4/10 Poor
Lee
Apr 28, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel.... poor service
Really modern and clean hotel in a great location. Room was big with lovely comfortable bed and great bathroom.
Breakfast was basic and in a basement room which wasn't so nice. But the food was good enough to fill me up.
The downside was the reception staff, two of whom I dealt with and both not very friendly or helpful. On check in very little information was given. I asked if there was a pool the response was just "yes" with no details given as to where it was etc.
When checking out I was asked if I had used any of the coffee pads. I asked why and was told that there was a charge. I advised that I had used one and believed them to be included given that they were in the room with no note advising they would be charged for or details given on check in that it was the case. If I'd have known that then I'd have used the kettle and the coffee I had! After refusing to pay I was eventually given a lower price and to resolve things I reluctantly paid. I left my bag in the room behind reception and went into the town. On return I asked for my bag but was told not until the cost of the extra coffee pods were paid for as the cleaner had reported three had been used. I completely refuted this claim knowing I'd only used one. I said I need my bag and was refused until I said I need my tablets and took it upon myself to walk into the room myself and get it. Plenty of back and forth then happened until I said I'm not paying and left.
Be aware of the pod charge! They should put a sign up!
Lee
Stayed 1 night in Mar 2025
