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El Patio Hotel

3.0 star property
3-star hotel near Quinta Avenida

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Photo gallery for El Patio Hotel

Beach nearby, white sand, beach cabanas
Property amenity
Interior
Exterior detail
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 26 Nte, Mza 59, Lt. 03, No. 320, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

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About the neighborhood

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Mamitas Beach. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.4 miles
  • Xcaret Eco Theme Park - 13 min drive - 6.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪La Vaca Gaucha - ‬1 min walk

About this property

El Patio Hotel

3-star hotel near Quinta Avenida
As a guest of El Patio Hotel, you'll find tour/ticket assistance, express check-out, and a communal living room. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property.

This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 4 levels
  • Built in 1999
  • Cabanas on the beach (surcharge)
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
El Patio Hotel offers 18 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and bidets. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is provided daily.

Languages

English, Spanish

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Jul 22 - Jul 23
Total includes taxes and fees
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Property amenities

Family friendly

  • Access to nearby outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (USD 120 per day)
  • Street parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: USD 5.70 for adults and USD 5.70 for children

Things to do

  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets and service animals are not allowed at El Patio Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 5.7 for adults and USD 5.7 for children
  • Nearby parking fee: USD 120 per day (33 ft away; open 10:00 AM to 10:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, mobile payments, and PayPal. Heating is not provided. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at El Patio Hotel.

Property is also known as

Condohotel El Patio
Condohotel Patio
Condohotel Patio Condo
Condohotel Patio Condo El
CondoHotel El Patio Riviera Maya/Playa Del Carmen, Mexico
El Patio Apartments Apartment Playa del Carmen
El Patio Apartments Playa del Carmen
El Patio Hotel Playa del Carmen
El Patio Playa del Carmen
El Patio Hotel

Frequently asked questions

How close is El Patio Hotel to the airport?

El Patio Hotel is 21.5 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does El Patio Hotel have an airport shuttle?

Airport shuttle services are not available at El Patio Hotel.

How close is El Patio Hotel to the beach?

This hotel is a short 5-minute walk from Mamitas Beach and 5-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does El Patio Hotel offer free breakfast?

Free breakfast isn’t provided at El Patio Hotel, but continental breakfast is offered for a fee of USD 5.7 for adults and USD 5.7 for children. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at El Patio Hotel?

No, there is no casino at this hotel, but Riviera Gran Casino (12-min walk) is nearby.

What time is check-in at El Patio Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. A fee applies for early check-in.

Is there free parking at El Patio Hotel?

Free parking is not available at this hotel.

Does El Patio Hotel have a pool?

El Patio Hotel features outdoor pool access.

Does El Patio Hotel have a spa?

There are no spa services available at this hotel.

How close is El Patio Hotel to downtown Playa del Carmen?

El Patio Hotel is 0.3 mi away from Playa del Carmen.

El Patio Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 67 out of 196 reviews
Rating 8 - Good. 65 out of 196 reviews
Rating 6 - Okay. 35 out of 196 reviews
Rating 4 - Poor. 14 out of 196 reviews
Rating 2 - Terrible. 15 out of 196 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Convenient and clean. Bathroom did not match the pictures.
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
On checkin we found a somewhat accommodating reception by the manager who ended up moving us to the building next door. At the time I was impressed as the building next door was much nicer than the Alma and Mar building. From there it kind of went downhill. They only provide one key and they have almost no reception presence. We ended up getting locked out of the hotel late at night when I had to leave the key with my son in the room. I called the building. Their response was “wait until another guest comes and then sneak in the door behind them.” After 40 minutes I ended up having to do just that. Second issue: There was NO internet in the room and not only did my daily reminders of that fact to hotel staff go unanswered, the manager actually started yelling at me on the third day of my request. I know. First world problems right? lol anyway. I pushed my flight back a day but I decided it was more pleasant to pay more money at another hotel AND repack AND move hotels AND unpack again rather than extend my stay for a single night. that pretty much says it all.
Stayed 4 nights in Feb 2024

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What I don’t like is that after 9 pm there was no water. I tried to contact the hotel but never got an answer back. Bedsheets were stained. What I did like is that it was close to everything.
Stayed 3 nights in Dec 2023

2/10 Terrible

Julian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky
Stayed 1 night in Oct 2023

2/10 Terrible

Julian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my worst experience.
Stayed 1 night in Oct 2023

4/10 Poor

Alexis

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Niles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and great location
Stayed 3 nights in May 2023

4/10 Poor

Steven

Stayed 8 nights in Jun 2023

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
hubo un corte de energía y la plomería no funcionaba para mi estadía, mechones de cabello de otra persona en la cama y en el baño
Stayed 1 night in Mar 2023

10/10 Excellent

Yadira

Stayed 2 nights in Dec 2022

10/10 Excellent

Lorne, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Alejandro

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ghostly reservation!

The hotel did not have my reservation! Blamed the system. Gave me a smaller unit than what I had reserved through your site, and paid slightly more.
Stayed 1 night in Dec 2022

10/10 Excellent

Yarileidy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and attentive staff. Enjoyed every moment of my stay at Alma y Mar.
Stayed 4 nights in Dec 2022

8/10 Good

Helen M

Traveled with partner
Liked: Cleanliness, staff & service
This is a classic old style Mexican hotel. The bright colours, authentic tiling, & interior was pleasing. You can stay at a mc-resort and not know what country you are in. Not here. Must like Mexican music blaring, have patience with low water pressure, and the occasional smell from plumbing. Located off 5th avenue where people congregate. Food in the area is diverse and good. 5 mins walk to Maritsa beach which has a sandy bottom.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, room comfort

Good bang for your bucks

Simple clean room that has AC and TV Bathroom kinda dated but water was hot and for $23 a night I think it was great for that price I would definitely stay there again if I was to return
Stayed 10 nights in May 2022

4/10 Poor

Samantha

Traveled with partner
Disliked: Cleanliness, amenities
The room had a foul smell and was extremely dusty. Luckily i was only there for 1 night. This is definitely a 2 star property at best. Try soul beach or hacienda paradise for a similar price
Stayed 1 night in Mar 2022

4/10 Poor

Renee

Traveled with partner
Disliked: Amenities, property conditions & facilities
I knew because of the price this would not be a 4 star hotel Which was fine but what wasn't fine was the fact that the first room they put us in smelled like sewer and mold so I asked to be moved. Once we moved to different room that had a balcony thank goodness so we could leave the windup open to elevate the constant smell of the sewer. There were nit blankets for the bed only a top sheet, no hot water in the bathroom sink and when we asked for more towels we were told there weren't any because the maids had not brought them back from the laundry. When we are going to the beach we asked for beach towels which the info on the hotel said were included we were told there weren't any. The only thing good about this hotel is the location it's right in the middle of the tourist strip on 5th other then that it's not worth the price.
Stayed 7 nights in Feb 2022

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
THEFT from housekeeping. I hate to leave a review like this, but feel like it's important to note. Everything was good here, until I realized cash was missing from my bag on the last day. No one was in my room except housekeeping. I understand I should've put my cash in the safe, but still, there is no other explanation than someone who worked there stole. I'm certain. The hotel wouldn't do anything about it, and it definitely put a damper on my stay here.
Stayed 7 nights in Jan 2022

2/10 Terrible

Sati, WASCO

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, amenities
The room was dirty. The sheets and towels were stained. The sheets did not fit the bed. No blankets or covers, only a thin sheet. Low water pressure. The shower did not drain well. When we complained to the person at the front desk she tried contacting the manager but there was never any answer. We never got blankets and only got replacement towels if ours ccx were wet. They refused to give us extra towels to use as bed covers since there were no blankets. The front desk ladies tried to help but management was totally uncooperative. One of our worst hotel experiencies anywhere. Also one morning there was no city water and the hotel cistern was broken do no water in the morning. Despite our many attempts at contacting the manager we never heard from them. I would not recommend staying here. The location is great, but not worth putting up with the abuse and at these prices.
Stayed 2 nights in Dec 2021

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, room comfort

Great Place

This place is perfectly located close enough to the bustling 5th Avenue strip and just 2 blocks from a nice beach. There is a great restaurant right next door. It’s quiet and clean.
Stayed 7 nights in Dec 2021

4/10 Poor

Patrícia

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We expected more. Electrical and bad smell problems. As well the Mgr. Didn’t give us the right room when checked in. Gave us single rooms although our purchased was for doble accommodating.
Stayed 10 nights in Dec 2021

10/10 Excellent

SCORRO

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Cutest little boutique hotel.
Stayed 7 nights in Nov 2021

2/10 Terrible

Azucena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They gave me the wrong room type. three people in one queen room. They count the towels. The room reeked of asbestos stink. They walked us into a occupied room after waiting all day for a room. They charge for extra towels. They never changed or clean towels after staying for 6 days, I had to ask the lady to switch out my towels and I guess they really inspect your towels because they waited until the day of my check out to tell me that I owed two hundred pesos ($10.00) for my dirty towel. The older man at the reception was the worse customer service I have ever had. He literally went to the room brought the towels to the desk counted them and threw it at me and told me to go wash it!!! he was yelling at me in front of everyone. I cannot believe we were treated this way I am appalled. I told him I purchased a towel when we arrived to go to the beach which that would make it "my towel" the man charged me twice and called me a liar. It left such a bad taste that I would never go back and I suggest no one ever stays there!! unless you want to be humiliated, called a liar, robbed and taken advantage of.
Stayed 5 nights in Nov 2021