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Novotel Queenstown Lakeside

4.0 star property
Family-friendly 4-star hotel with free WiFi

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

Golf
View from room
Minibar, in-room safe, desk, iron/ironing board
Private spa tub
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Gym
  • Room service

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Gardens
    ‪3 min walk‬
  • TSS Earnslaw Steamship
    ‪5 min walk‬
  • Skyline Queenstown
    ‪10 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Lakeside

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(56 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | Minibar, in-room safe, desk, iron/ironing board

Double Room, 2 Double Beds, Lakeside

8.2 out of 10
Very good
(10 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

8.4 out of 10
Very good
(21 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, View

8.4 out of 10
Very good
(17 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Hilton Queenstown Resort & Spa

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  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, 1,003 reviews
$210 nightly
The price is $241
Sep 12 - Sep 13
Total with taxes and fees
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About the neighborhood

Queenstown

Central Queenstown getaway .With a stay at this Queenstown City Centre hotel, you'll be steps from Williams Cottage and Queenstown Beach. Lake Wakatipu and Queenstown Gardens are also within half a mile (1 km).

What's nearby

  • Queenstown Mall - 2 min walk - 0.1 miles
  • Queenstown Beach - 2 min walk - 0.1 miles
  • Queenstown Gardens - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 5 min walk - 0.3 miles
  • Skyline Queenstown - 10 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Pog Mahones - ‬3 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪The Bathhouse Tapas Bar & Restaurant - ‬1 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly 4-star hotel with free WiFi
Novotel Queenstown Lakeside offers its guests a hot tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Exterior

Holiday Inn Express & Suites Queenstown by IHG

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
$135 nightly
The price is $155
Sep 18 - Sep 19
Total with taxes and fees
Holiday Inn Express & Suites Queenstown by IHG

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

How close is Novotel Queenstown Lakeside to the airport?

Novotel Queenstown Lakeside is 4.9 mi (13-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of Sep 8, 2025, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on Oct 5, 2025 start from $156.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Queenstown Lakeside have an airport shuttle?

Airport shuttle services are not available at Novotel Queenstown Lakeside.

How close is Novotel Queenstown Lakeside to the beach?

This hotel is a short 2-minute walk from Queenstown Beach and 4.4 mi (14-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Novotel Queenstown Lakeside offer free breakfast?

Free breakfast isn’t provided at Novotel Queenstown Lakeside, but buffet breakfast is offered for a fee of NZD 37 per person. It's available every day from 6 AM to 10:30 AM.

Is there a casino at Novotel Queenstown Lakeside?

No, there is no casino at this hotel, but Skycity Queenstown Casino (4-min walk) and SKYCITY Wharf Casino (6-min walk) are nearby.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at Novotel Queenstown Lakeside?

Free parking is not available at this hotel. Valet parking is available for NZD 50 per night.

Does Novotel Queenstown Lakeside have a pool?

Novotel Queenstown Lakeside does not have a pool.

Does Novotel Queenstown Lakeside have a restaurant?

Yes, there is a restaurant on site.

Does Novotel Queenstown Lakeside have a spa?

There are no spa services available at this hotel.

How close is Novotel Queenstown Lakeside to downtown Queenstown?

Novotel Queenstown Lakeside is 0.2 mi away from Queenstown.

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 112 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet is delicious! The building is located basically in the heart of Queenstown right next to the lake and everything is within walking distance. Thanks for having us.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrea

Stayed 1 night in Jun 2025

10/10 Excellent

Tianhui

Stayed 2 nights in May 2025

6/10 Okay

Evan

Liked: Cleanliness
Disliked: Amenities
Nothing special about the property aside from proximity to the city. Room was very average for 250+ a night
Stayed 2 nights in May 2025

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Queenstown great hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint scenary
Stayed 1 night in May 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean room, bed was very comfortable. Coffee machine, robes and a small balcony with views of the lake. No mini bar. Good customer service. Would stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

kristyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff have been absolutely fantastic, especially with all the minor things you don’t think off but makes your stay feel much nicer and easier to relax. From the morning staff at breakfast to the valet parking team to the house keeping. Everyone has been so polite and helpful.
Stayed 4 nights in May 2025

8/10 Good

Kay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Holiday

Fabulous location in Queenstown, close to town central and many attractions. Restaurants and bars within walking distance, plus plenty of shopping. Meals at hotel on high cost side, but plenty of choices around the area with different cuisines. Room on small side and unfortunately my stay, road works right outside my room started 7am each morning.
Stayed 3 nights in May 2025

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff on arrival was dismissive and not at all helpful especially when we were trying to find out where to park our car. Room clean close to town. We will not stay there again
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

WEN

Liked: Cleanliness
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location of this hotel!
Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room had a great view but is due for a renovation.
Stayed 3 nights in Apr 2025

6/10 Okay

jENNIFER

Liked: Staff & service
Disliked: Cleanliness
Had to ask for room service twice.
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel must stay

Beautiful hotel right downtown Queenstown with stunning lake views. Highly recommended this hotel and staff was amazing and so friendly.
Stayed 4 nights in Apr 2025

4/10 Poor

Raj

Disliked: Cleanliness
Had a Terrible experience with respect to parking and rooms were not clean till 5pm all days. So overall far below expectations experience. Will not visit this property again
Stayed 3 nights in Apr 2025

8/10 Good

May Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Sebastian

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel is ok but nothing special. Service could improved with regard to explanation of hotel amenities.
Stayed 2 nights in Apr 2025

6/10 Okay

K

Traveled with family
Stayed 1 night in Apr 2025

4/10 Poor

Maria

Stayed 4 nights in Apr 2025

10/10 Excellent

Patrick Joseph O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff very helpful, excellent location. Central to the town.
Stayed 2 nights in Apr 2025

6/10 Okay

T G A Buma

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Messed a lot of things up on a simple booking

Very average reception service. Messages were not received or acted on. Like requesting connecting rooms. Requesting late checkout. Messed up booking, told at arrival only one room booked, when there was clearly two. I would say inexperienced front desk staff.
Stayed 1 night in Apr 2025

4/10 Poor

Gemma

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was clean but very old. My door to outside kept opening in the night because it wouldn’t latch. The bathroom is very old and needs a revamp. Cobwebs and dirty windows. For $360 a night it’s not worth it.
Stayed 2 nights in Apr 2025