2/10 Terrible
Stephanie
Traveled with family
Feb 19, 2026
My family and I stayed at Renaissance Panama City Hotel expecting a safe and enjoyable vacation. Unfortunately, our experience was extremely disappointing.
While we were away at breakfast, huge amount of money was stolen from my brother’s pants inside our room. We immediately reported the incident to hotel management. Instead of properly rectifying the situation or offering a refund, we were simply moved to another room after we requested compensation.
We were told there was “no evidence,” yet when we asked to see the security footage, it was never shown to us. There was no real investigation transparency or meaningful effort to resolve the matter.
Safety and accountability are extremely important when traveling, and sadly, we did not feel supported or protected in this situation. Based on our experience, we cannot recommend this hotel.
Stephanie
Stayed 5 nights in Feb 2026


















