8/10 Bueno
Kelsey-Anne L.
9 sept. 2024
Great house rental, but inconsistent communication with REMAX
The townhome itself was great and each bedroom having its own ensuite bathroom was ideal. The location was good with lots of shops around. We never had an issue with Ubers or getting stuck in beach traffic. We left for the beach by 9:45am each day and had no problem finding parking at the beach.
A few negatives:
- The washing machine in the rental was broken. The machine only filled up with water and never completed a full cycle.
- The fridge took a full entire day to cool.
- We were not able to control the thermostat to go under 72 degrees.
- The dishwasher had dirty dishes in it when we arrived.
- The REMAX property management team was nearly impossible to get in touch with. Over the course of a couple months between the time I booked the reservation to my actual reservation period, I called with questions and never once got a call back. I only got in touch with someone at REMAX after three, four, five attempts at calling and someone eventually picked up. When we arrived at the townhome, I called REMAX with some of the concerns stated above (I also called about sand on the floor and the couch). I eventually spoke to someone at REMAX the next day and we were able to clear up all the issues. REMAX sent over a cleaning crew to the house, but did not ask if me if I was okay with that. Personally, I would have liked to be asked by REMAX if it was okay if a cleaning crew could come over and enter the house or at the very least, be given a heads up.
Kelsey-Anne L.
Se hospedó 3 noches en agosto de 2024