Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

All inclusive
Pet friendly
Breakfast included

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Place, Cabeza de Toro Beach
‪12 min walk‬
Place, Catalonia Caribe Golf Club
‪19 min walk‬
Place, Bavaro Beach
‪21 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪20 min drive‬

Room options

Luxury Room, Garden View

Excellent

538 sq ft
Sleeps 1
2 Double Beds

Luxury Room, Garden View

Excellent

538 sq ft
Sleeps 2
2 Double Beds

Luxury Room, Garden View

Very good

538 sq ft
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Wonderful

538 sq ft
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Wonderful

538 sq ft
Sleeps 4
2 Double Beds

Luxury Room, Garden View

538 sq ft
Sleeps 3
2 Double Beds

Luxury Room, Pool Access

Exceptional

538 sq ft
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

Excellent

538 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Very good

538 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Good

538 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Good

538 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Very good

538 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

980 sq ft
Sea view
Sleeps 1
2 King Beds

Superior Room, Jetted Tub, Sea View

Wonderful

980 sq ft
Sea view
Sleeps 2
2 King Beds

Superior Room, Jetted Tub, Sea View

Very good

980 sq ft
Sea view
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Exceptional

980 sq ft
Sea view
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Exceptional

980 sq ft
Sea view
Sleeps 4
2 King Beds

Superior Room, Jetted Tub, Sea View

980 sq ft
Sea view
Sleeps 3
2 King Beds

Room Luxury with Garden View

527 sq ft
Sleeps 1

Double Room Luxury with Garden View

527 sq ft
Sleeps 2

Triple Room Luxury with Garden View

527 sq ft
Sleeps 3

Quadruple Room Luxury with Garden View

527 sq ft
Sleeps 4

Triple Room Luxury with Garden View

527 sq ft
Sleeps 3

Quadruple Room Luxury with Garden View

527 sq ft
Sleeps 4

Room Luxury

527 sq ft
Sleeps 1

Double Room Luxury With private pool

527 sq ft
Sleeps 2

Triple Room Luxury with Pool View

527 sq ft
Sleeps 3

Quadruple Room Luxury with Pool View

527 sq ft
Sleeps 4

Triple Room Luxury

527 sq ft
Sleeps 3

Quadruple Room Luxury With private pool

527 sq ft
Sleeps 4

Triple Suite Master with Pool View

1054 sq ft
Sleeps 3

Double Suite Master with Pool View

1054 sq ft
Sleeps 2

Family Suite -5 guests- Master with Pool View

1054 sq ft
Sleeps 5

Quadruple Suite Master with Pool View

1054 sq ft
Sleeps 4

Family Suite -5 guests- Master with Pool View

1054 sq ft
Sleeps 5

Luxury Suite

Exceptional

1055 sq ft
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Wonderful

1055 sq ft
1 bedroom
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Excellent

1055 sq ft
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Excellent

1055 sq ft
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Exceptional

1055 sq ft
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Good

1055 sq ft
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Premium Suite

Very good

840 sq ft
1 bedroom
Ocean view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Suite Luxury

1054 sq ft
Sleeps 6

About the neighborhood

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Carol Downtown Mall and Downtown Punta Cana are also within 6 miles (10 km).

What's nearby

Cabeza de Toro Beach - 12 min walk - 0.7 miles
Catalonia Caribe Golf Club - 19 min walk - 1.0 mile
Coco Bongo Punta Cana - 10 min drive - 5.0 miles
Downtown Punta Cana - 10 min drive - 5.2 miles
Bavaro Beach - 21 min drive - 9.3 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

‪The Cut - ‬12 min walk
‪The Win - ‬1 min walk
‪Windows Restaurant - ‬4 min drive
‪Restaurante Brasileiro Punta Cana - ‬19 min walk
‪Thalassa Restaurant - ‬6 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

603 guestrooms or units

3 levels

8 buildings

2 bars by the pool

2 swim-up bars

Built in 2020

Buffet breakfast (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Bar or lounge

Dining venue

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
All inclusive
Spa
Pet friendly

$234 nightly

Oct 20 - Oct 21

Total with taxes and fees

Property amenities

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Free water park access
In-room crib
Laundry facilities
Lifeguards on site
Playground
Waterslide

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
A bar/lounge
A restaurant
Couples/private dining

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free water park
Full-service spa
Games
Gym
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

Room amenities

Entertainment

65-inch flat-screen TV with cable channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: DOP 6000 per pet, per night
Only dogs are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 8:00 AM to 6:30 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on Oct 19, 2025 start from $196.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property offers free self parking.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a spa?

This property has a spa, which features aromatherapy, facials, and body treatments.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Luz Evelyn

Traveled with family

Aug 12, 2025

Disliked: Cleanliness, amenities

Very disappointing booking an all-inclusive resort online to then be told at the venue that you didn’t and be placed in a family resort. The old bait and switch trick. Never going back to D.R.

Stayed 3 nights in Aug 2025

2/10 Terrible

glenda

Traveled with family

Aug 10, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is horrible. Food is old & stale. The Buffett is the worst of all. The only staff member that was sweet & welcoming was the hostess and on guy I believe his name was Carlos. Everyone else seemed like they didn’t want to be bothered. The only good thing out of the buffet was the black coffee. I passed on the milk since everything at this place is room temperature I wanted to avoid the possibility of the milk being spoiled. This is your only option for breakfast. Unripe & far from edible fruit covered in flies. Nothing looked appetizing. The food truck wasn’t too bad but the guy looked so miserable we didn’t even want to go back and deal with him. The chopsticks at the Japanese restaurant were covered in fuzzy green & black mold. The bartenders at the bar weren’t friendly either. The linens wow I’ve never seen such disgusting towels. Hard, stiff and ready for the trash. I had to pat myself dry so i wouldn’t ripe my skin. That’s how hard they were. No wash clothes either. Same for the robes in the room they were nasty & hard . Who wants to wrap themselves up in that? The rooms weren’t great either. One of our pillows had mildew. The floor behind the bathroom door was dirty there were pieces of paper, sand and little random pieces of plastic. Refrigerators don’t keep drinks cold either. For our entire stay of 5 nights the elevator in our building was also out for 3 days. Pool bars are also falling apart. I could go on all day about this horrendous place

Stayed 5 nights in Aug 2025

6/10 Okay

Alida

Traveled with family

Aug 1, 2025

Disliked: Cleanliness, property conditions & facilities

The bath towels were very dingy. They were not white and they were very hard limited bath towels, one towel per day per person. The pool inside the floor was cracking or cracked the adult pool the floor outside the pool was lifting cracked. I tripped a couple times. Will not go back there will not recommend.

Stayed 7 nights in Jul 2025

8/10 Good

Jaspreet Singh

Traveled with family and small children

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Most of their staff speak spanish. I used translator on my phone. Food was good. Beach in this resort area was not clean because of seaweed they were using man power to clean it . But overall experience was good. Had a lot of activities and we went for boogie ride and got that package from inside the resort. It was amazing experience. Their bus picked up us from resort n dropped off to the resort.

Stayed 7 nights in Jul 2025

10/10 Excellent

Rupinder, Levittown

Jul 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had good time at the resort. Pool was very nice. Kids had blast. Food was ok, same buffet every day. Italian and Hibachi restaurant were very nice. Each and every waitress were very professional. Beach had lots of sea beads. Saona island was very nice. Worth visiting Punta Cana.

Stayed 7 nights in Jul 2025

6/10 Okay

Midgalia

Traveled with family and small children, Traveled with group, Traveled with family

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities

This resort smelled like sewage randomly through the day . The buffet food was not good . They stole 3 items from my friends room & after the investigation they said the cleaning lady said she didn’t do it & left it at that . The pool areas are very nice & their staff was AMAZING ! All the workers in the buffet & bars were so nice . The only part me & my family LOVED was the entertainers , Stephanie, Chocolate, Coca-Cola , Maria made our vacation fun & kept us busy all day everyday . Domingo , Ariel, Wilson were the Best Bartenders so helpful so nice and my kids loved them !! Ohhh & let me not forget Fransisco the server & Picu the Chef in the steakhouse & the Chef Jose in the Habachi spot we had their food & it was the ONLY food we LOVED ! The staff is holding that resort together cause the food needs improvement! I was looking forward to amazing Dominican food . The beach was full of seaweed looked horrible just not worth the money we spent we booked for 10 people on 4 reservations

Stephani was amazing & chocolate and every single of the entertainers & the 2 DJs were so nice

Stayed 6 nights in Jul 2025

6/10 Okay

Jonathan Anthony

Traveled with partner

Jul 18, 2025

Disliked: Cleanliness, amenities

Housekeeping only cleaned our room on the first and second day then never again during our 5 day stay. Restaurants with dinner time reservations are ridiculous and not flexible. Property is beautiful, but consistency is off.

Stayed 4 nights in Jul 2025

6/10 Okay

Daynelyns

Traveled with family

Jul 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Well! Honestly speaking I recently stayed at the hotel and unfortunately, my experience did not meet expectations. While the location was convenient and the facilities were decent, the service left a lot to be desired. From the moment I arrived, the staff seemed disinterested and unhelpful. Check-in was slow. During my stay, I encountered several issues. I expected better communication, attention, and overall customer service, especially considering the price. Overall, I left feeling disappointed. This hotel has potential, but there needs to be serious improvement in staff training and guest care. I hope management takes these concerns seriously, as the current experience does not reflect the standards one would expect. About restaurant reservations is terrible.

Stayed 1 night in Jul 2025

6/10 Okay

George Harry Quintos

Jul 17, 2025

Stayed 4 nights in Jul 2025

6/10 Okay

Christopher, Jamaica

Traveled with family

Jul 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff is amazing but the property smelled like a septic tank. The food was horrible except the hibachi restaurant. The air conditioningwas bot working in any of the facilities, only the rooms. If they can fix the smell the AC and the food it would be a great resort.

Stayed 6 nights in Jul 2025

10/10 Excellent

Idarys

Traveled with group, Traveled with family

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good service I love the property very nice costume service

Stayed 7 nights in Jul 2025

4/10 Poor

Montoya, Lexington

Jul 17, 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

Melissa

Traveled with partner

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo increíble , solo que no hay tanta variedad de comida

Stayed 4 nights in Jul 2025

10/10 Excellent

Christopher, Perth Amboy

Jul 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jul 2025

8/10 Good

Johnny Ivan Carrion

Traveled with partner

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didn’t like soliciting to sell time share type of apartment when you wanted to have a vacation. It was like a pray followed by predator. Also, There was a sewer smell around or in the property. I like Food, swimming pool, gym, and decoration was nice for event or evening. This detail was welcoming pleasant.

Stayed 7 nights in Jun 2025

8/10 Good

Lavinia

Traveled with family

Jul 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The food was good. The people were nice/helpful. There was a terrible smell whenever they were watering the grass…terrible smell. Otherwise, it was nice.

Stayed 9 nights in Jul 2025

6/10 Okay

Miodrag

Jul 17, 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

Jonathan Allen

Traveled with partner

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were a group of 8 people and had a great stay. The hotel was beautiful and the staff were friendly. They also had a variety of food to choose from and the restaurants were also good.

Stayed 6 nights in Jun 2025

10/10 Excellent

Rade Ray

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice people and nice service.

Stayed 7 nights in Jun 2025

6/10 Okay

Yenny

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Jul 16, 2025

Disliked: Cleanliness

Some of the staff were very friendly but some of them very dry and ignored you. I was there to celebrate my birthday and I was very disappointed

Stayed 5 nights in Jul 2025

8/10 Good

Suilma

Jul 16, 2025

Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Traveled with group, Traveled with family

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Pros: Buffet: food is properly seasoned, crepes, pizza, omelets, fresh pasta, carving station, almond cookies. Al la cart: steakhouse, Italian. House keeping, mini fridge guy, beach, main bar drinks. Cons: Buffet: everything not listed above. Food that sits around and flies. Luke warm soup. Food is never hot except the fresh pizza. Also the ground beef has a strange texture and color. Al la carte: had a rude server at the Japanese restaurant. Their restaurant reservation service app sucks. Most things are unavailable yet when you are actually in the restaurant it's maybe 25 percent full every seating. Seaweed was horrible this year (strong sewage smell). Usually see around three truckloads being removed but it doesn't help. Check in was show bc of the computers. Employees at the counter have zero enthusiasm. Loud late night noise every night from the sports bar. Late night entertainment is really bad. Everything is lip synced including what the mc is saying. Magic show is just prop magic. Pool tables are not free to use. Towels are not bleach white, see through bathroom shower window (this is a family resort. Why?) Overall: it's a great value compared to past all inclusives. No resort is perfect but this place has so much potential. If you look at the complaints they are focus on the same issues. It won't cost much to fill in that bathroom window, turn up the heat on soup, close the sports bar earlier (noise), hire more front end staff with personalities.

Stayed 14 nights in Jul 2025

8/10 Good

Catherine

Traveled with partner

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property with great scenery. Excellent pools and pool bars. The rooms were nice, tvs don't come with apps, so be prepared. Check-in on a Friday was very slow, and getting to our room was slow as well. Food and drinks were really nice, no issues. Expect a wait if you go to one of the restaurants. Our favourite was the steak restaurant.

Stayed 5 nights in Jul 2025

6/10 Okay

Jackye

Traveled with family and small children

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We stayed for 6 days with our kids and had a great overall experience! Reception: 9/10 Great service at both arrival and departure – the staff was professional and welcoming. The Stay: 8/10 We really enjoyed the pools, the drinks, and the beach food. Everything was well-maintained and kid-friendly. The only drawback was a strong outdoor smell in some areas. Services (Beverages, Food, Snacks): 9/10 The buffet food was very varied and delicious. There were plenty of options for both adults and kids. Snacks and drinks were always available and of good quality. Hotel Room: 3/10 The main issue was a strong drainage smell coming from the bathroom. We tried using deodorizer, but it didn’t help much. That really affected our comfort. Even with the room issue, we had a wonderful time and would absolutely recommend this place. We’re looking forward to coming back!

Stayed 6 nights in Jul 2025

8/10 Good

JACQUELINE

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2025

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Superior Room, Jetted Tub, Sea View

View all photos for Room Luxury with Garden View

Room Luxury with Garden View

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Double Room Luxury with Garden View

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Triple Room Luxury with Garden View

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Quadruple Room Luxury with Garden View

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Triple Room Luxury with Garden View

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Quadruple Room Luxury with Garden View

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Room Luxury

View all photos for Double Room Luxury With private pool

Double Room Luxury With private pool

View all photos for Triple Room Luxury with Pool View

Triple Room Luxury with Pool View

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Quadruple Room Luxury with Pool View

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Triple Room Luxury

View all photos for Quadruple Room Luxury With private pool

Quadruple Room Luxury With private pool

View all photos for Triple Suite Master with Pool View

Triple Suite Master with Pool View

View all photos for Double Suite Master with Pool View

Double Suite Master with Pool View

View all photos for Family Suite -5 guests- Master with Pool View

Family Suite -5 guests- Master with Pool View

View all photos for Quadruple Suite Master with Pool View

Quadruple Suite Master with Pool View

View all photos for Family Suite -5 guests- Master with Pool View

Family Suite -5 guests- Master with Pool View

View all photos for Luxury Suite

Luxury Suite

View all photos for Luxury Suite