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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
5-star beachfront property near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 outdoor pools, pool umbrellas, sun loungers
Sauna, hot tub, steam room, body treatments, aromatherapy
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, beach near Uvero Alto
    ‪10 min walk‬
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪12 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.0 out of 10
Very good
(86 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.4 out of 10
Very good
(49 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(22 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(40 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds
  • Free WiFi

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium with Pool View

  • 764 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Quadruple Suite with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite with Pool View

  • 602 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior with Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Superior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior with Garden View

  • Garden view
  • 721 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite Super with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super with Pool View

  • 721 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Room Superior with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior with Pool View

  • 602 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(182 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.0 out of 10
Very good
(71 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Suite with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Garden View

  • Garden view
  • 764 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite with Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Ocean View

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Family Suite -6 guests- with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 guests- with Sea View

  • Sea view
  • 2292 sq ft
  • Sleeps 6
  • Free WiFi

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • Sea view
  • 516 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Punta Cana

On the beach.With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Arena Gorda Beach and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.6 miles
  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 12 min drive - 6.0 miles
  • Bavaro Beach - 41 min drive - 20.0 miles
  • Punta Cana Beach - 47 min drive - 32.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Showtime Bar - ‬6 min walk
  • ‪Wink - ‬17 min walk
  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5-star beachfront property near Sirenis Aquagames Water Park
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the airport?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 25.3 mi (40-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Jun 8, 2026 start from $400, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have an airport shuttle?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per person, one way.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free breakfast?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there is no casino at this property, but Casino Avalon Princess (21-min drive) is nearby.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property offers free self parking and valet parking.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools and a children's pool.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant?

There are 9 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and al fresco dining.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a spa?

This property has a spa, which features sports massages, facials, and body treatments.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to downtown Punta Cana?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 21.6 mi away from Punta Cana.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 806 out of 2204 reviews
Rating 8 - Good. 464 out of 2204 reviews
Rating 6 - Okay. 374 out of 2204 reviews
Rating 4 - Poor. 241 out of 2204 reviews
Rating 2 - Terrible. 319 out of 2204 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Steven

Stayed 6 nights in Mar 2026

4/10 Poor

Steven

Traveled with family and small children
Liked: Staff & service
We planned a family vacation with our children and grandchildren. We booked the swank wraparound swim up suite for all 3 rooms we reserved. Do to “maintanence’ issues/overbooking we were placed on the 3rd floor of a lower priced room. That didnt work out very well with 5 grandkids ages 6 and under. After paying in full, in advance, we were expecting to get he quality room we paid for.
Stayed 6 nights in Mar 2026

6/10 Okay

Harry, livingston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food options, drinks Shows and nightly entertainment could have been better
Stayed 6 nights in Dec 2025

10/10 Excellent

Sonia

Stayed 1 night in Feb 2026

6/10 Okay

Cara

Stayed 5 nights in Feb 2026

6/10 Okay

Yanhui

Disliked: Cleanliness
The food quality is not very good, and there are some hygiene concerns. In addition, the bedsheets in the room were not clean.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael Eric

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice for a Dominican vacation. With kid(s). I'm a single dad and just spent six nights with my seven year old. We had an excellent time. The staff were friendly, lots of food, and stocked mini fridge every day. I loved the Canita Lagers. My seven year old could t decide which he liked more, the beach or the lazy river. We divided our time between both, with stops for ice cream at The Sweetery, every day. Great vacation.
Stayed 6 nights in Jan 2026

10/10 Excellent

J-dean Te-anna

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 5 nights in Feb 2026

2/10 Terrible

Felix

Stayed 2 nights in Feb 2026

10/10 Excellent

Martha Cecilia Gil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are speechless. Everything was incredible from the moment we arrived. The customer service team, entertainers, restaurant staff, pool service, cleaning staff, and everyone at the resort in general were excellent. Thank you so much, because nothing compares to the bad reviews people give. I must say that our entire stay and experience at the resort was wonderful. It exceeded our expectations.
Stayed 3 nights in Feb 2026

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean, the resort was well maintained, staff were very friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Water park staff were amazing and the bartender in the square. I wasn’t feeling well that week and he always left his line of people and hand delivered me a mai tai.
Stayed 6 nights in Nov 2025

10/10 Excellent

Muriel

Stayed 7 nights in Jan 2026

8/10 Good

Adriana

Staff was very helpful and nice
Stayed 3 nights in Jan 2026

8/10 Good

Vead

Traveled with family
Liked: Cleanliness, amenities
Front Desk Staff, except for Angelica were terrible! 45mins to check in and same to check out. Slow, Annoyed, Hate their job facial expressions, etc I waited 20mins when no one else was at the front desk to exchange money, and they still never assisted. I ended up having to ask the bellman. The front desk staff and their process needs to be improved drastically! It's a disgrace to have people's first impression be something underwhelming and frustrating!
Swim Out Room Upgrade was worth every cent
Stayed 5 nights in Jan 2026

6/10 Okay

Jhoan Camilo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
We had a bad experience ath the check in with Yordanys, not a kind guy, he did not give us amy information about the resrt at all. We waited about 30 minutes to be pickup from our room to be transported to the lobby, and then at the lobby we spent about 45 minutes to be served due to the bad organization, they did not enforces the lines for check in and check out and people just cut in wherever they wanted. Wilson, the guy with the cart that transports people from the beach to Nick Place, was very kind. And a security guy on the buldimg #2 that I don't remenber his name was very kind and gave us all the information abput the resort, and some bartenders like Juan, Miguel, Johan, Jose, Luis were friendly too.
Stayed 7 nights in Jan 2026

6/10 Okay

PAOLA

Quality of service can be improved we didn’t even have someone come for housekeeping
Stayed 3 nights in Jan 2026

10/10 Excellent

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
Great for families
Stayed 7 nights in Jan 2026

6/10 Okay

Yessica

Stayed 2 nights in Nov 2025

6/10 Okay

Payam Piran

Stayed 6 nights in Jan 2026

10/10 Excellent

abel

Stayed 2 nights in Jan 2026

4/10 Poor

Kailey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
The resort offered enjoyable amenities such as the beach, infinity pool, and outdoor family spaces. The kids slime smoothie was a hit! Dining options in the evenings were tasteful and had quality food options, though they lacked Nickelodeon-themed elements, which disappointed my kids. Although one restaurant was Garfield-themed, there were no character interactions for this character, making the theme feel incomplete. Paid upgrades like the pajama breakfast and Ninja Turtles pizza dinner were not worth the cost. The initial room assignment had major issues, including broken air conditioning, cockroaches, and maintenance problems such as a leaking shower. After multiple unresolved service requests, a room change was granted. The second room was more acceptable, with only minor issues. A significant concern throughout the stay was the language barrier. Many staff members did not speak conversational English, making communication difficult at check-in, concierge services, kids club, and housekeeping. Spanish-speaking guests appeared to receive more seamless service, while English-speaking guests often had to wait for a single staff member who could assist them. Overall, the resort did not meet expectations. The nightly entertainment was underwhelming, and the price did not align with the value or quality of the experience. Due to these issues, I cannot recommend this resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Yasmin

Traveled with family and small children, Traveled with family
Stayed 1 night in Jan 2026

8/10 Good

Cory

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The waterpark and food was fantastic. The rooms weren’t great. Lumpy pillows and no control over the thermostat so we were either too cold or too warm. The resort was really tailored to kids and they had an awesome time.
Stayed 7 nights in Jan 2026

8/10 Good

Katrina

Stayed 5 nights in Jan 2026