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ibis Rotorua

3.5 star property
3.5-star eco-certified hotel near Polynesian Spa

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Photo gallery for ibis Rotorua

Breakfast buffet
Bar (on property)
Front of property
Twin Room, 2 Double Beds, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes
Property grounds

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View in a map
Lake End Rangiuru Street, Po Box 348, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪8 min walk‬
  • Place, Polynesian Spa
    ‪13 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, Lake View

9.0 out of 10
Wonderful
(6 reviews)
  • 237 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(17 reviews)
  • 237 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds, City View

Twin Room, 2 Double Beds, City View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(46 reviews)
  • 237 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, City View

7.4 out of 10
Good
(20 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Rotorua

Heart of Rotorua.At this hotel, you'll be steps from Eat Street and Matariki Hangi & Maori Cultural Performance. Lake Rotorua and Rotorua Night Market are also within half a mile (1 km).

What's nearby

  • Eat Street - 2 min walk - 0.1 miles
  • Rotorua Night Market - 5 min walk - 0.3 miles
  • Tamaki Maori Village - 8 min walk - 0.5 miles
  • Polynesian Spa - 13 min walk - 0.7 miles
  • Skyline Rotorua - 5 min drive - 2.5 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle - ‬5 min walk
  • ‪Brew | Craft Beer Pub - ‬2 min walk
  • ‪Fat Dog Cafe - ‬5 min walk
  • ‪Poco Tapas And Wine - ‬4 min walk
  • ‪The Fainting Goat - ‬4 min walk

About this property

ibis Rotorua

3.5-star eco-certified hotel near Polynesian Spa
As a guest of ibis Rotorua, you'll find tour/ticket assistance, a garden, and concierge services. Public spaces have WiFi for a fee. The eco-certified ibis Rotorua also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. Free self parking is available. You'll have access to the indoor pool at a partner property.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

  • 145 guestrooms or units
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Ibis Rotorua offers 145 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.7 out of 5, Good, 1,012 reviews
$65 nightly
The price is $74
Oct 5 - Oct 6
Total with taxes and fees
Arawa Park Hotel

Property amenities

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle rentals
  • Indoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 10.00 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ibis Hotel Rotorua
Ibis Rotorua
Rotorua Ibis
Ibis Rotorua Hotel Rotorua
ibis Rotorua Hotel
ibis Rotorua Hotel
ibis Rotorua Rotorua
ibis Rotorua Hotel Rotorua

Frequently asked questions

How close is ibis Rotorua to the airport?

Ibis Rotorua is 6.2 mi (14-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

Does ibis Rotorua have an airport shuttle?

Airport shuttle services are not available at ibis Rotorua.

Does ibis Rotorua offer free breakfast?

Ibis Rotorua does not offer free breakfast.

Is there a casino at ibis Rotorua?

No, there is no casino at this hotel.

What time is check-in at ibis Rotorua?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at ibis Rotorua?

This hotel offers free self parking.

Does ibis Rotorua have a pool?

Ibis Rotorua does not have a pool, but guests have access to a nearby indoor pool.

Does ibis Rotorua have a spa?

There are no spa services available at this hotel.

How close is ibis Rotorua to downtown Rotorua?

Ibis Rotorua is 0.4 mi away from Rotorua.

Reviews

ibis Rotorua Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 335 out of 1000 reviews
Rating 8 - Good. 392 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

Reviews

8/10 Good

Jianqing

Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When we arrived we booked a room with a city views instead we walked into our room to see straight out our window to the hotel next door and see people lying in their beds or on their beds. There was no sheer curtain, so we asked for a different view. I was happy to pay the extra not to look at legs. Staff were nice and accommodating an d gave us a view of the lake. I really appreciated it. We didn’t realise that the hotel did not provide amenities as the picture they advertise had them in the bathroom. The hotel doesn’t provide ammenities only one bottle in their shower. While the hotel prides itself on recycling, low wastage. And I think it is great that the hotel is trying to achieve the low carbon print. I do believe the hotel needs to communicate this upon check in. We were never advised that the heating is geothermal, the water is geothermal, no bin bags. Our room smelt of sulphur throughout the night and it wasn’t until reading the QR code did we realise that the heating was causing the smell. Windows which open would have been nice. The hotel provides a free laundry, fantastic thank you. Yes some of the hotel is outdated but it works and the laundry is older but it works and it is free. Breakfast was good, hot breakfast and coffee was good. TV streaming was hard and the QR code didn’t always work, it took us a good 30mins to finally connect but only to our Netflix. Some areas need streamlining for a better stay. Relying on QR codes, is not always helpful.
Stayed 2 nights in Jun 2025

6/10 Okay

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great Location

Tidy and economical, with a great location. Room was small but functional. Long wait for check in but staff were great.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Stayed 2 nights in Jun 2025

8/10 Good

Jianqing

Stayed 1 night in Jun 2025

10/10 Excellent

Kayne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Honestly I was just there for for sleep and breakfast, the room was nice, a little worn out, the breakfast was an 11/10 amazing
Stayed 1 night in Jun 2025

8/10 Good

Nicky

Liked: Cleanliness, amenities
Great location. Basic accommodation but all you need.
Stayed 1 night in Jun 2025

6/10 Okay

John

Stayed 1 night in May 2025

6/10 Okay

Darren

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Rooms were tired and needed a deep clean, bathroom was very poorly cleaned and dust / dirt was clearly present throughout. A shame as the room was well finished and location good
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, would recommend.
Stayed 2 nights in May 2025

10/10 Excellent

Emmanuel B

Liked: Cleanliness, staff & service, room comfort

Decent hotel centrally located

Nice hotel to enjoy the city. Conveniently located next to the Streat to have several options for breakfast, lunch or dinner. Only thing I’d say is the bathroom which was quite small and needs an upgrade. Other than that the facilities are great. It doesn’t have a swimming pool or gym on site but one can access other facilities, including thermal water pools. Nice stay over all.
Stayed 1 night in May 2025

10/10 Excellent

Aperahama

Stayed 1 night in May 2025

8/10 Good

Dianna, Beaverton

Traveled with partner
Liked: Staff & service
Needs updating but the staff were great and it was so close to the lake, Eat Street and the spa we went to.
Stayed 1 night in Apr 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service
Need small plates and knives and forks in the room for snacks
Stayed 1 night in May 2025

4/10 Poor

Johannes

Not a place that I would go back too.
Stayed 1 night in Jan 2025

8/10 Good

David

Stayed 3 nights in May 2025

6/10 Okay

Egon

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Ann C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff,good breakfast, lovely area,and really the best parking for your vehicle.
Stayed 2 nights in Apr 2025

6/10 Okay

Juvilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We did the reservation the day before but we were not able to check-in on time because apparently the room is still not ready, it said that check-in time is 2pm but we were even there at around 4:20 pm. We were asked to return in 30 minutes. We were dissapointed cause we just had a long travel.
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kritika

Traveled with family
Liked: Staff & service
Rooms were not ready, bed was comfortable.
Stayed 2 nights in Apr 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Dianna, Beaverton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the lake, Eat Street and could use the Novotel pools! We walked up to Eat Street multiple times. Walked to the Wai Ariki Hot Springs and Spa. Had a lake view from our room and staff were lovely, always said hi and asked how our stay was, that was great! It’s a little dated and the bathrooms could use a refresh but it was great for the 2 nights we stayed. It also has free parking and free laundry machines on site. That gave us a chance to wash everything before we headed on. Breakfast was not worth paying for unless you like powdered scrambled eggs, headed up to eat street the get a tasty breakfast after trying to eat the hotel breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Des

Disliked: Staff & service, amenities, property conditions & facilities
We stayed 4 nights and the house keeping staff never serviced our room. Only when we arrived back from our activities late in the afternoon did someone then come knock on the door and ask to come in and service our room. We had to ask each day if we could have dry towels, and each time was like we had asked for the worst thing by the way the staff's attitude was shown. On one occasion when exiting the elevator we saw house keeping staff laying down on one of the beds in another room. There was a gentleman in the house keeping team who was regularly very inappropriate with his comments and gestures whilst guests were in ear shot in the hallway waiting for the elevator. Overall re the house keeping team, they need a lot of work to lift their standard. On a positive note: The breakfast was super and the staff at reception were always supportive and helpful and very accommodating of our needs so thanks for a great experience. It was lovely to be able to go across to the Novotel Hotel and use their pool whenever we pleased which was a savour when travelling kids.
Stayed 4 nights in Apr 2025