorua is 0.2 mi away from Rotorua.

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 428 reviews
Rating 8 - Good. 102 out of 428 reviews
Rating 6 - Okay. 48 out of 428 reviews
Rating 4 - Poor. 28 out of 428 reviews
Rating 2 - Terrible. 11 out of 428 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mei Sei

Stayed 3 nights in Apr 2025

10/10 Excellent

Yashita

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We used valet parking. Breakfast was very good and dinner was great here. Nice room with comfortable beds
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant and walkability to lots of other options nearby. Room was very clean Staff were wonderful always greeted us with a smile
Stayed 1 night in Apr 2025

10/10 Excellent

Pally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this hotel to the others.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.
Stayed 1 night in Mar 2025

8/10 Good

milenko

Stayed 1 night in Mar 2025

10/10 Excellent

Manjinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel in a good location. Very spacious rooms. Providing cold filtered water and fresh milk to teas and coffees. Nice touch. Helpful reception team.
Stayed 1 night in Feb 2025

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best choice for the area
Stayed 3 nights in Feb 2025

10/10 Excellent

Theresa, Snohomish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants! Loved the room and view of the lake.

8/10 Good

Maria, Miramar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant menu is poor, need more options.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay in a central location. Very busy as largest hotel in town. Had a very cute free milk refill fountain in lobby which certainly was a first for me
Stayed 1 night in Jan 2025

10/10 Excellent

Lynsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were excellent. Would definitely stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located accommodation with plenty of food and shipping options. Very nice facility.
Stayed 2 nights in Jan 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place you will find in the area. Elevated style and sophisticated choices are not to be had around here.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Jan 2025

10/10 Excellent

Anixa

Stayed 5 nights in Dec 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Yiming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Dec 2024

8/10 Good

Frederico, Montréal

Liked: Property conditions & facilities
Nice
Stayed 2 nights in Dec 2024

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is an issue if you do not want to pay the $49 a day through the hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Stayed 1 night in Dec 2024