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The Old Custom House

4.0 star property
Enjoy the free WiFi at this 4-star Padstow inn

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Property entrance
Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Coffee shop

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
South Quay, Padstow, England, PL28 8BL
  • Padstow Harbour
    ‪2 min walk‬
  • Trevone Bay Beach
    ‪4 min drive‬
  • Harlyn Bay Beach
    ‪6 min drive‬
  • Newquay (NQY-Newquay Cornwall)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

View from room

Double Room, Sea View

9.4 out of 10
Exceptional
(9 reviews)
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Padstow

Seaside stay .At this inn, you'll be steps from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within half a mile (1 km).
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Trevone Bay Beach - 4 min drive - 2.4 miles
  • Harlyn Bay Beach - 6 min drive - 3.2 miles
  • Harbour Cove Beach - 12 min drive - 1.5 miles
  • Polzeath Beach - 14 min drive - 4.1 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Enjoy the free WiFi at this 4-star Padstow inn
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English

Similar properties

Exterior

Harbour Hotel Padstow

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.4 out of 5, Excellent, 787 reviews
$208 nightly
The price is $249
Jul 7 - Jul 8
Total includes taxes and fees
Harbour Hotel Padstow

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

How close is The Old Custom House to the airport?

The Old Custom House is 13 mi (21-min drive) away from the Newquay (NQY-Newquay Cornwall) airport, the closest popular airport to the property.

How much does it cost to stay at The Old Custom House?

As of Jun 20, 2025, prices found for a 1-night stay for 2 adults at The Old Custom House on Jul 1, 2025 start from $178.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Old Custom House have an airport shuttle?

Airport shuttle services are not available at The Old Custom House.

How close is The Old Custom House to the beach?

This inn is a short 12-minute walk from Brea Beach and 10.5 mi (18-min drive) from Watergate Bay Beach. Don't forget your sunscreen!

Does The Old Custom House offer free breakfast?

The Old Custom House does not offer free breakfast.

Is there a casino at The Old Custom House?

No, there is no casino at this inn.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM.

Is there free parking at The Old Custom House?

Free parking is not available at this inn.

Does The Old Custom House have a pool?

The Old Custom House does not have a pool.

Does The Old Custom House have a restaurant?

The Old Custom House is home to The Old Custom House, which features seafood. The dining venue(s) are closed on Christmas Day.

Does The Old Custom House have a spa?

There are no spa services available at this inn.

How close is The Old Custom House to downtown Padstow?

The Old Custom House is 0.1 mi away from Padstow.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 349 reviews
Rating 8 - Good. 104 out of 349 reviews
Rating 6 - Okay. 29 out of 349 reviews
Rating 4 - Poor. 13 out of 349 reviews
Rating 2 - Terrible. 4 out of 349 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Traveled with partner
Liked: Amenities
Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
Stayed 2 nights in Mar 2025

8/10 Good

Andrea

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra

Traveled with partner
Great place to stay for the weekend
Stayed 2 nights in Feb 2025

10/10 Excellent

anthony, newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Keelan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service
The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Stayed 4 nights in Dec 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

anthony, newport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms very good. Great breakfast. Would recommend
Stayed 1 night in Nov 2024

10/10 Excellent

THERESA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Grant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Amenities
Great pub right on the harbour.
Stayed 2 nights in Oct 2024

8/10 Good

NICOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024