2/10 Terrible
Tonya C.
4 may. 2025
Late Cancellation by Owner
We booked this home months ago for our family to stay in for my daughter’s college graduation. We were to get the checkin code on the day of our arrival at 3:30pm. At 4 pm, which was checkin time, we still had not received the code. I contacted the host. After several minutes, I received a message that the AC was not working and that the reservation would need to be cancelled. Keep in mind, this is after the scheduled checkin time and only after I had asked about the checkin code. Also keep in mind that this was for NC State graduation, a weekend in which the families of 6800 graduates are coming into town. I understand that things happen, but I do not understand why we were not contacted about the issue earlier. I have been told we’ll receive a full refund. Absolutely disappointed.
Tonya C.
Se hospedó 1 noche en mayo de 2025