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Novotel Queenstown Lakeside

4.0 star property
Family-friendly 4-star hotel with free WiFi

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Private spa tub
Concierge desk
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Gym

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(24 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(60 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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Exterior

Holiday Inn Express & Suites Queenstown by IHG

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  • Free WiFi
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About the neighborhood

Queenstown

Central Queenstown getaway .With a stay at this Queenstown City Centre hotel, you'll be steps from Williams Cottage and Queenstown Beach. Lake Wakatipu and Queenstown Gardens are also within half a mile (1 km).

What's nearby

  • Queenstown Mall - 2 min walk - 0.1 miles
  • Queenstown Beach - 2 min walk - 0.1 miles
  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Skycity Queenstown Casino - 3 min walk - 0.2 miles
  • Skyline Queenstown - 10 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Cookie Time - ‬3 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪Odd Saint - ‬2 min walk
  • ‪Margo’s queenstown - ‬3 min walk
  • ‪Elements Restaurant - ‬1 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly 4-star hotel with free WiFi
Novotel Queenstown Lakeside offers its guests a hot tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Dec 11 - Dec 12
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 20 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

How close is Novotel Queenstown Lakeside to the airport?

Novotel Queenstown Lakeside is 4.9 mi (13-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on Jan 4, 2026 start from $318.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Queenstown Lakeside have an airport shuttle?

Airport shuttle services are not available at Novotel Queenstown Lakeside.

How close is Novotel Queenstown Lakeside to the beach?

This hotel is a short 2-minute walk from Queenstown Beach and 4.4 mi (14-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Novotel Queenstown Lakeside offer free breakfast?

Free breakfast isn’t provided at Novotel Queenstown Lakeside, but buffet breakfast is offered for a fee of NZD 37 for adults and NZD 19.00 for children. It's available on weekdays from 6:00 AM to 10:30 AM and weekends from 6:00 AM to 11:00 AM.

Is there a casino at Novotel Queenstown Lakeside?

No, there is no casino at this hotel, but Skycity Queenstown Casino (4-min walk) and SKYCITY Wharf Casino (6-min walk) are nearby.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at Novotel Queenstown Lakeside?

Free parking is not available at this hotel. Valet parking is available for NZD 50 per night.

Does Novotel Queenstown Lakeside have a pool?

Novotel Queenstown Lakeside does not have a pool.

Does Novotel Queenstown Lakeside have a restaurant?

Yes, there is a restaurant on site.

Does Novotel Queenstown Lakeside have a spa?

There are no spa services available at this hotel.

How close is Novotel Queenstown Lakeside to downtown Queenstown?

Novotel Queenstown Lakeside is 0.2 mi away from Queenstown.

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1005 reviews
Rating 8 - Good. 317 out of 1005 reviews
Rating 6 - Okay. 113 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

AJAY

Stayed 3 nights in Sep 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location was amazing, seemed a little run down. Overall great location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large bed, tidy room with great amenities. Close walking distance to town & lake. Would happily stay again
Stayed 3 nights in Aug 2025

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 5 nights in Aug 2025

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is expensive and was not good at all. Also, the rooms are quite small.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location easy to access the town and transport options. Right on the lake. My second time here. Still could do with and upgrade of the rooms slightly dated but clean and all you need when you’re only sleeping there between adventures.
Stayed 5 nights in Aug 2025

6/10 Okay

Eulogio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Jade

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location but limited parking. Need to book the jacuzzi, very small and limited things indoors for kids.
Stayed 3 nights in Aug 2025

10/10 Excellent

Megan

Stayed 5 nights in Aug 2025

10/10 Excellent

MING ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent hotel although the decor was bit old and dated, but very safe, clean and convenient area
Stayed 8 nights in Aug 2025

6/10 Okay

Kimberley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok, Room was nice with a nice veiw of the lake. We had to wait over an hour to check in, our check in time was 2pm but the room wasn’t ready until after 3. This was frustrating as it was pouring with rain outside and we were waiting with kids. Probably wouldn’t stay here again because of that.
Stayed 1 night in Aug 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

4/10 Poor

Laarni

Traveled with family
Disliked: Staff & service, amenities
Very close to the lakeside, cafe & restaurants. However, dated hotel with bathroom facilities need upgrade. Poor front and housekeeping services. Excellent service from the porter ‘Agustin’. Hope they can improve as location is excellent!
Stayed 3 nights in Aug 2025

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.
Stayed 5 nights in Aug 2025

4/10 Poor

David, Hamilton

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great. But the property is crazy in need of a clean up and renovation. The paints peeling off the walls, towel rails broken, noisy and just not great. A curtain shower etc. all things that are first world but at a premium price you’re paying for location and not hotel. If this hotel was anywhere else it wouldn’t be able to charge these prices so they are riding it as long as they can. Novotel group really need to take a look at the brand reputation. But all in all a great location, fairly friendly staff but really bad rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the lake and town.
Stayed 3 nights in Aug 2025

8/10 Good

Candice

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Great location but worn down.

Lovely convenient location but the property is very dated and could do with a refresh and some additional sound proofing. The beds were really comfortable and great water pressure in the showers. However every day our key cards do our room stopped working, sometimes twice a day and we had to keep going back to reception to get new ones - this was so frustrating when we were tired, or carrying shopping or it was late at night. We were never offered any remedy or compensation for the repeated inconvenience either.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness

Great location and breakfast

Stayed 7 nights in Apr 2025

10/10 Excellent

Susanne, Balwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

huong

Liked: Cleanliness, staff & service

ski holiday

first tonight we couldn't sleep due to the room above our room keeping the stampingthier, 5am in the morning they started walking around stamping their feet on the floor so we couldn't sleep. after the complained they move us to different room
Stayed 5 nights in Jul 2025

6/10 Okay

Rachelle

Stayed 4 nights in Jul 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.
Stayed 9 nights in Jul 2025

8/10 Good

CHOW KIT

Stayed 1 night in Jul 2025