Tropical Deluxe Princess - All Inclusive

5.0 star property
5-star beachfront property near Arena Gorda Beach

Choose dates to view prices

Photo gallery for Tropical Deluxe Princess - All Inclusive

Indoor wedding
Property preview
Lobby
3 outdoor pools, pool umbrellas, sun loungers
Breakfast, lunch, dinner served; international cuisine, garden views

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service

Explore the area

View in a map
Playas De Bavaro, Higuey, Punta Cana, La Altagracia, 23000
  • Place, Arena Blanca Beach
    ‪1 min walk‬
  • Place, Casino Avalon Princess
    ‪20 min walk‬
  • Place, Cortecito Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

Family Room (Super Saver)

  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds

Superior (Super Saver)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Single Suite with Garden View

  • 409 sq ft
  • Sleeps 1

Double Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 2

Triple Suite with Garden View

  • 409 sq ft
  • Sleeps 3

Quadruple Suite with Garden View

  • 409 sq ft
  • Sleeps 4

Family Suite -5 guests- with Garden View

  • 409 sq ft
  • Sleeps 5

Triple Suite with Garden View

  • 409 sq ft
  • Sleeps 3

Quadruple Suite with Garden View

  • 409 sq ft
  • Sleeps 4

Family Suite -5 guests- with Garden View

  • 409 sq ft
  • Sleeps 5

Room with Garden View

  • 344 sq ft
  • Sleeps 1

Double Room with Garden View

  • 344 sq ft
  • Sleeps 2

Triple Room

  • 344 sq ft
  • Sleeps 3

Quadruple Room with Garden View

  • 344 sq ft
  • Sleeps 4

Triple Room with Garden View

  • 344 sq ft
  • Sleeps 3

Quadruple Room with Garden View

  • 344 sq ft
  • Sleeps 4

Superior Room

8.6 out of 10
Excellent
(175 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room

8.4 out of 10
Very good
(94 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds

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About the neighborhood

Punta Cana

Beachside getaway.At this Bávaro property, you'll be steps from Arena Blanca Beach and within a 15-minute walk of Cortecito Beach. Casino Avalon Princess and White Sands Golf Course are also within 2 miles (3 km).

What's nearby

  • Arena Blanca Beach - 1 min walk - 0.1 miles
  • White Sands Golf Course - 19 min walk - 1.0 mile
  • Casino Avalon Princess - 20 min walk - 1.1 miles
  • Cortecito Beach - 6 min drive - 0.8 miles
  • Bavaro Beach - 21 min drive - 6.1 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 26 min drive

Restaurants

  • ‪El Carey Buffet Restaurant - ‬8 min drive
  • ‪El gaucho - ‬8 min drive
  • ‪Kanalla Sports Bar - ‬7 min walk
  • ‪El Higüero - ‬2 min walk
  • ‪Villa Marina - ‬9 min drive

About this property

Tropical Deluxe Princess - All Inclusive

5-star beachfront property near Arena Gorda Beach
Tropical Deluxe Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Tropical Deluxe Princess - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 310 guestrooms or units
  • 3 levels
  • 5 buildings
  • Built in 2000
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Tropical Deluxe Princess - All Inclusive offers 310 accommodations with free minibar items and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Metamorphosis has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free casino shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Motor boating
  • Music library
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Waterslide
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • 50-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At the time of check-in, guests are required to show the confirmation e-mail received after booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tropical Deluxe Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 79 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Princess Tropical
Resort Tropical Princess
Tropical Beach Princess
Tropical Princess All Inclusive
Tropical Princess Beach
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach Resort All Inclusive
Tropical Princess Resort
Tropical Princess Resort All Inclusive
Hotel Tropical Princess Beach
Tropical Princess Beach Hotel Punta Cana
Tropical Princess Beach Resort And Spa
Tropical Princess Punta Cana
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Punta Cana
Tropical Princess Beach Punta Cana
Hotel Tropical Princess Beach Resort & Spa Punta Cana
Punta Cana Tropical Princess Beach Resort & Spa Hotel
Hotel Tropical Princess Beach Resort & Spa
Tropical Princess Beach Resort & Spa Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach All Inclusive
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
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Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa
Tropical Princess Inclusive

Frequently asked questions

How close is Tropical Deluxe Princess - All Inclusive to the airport?

Tropical Deluxe Princess - All Inclusive is 18.2 mi (26-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Tropical Deluxe Princess - All Inclusive?

As of Nov 15, 2025, prices found for a 1-night stay for 2 adults at Tropical Deluxe Princess - All Inclusive on Nov 17, 2025 start from $202.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tropical Deluxe Princess - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Tropical Deluxe Princess - All Inclusive.

How close is Tropical Deluxe Princess - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Tropical Deluxe Princess - All Inclusive offer free breakfast?

Tropical Deluxe Princess - All Inclusive does not offer free breakfast.

Is there a casino at Tropical Deluxe Princess - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (18-min walk) is nearby.

What time is check-in at Tropical Deluxe Princess - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Tropical Deluxe Princess - All Inclusive?

This property offers free self parking.

Does Tropical Deluxe Princess - All Inclusive have a pool?

Tropical Deluxe Princess - All Inclusive features 3 outdoor pools and a children's pool.

Does Tropical Deluxe Princess - All Inclusive have a restaurant?

Tropical Deluxe Princess - All Inclusive is home to Higuero, which features international cuisine and garden views.

Does Tropical Deluxe Princess - All Inclusive have a spa?

Pamper yourself with a day at Metamorphosis, where you can enjoy hydrotherapy, facials, and body treatments.

How close is Tropical Deluxe Princess - All Inclusive to downtown Punta Cana?

Tropical Deluxe Princess - All Inclusive is 11.2 mi away from Punta Cana.

Reviews

Tropical Deluxe Princess - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 763 out of 1680 reviews
Rating 8 - Good. 410 out of 1680 reviews
Rating 6 - Okay. 269 out of 1680 reviews
Rating 4 - Poor. 133 out of 1680 reviews
Rating 2 - Terrible. 105 out of 1680 reviews

Reviews

10/10 Excellent

Jolanta, Brooklyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th straycat Tropical Princess Deluxe & Caribe Princess Deluxe Resort and as always the service was great to us. People working there are amaizing and this is the main reason webare always going back. Its a home away from home for us. We see the difference once the "local people" are coming to the resort on the weekend... its the only downside..their behavior.. they will let you feel that you are not important ad them. This year the beach condition was horrible HORRIBLE never seen anything like this in my life but its the nature its the ocean.. tons of seaweed.. hotel crew was working so hard to clean it but it was so much that they were simply not able to clean it. All the Resorts around had the same situation, the whole Punta Cana looked the same from the beach side. We go back to this place because the staff is amazing, the resort and the surroundings are beautiful. We cannot wait to go back next year !
Stayed 12 nights in Aug 2025

8/10 Good

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall good. In August 2025, I noticed it was decently full but not overcrowded. It should be noted that there is a record amount of seaweed in that area, so the beach was disappointing. The seaweed was so bad that no one was cleaning it off, besides a tractor barely making progress at the princess hotel down the beach. I’d recommend checking the condition of the beach before booking.
Stayed 3 nights in Aug 2025

6/10 Okay

Janiene

Disliked: Property conditions & facilities
The gardens/landscaping were well kept and beautiful, however, there were several areas with broken/cracked tiles in the common walkways and by the pools. My family enjoyed the wildlife and walking through the mangroves on our way to and from the lobby area! The room was comfortable with 2 separate sleeping areas including bunk beds and a king bed and 2 bathrooms. Housekeeping did a great job making sure the room was clean, however we had consistent issues getting clean towels and face cloths. The buffet seating is all open air/outdoors and there are a lot of birds that fly around the tables, often leaving behind droppings on the seats and even tables/placemats. We were always very cautious to check and make sure the table and seats were clean of bird poop before sitting. The buffet food was average at best, and the 4 a la cart restaurants we managed to get reservations for were good not great. This is not the resort for you if you're looking for exceptional fine dining, but we always found something to eat, even our picky 12 year old. We did thoroughly enjoy the coffee shop and ice cream shop. The staff was always so welcoming, the pastry selections were delicious, and the coffee drinks were amazing! Overall, we had a relaxing week away and feel it was on point as to what we paid to stay there.
Stayed 7 nights in Aug 2025

4/10 Poor

Luis Emilio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La comida no era de buena calidad, y las opciones de alimento eran limitadas. El servicio de los empleados del hotel fue pobre, salvo algunas excepciones como es el caso del restaurante dominicano. En general, no repetiría en dicho hotel. The food was not of good quality, and the meal options were limited. The service provided by the hotel staff was poor, with a few exceptions such as the Dominican restaurant. Overall, I would not return to this hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Saskia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The staffs were very friendly and I just wish the checking process to be more faster 😊
Stayed 3 nights in Aug 2025

6/10 Okay

Eun Jin

Liked: Cleanliness
Disliked: Staff & service
Dinner restaurants was poor services. The first reason is the staffs got the orders wrong and not served food that we ordered because the staffs in the spoke and understood English so poor. The second reason is we waited the ordered main dishes for about one hour after appetizers.
Stayed 4 nights in Aug 2025

4/10 Poor

Stacey

Traveled with family and small children
Disliked: Staff & service, amenities
We really really wanted to love this stay and the hotel itself has SO much potential, unfortunately fell short and would not recommend. Sharing our honest review: Pros - Family room w bunk beds and 2 bathrooms were wonderful, most staff appear to be trying and working hard. The wildlife was all over and one of the best parts of the trip. Ice cream shop good but needs to open before 4 pm. Coffee shop was ok. Cons - Drinks were awful. We were there all week and never did find anywhere w a good beverage. Understanding its summer/tropics, breakfast/lunch buffet is not air conditioned and food quality was poor. Wash cloths are non existent had them 1/7 days. Pools were not the cleanest, many staff members rude in general, appears they may be short staffed or over worked. Last day there air stopped working and within 2 hours our room floors, doors, mirrors were dripping wet with condensation and took the rest of the night to dry, unfortunately leading to all of our clothing smelling terribly. Be prepared to eat a lot of rice/bread to fill up, restaurants were slightly below average quality. Mini bar temp was warmer than the room all week. Coming from the US, we were definitely the minority at this resort only running into 3 other US families all week all of which felt the same.
Stayed 7 nights in Aug 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Most of staff do not speak english the resort seams to cater to spanish customer's many activities listed for kids were canceled the day of activities.overall the resort is a solid 5
Stayed 5 nights in Aug 2025

2/10 Terrible

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Property was beautiful. I didn't like the food, the people that work in the food department wasn't friendly, they always had a poker face. Didn't even great you, as well as the front desk staff. I believe it's very important to be friendly and greet people and be pleasant. I wouldn't go back and I don't recommend this place....My personal opinion
Stayed 4 nights in Jul 2025

10/10 Excellent

Robby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2025

10/10 Excellent

Teresita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good food, nice and clean
Stayed 8 nights in Aug 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for all types of groups (family, couple, friends). Big, but easy to walk or shuttle around. Would come back.
Stayed 11 nights in Jul 2025

10/10 Excellent

Michael, Cherry Hill

Stayed 7 nights in Jul 2025

6/10 Okay

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Not what I was expecting
Stayed 7 nights in Jun 2025

4/10 Poor

V'Laun

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Tropical princess is my least favorite trip I have taken. Checked in and was taken to a service desk where we were told we would meet for breakfast to be given a tour of the resort. He asked for my number and said if I need anything to text/call him. The next morning he called and texted several times as we missed breakfast sleeping in. He found us and takes us to do a time share presentation that we eventually opt out of. I texted him after asking for a few things such as towels, a blanket as they gave us 2 blanket but I had 5 beds in our room(we traveled with our 11 month old infant) I received nothing from him. Towels are VERY hard to get. I had to speak to 2 housekeepers and the manager to get bath towels for our room after they didn’t clean our room or leave us any fresh towels. The food is beyond horrible. We rented a car and left the resort to eat dinner for 2 out of our 3 nights. The arcade and bowling alley is not included in the all inclusive. The shows were okay but my children did not sit to watch them. The best thing on the resort was the ice cream.
Stayed 3 nights in Aug 2025

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and you always saw the staff cleaning and making sure everything was in place. The bad thing was every where you turned there was someone staff and guest staff working for the hotel looking to scam you out of money. Everyone looking to sell you something, I'm not only talking about on the beach. The hotel let in 6 different vendors that blocks every pathway (Beach, restaurants, bars, pools and even your room) to sell like trinkets and they was hound you down every time you walked by. Then they'll call you names and talk about you because you didn't buy anything. Even the hotel themselves will try to scam you with a hotel membership.
Stayed 4 nights in Aug 2025

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was beautiful, the beach was a disappointment a lot of sargassum they didn't clean it up. the servers were great, very kind and helpful very welcoming.the Italian restaurant la tagahlita was very good food as well as fogo the Brazilian restaurant, and the tao the Japanese restaurant as well but you need to do reservations ahead of time. but unfortunately they don't have great communication with other services. I requested laundry service and the amount wasn't disclosed clearly on what currency it was charged and they took over 3 days to give the amount do and it was on dollars which my bill came very extremely high.
Stayed 7 nights in Aug 2025

2/10 Terrible

Samel

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad maintenance, bad food. Very unprofessional staff, at the buffet one can't even get water. Staff hustling to sell upgrades and other stuff in the hotel. Food is terrible, can't get decent food anywhere in this hotel ( specially snack bars). The only good thing about this hotel is Deyanira the housekeeper, super nice and lovely with the kids. I trusted the Expedia ratings to come here, very big mistake.
Stayed 7 nights in Aug 2025

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

4/10 Poor

Sissel skogstad

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining areas are very limited in what they serve. It was the same food every day of the week and quality of the food was poor. The only specialty restaurant that was worth dining in was the Dominican one. Bar staff was rude. Bypassing anyone not speaking spanish. Drink options were few for an all inclusive resort. They definitely need service training.
Stayed 6 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
I will not come back, phone wasn't working,I couldn't contact customer service from my room, TV with out remote, I requested they bring one and didn't work .to reserve on the restaurants everything was full no availability the first day or the second day , I have to talk to customer service to at least has one day diner reservation on the restaurant,just some workers make you feel welcome.
Stayed 2 nights in Aug 2025

8/10 Good

Zuzana

Liked: Staff & service
Stayed 7 nights in Jul 2025

10/10 Excellent

Santa Margarita

Stayed 2 nights in Jul 2025

8/10 Good

Evelyn, Bronx

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Had a great time at the resort. Pros: Great entertainment. Entertainers at the pool and theater deserve a raise. They're great. Clean facility. Friendly staff. Buffet food and drinks were good. Concierge and front desk are very attentive. Transportation with luggage when you leave is fast and efficient. When arriving all your luggage is taken care of and handled. Cons: Repairs need to be done in certain areas of the resort including the pool floor. Scraped my toe twice. Gym equipment should be maintained. Italian restaurant food was not good. Room service delivered the wrong food. Waiter around 11:30pm in the sports bar is not good. He's not attentive at all. Also resort should have more English speaking staff to assist non-speaking English staff. Beef in buffet and FOGO gave me bad diarrhea. Other than that I had a great time. But there are some improvements which can make the resort even better.
Stayed 6 nights in Jul 2025