8/10 Bueno
Amanda, San Antonio
Viaje familiar
13 ago. 2025
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Overall a good stay. Hotel is beautiful, room was very nice. Loved the ocean view balcony and beach access. Service at beach and pool were great. However, there should be a little more attention to detail when it comes to cleanliness. Our room, especially floors, were noticeably not as clean as they should have been. AC had difficulty working and it made a lot of noise during the night. The coffee maker also made a lot of noise - not sure if that was to be expected. Even when room was serviced, our coffee bar was not restocked, we had to call to get more coffee and it took quite awhile to receive. For the price paid, this room could have benefitted from a small microwave and ceiling fan. Also, the advertised events during the week didn't happen. We were looking forward to the Tuscan Tuesday brick oven pizza evening that was advertised, but that didn't happen. And when we asked staff about it, no one knew what we were talking about. And i was surprised with this being a wellness resort that there was very little awareness of the spa services and there was no chai tea anywhere.
Amanda
Se hospedó 3 noches en agosto de 2025
