4/10 Poor
Frances
Dec 19, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a beautiful location but let down by poor management.
We arrived three days ago and I noticed that the pool looked dirty. On the second day of our stay we got up early to go swimming. We were met by these barriers, apparently the pump is broken. We were initially told that it would be fixed that day but later found out that this isn't true. It actually won't be fixed until after we leave.
We asked to speak to the management but we're still waiting for this to happen (2 days and counting). We wanted to request a courtesy boat trip to leave the island as the pool is closed and the small childs pool is full, the beach is small and very busy. With the pool closed there's nothing else to do so we wanted to get off the island instead. It's a very expensive resort considering the pool is out of action, we didn't think this was much to ask. They send out front of house staff who don't have autonomy to deal with issues. I had no choice but to follow up with Hotels.com who called the hotel. Hotel lied and said the pool was open, the pool wasn't open.
The staff on the ground are lovely but the management are non existent. It's clear that the priority here is the events and large conferences taking place every day. Common areas are left dirty and untidy after these events with balloons and waste in the water. Management don't care about the regular holidaymakers. Great potential let down by mismanagement.
:(
Frances
Stayed 5 nights in Dec 2025
