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Hôtel Universel in Rivière-du-Loup

4.0 star property
4-star hotel with a spa, connected to the convention center
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Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Breakfast and dinner served, international cuisine
Breakfast and dinner served, international cuisine
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Room service
  • Gym
  • Breakfast available
  • Pool

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Grand Portage Regional Hospital
    ‪3 min drive‬
  • Parc des Chutes
    ‪4 min drive‬
  • Riviere-du-Loup Saint-Simeon Ferry
    ‪10 min drive‬

Room options

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 312 sq ft
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(112 reviews)
  • 312 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(40 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Rivière-du-Loup

Heart of Rivière-du-Loup.Within 2 miles (3 km) of this Rivière-du-Loup hotel, you'll find Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital are also within 2 miles (3 km).

What's nearby

  • Grand Portage Regional Hospital - 3 min drive - 1.2 miles
  • Cegep De Riviere-du-Loup - 3 min drive - 1.4 miles
  • Parc des Chutes - 4 min drive - 1.9 miles
  • St. Lawrence Exploration Centre - 8 min drive - 4.4 miles
  • Riviere-du-Loup Saint-Simeon Ferry - 10 min drive - 4.8 miles

Restaurants

  • ‪Subway - ‬9 min drive
  • ‪Brulerie Ange Ou Démon - ‬3 min drive
  • ‪Pizza Salvatoré - ‬15 min walk
  • ‪L'Estaminet - ‬3 min drive
  • ‪L'Innocent - ‬3 min drive

About this property

Hôtel Universel in Rivière-du-Loup

4-star hotel with a spa, connected to the convention center
Hôtel Universel in Rivière-du-Loup offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 183 square feet (17 square meters) and includes conference space. A 24-hour fitness center, spa services, and a vending machine are also featured at the family-friendly Hôtel Universel in Rivière-du-Loup. Self parking is free.

This 4-star Rivière-du-Loup hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 183 sq ft of conference space
  • 17 sq m of conference space
  • Built in 1973
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Pool or billiards table
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 40.24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 2024-11-30, 054854

We should mention

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

How close is Hôtel Universel in Rivière-du-Loup to the airport?

Hôtel Universel in Rivière-du-Loup is 256.8 mi (266-min drive) away from the Bagotville, QC (YBG) airport, the closest popular airport to the property.

Does Hôtel Universel in Rivière-du-Loup have an airport shuttle?

Airport shuttle services are not available at Hôtel Universel in Rivière-du-Loup.

Does Hôtel Universel in Rivière-du-Loup offer free breakfast?

Free breakfast isn’t provided at Hôtel Universel in Rivière-du-Loup, but cooked-to-order breakfast is offered for a fee of between CAD 7 and 16 per person. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Hôtel Universel in Rivière-du-Loup?

No, there is no casino at this hotel.

What time is check-in at Hôtel Universel in Rivière-du-Loup?

Check-in start time: 4 PM; Check-in end time: 11 PM.

Is there free parking at Hôtel Universel in Rivière-du-Loup?

This hotel offers free self parking and extended parking.

Does Hôtel Universel in Rivière-du-Loup have a pool?

Hôtel Universel in Rivière-du-Loup features an indoor pool. Guests can enjoy pool access from 8:30 AM to 10:00 PM.

Does Hôtel Universel in Rivière-du-Loup have a restaurant?

Hôtel Universel in Rivière-du-Loup is home to Restaurant - Boreal, which features international cuisine.

Does Hôtel Universel in Rivière-du-Loup have a spa?

Pamper yourself with a day at UniverSpa, where you can enjoy body scrubs, reflexology, and hot stone massages.

How close is Hôtel Universel in Rivière-du-Loup to downtown Rivière-du-Loup?

Hôtel Universel in Rivière-du-Loup is 1.6 mi away from Rivière-du-Loup.

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1081 out of 1930 reviews
Rating 8 - Good. 510 out of 1930 reviews
Rating 6 - Okay. 211 out of 1930 reviews
Rating 4 - Poor. 82 out of 1930 reviews
Rating 2 - Terrible. 46 out of 1930 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LINDSAY, NORTH YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable and wonderful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Lindsay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Definitely has had some upgrades and the pool and slide were a huge hit with the kids!
Stayed 1 night in Jul 2025

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
L'orientatio nde la chambre m'a laisser beaucoup d'Ensoileillement pour le réveil, ce qui m'a réveillé tôt. Pas de rideau opaque disponible.
Stayed 1 night in May 2025

10/10 Excellent

Francois

Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Stayed 1 night in May 2025

10/10 Excellent

michel

Stayed 1 night in May 2025

8/10 Good

Angela

Liked: Cleanliness
Hotel is getting a little dated.
Stayed 1 night in May 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was ok
Stayed 1 night in May 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Patio door with key to take dog outside. Comfortable bed and reserved parking spot by the room
Stayed 1 night in May 2025

10/10 Excellent

jean

Traveled with partner
A beautiful hotel.
Stayed 1 night in May 2025

6/10 Okay

Karen

Traveled with partner, Traveled with pets
Liked: Cleanliness
I liked that it was close to the highway and that there was shopping and restaurants there. I liked that it was dog friendly and that the made sure you had a ground floor room. I didn’t like that there was no coffee or breakfast in the hotel. The key did not work for the entire stay the key did not work to open the sliding door to your room. The food in the restaurant was just ok.
Stayed 1 night in May 2025

8/10 Good

ROD

Liked: Cleanliness, amenities
Stayed 1 night in May 2025

10/10 Excellent

Monique

Stayed 1 night in May 2025

10/10 Excellent

James

Traveled with partner
Liked: Amenities, property conditions & facilities
Gorgeous property well decorated rooms
Stayed 1 night in May 2025

10/10 Excellent

Samuel

Stayed 1 night in May 2025

8/10 Good

Jessica et Rejean

Stayed 1 night in May 2025

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was lack of understanding english
Stayed 1 night in May 2025

2/10 Terrible

Achraf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst weekend ever

The room was terrible. The mattress was not comfortable at all and the pillows were too thin. Also, the refrigerator was making a noise so annoying and loud that we placed it in the bathroom to close the door on it. The AC was also making a loud noise, we decided to turn it off to be able to sleep. There is no way we are coming back at that hotel. It is clear that they have rooms reserved for Expedia/hotel.com which are less quality than the others. This week end was a nightmare and we left the hotel with neck pain. I do not recommend at all!
Stayed 2 nights in May 2025

8/10 Good

Jack

Traveled with family
Stayed 1 night in May 2025

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid 8/10

I slept great even tho the hotel was full. And with a nice pool like this, when i say full, i mean full of kiddos! I wish they had express checkout instead of waiting in line at 10:58am.
Stayed 2 nights in May 2025

10/10 Excellent

Susan, Portage Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Annick

Business traveler
Stayed 1 night in May 2025

8/10 Good

Marie-Geneviève

Traveled with family
Liked: Cleanliness, property conditions & facilities
La personne au desk était en formation il faut donc lui laisser sa chance et pour ça aucun problème mais elle était accompagné par une dame …. J’ai dû poser plein de question au sujet de l’hôtel puisque j’ai eu ma clé et bye…. Je voulais savoir les heures de la piscine, du resto, comment fonctionnait le spa, etc ….
Stayed 1 night in May 2025

10/10 Excellent

Shane

Stayed 1 night in May 2025

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place was very clean. Stayed 2 different nights so had different rooms. First night the heater,cooling unit was really malfunctioning and kept blowing hot air even if you switched temp. Second stay the heating,cooling worked great. Overall i would still say its a great hotel.
Stayed 1 night in May 2025