2/10 Terrible
Thyra B.
15 may. 2025
No le gustó: Limpieza
Falling apart and ice pool
We booked this home for our family thinking it would be an epic vacation. It immediately turned into a epic disaster and disappointment. The house is falling apart. The front steps are rotten and wobbly. The pool was filthy, green and had debris in it upon arrival. The pool heating system does NOT work. It used a tank of propane and didnt heat anything even once. The hot tub was ice cold. I contacted two pool companies that both stated a propane system is inadequate for this size of pool/hot tub and water features. The kitchen was has a shattered cooktop, broken ice and water dispenser and the cabinets were full of crumbs. There were used Qtips in one rooms coffee area in the sugar packet caddy. The washer barely turned 4 towels at a time and the dryer needs a heating element. There was a sunken bed in the downstairs and delaminated furniture with broken drawers throughout. We arrived to broken outdoor lighting, bees everywhere by the pool and beer cans strewn about. I was treated terribly by the contact person and only some concerns addressed during the stay. The entire home had unfinished project areas, spackle unpainted, trim missing, screws sticking up all over the floors instead of replacement. The kicker was the various staff coming and going into the gated, main house pool area without notice or knocking!!! Zero privacy and a poor set up. They even left a door open overnight. The housekeepers use a detached laundry room shed that used all the hot water to the rental ho
Thyra B.
Se hospedó 12 noches en abril de 2025