2/10 Terrible
Narrah P.
20 jul. 2025
We arrived after driving 1,000 miles to visit our daughter in Ottawa and were eager to cool off and get settled after a very humid and hot day of driving. We selected this location because it stated that it had air conditioning. Upon entering the house we noticed that it was hot, sticky and smelly. We went up to the second floor to see the bedrooms and the heat in the upper level was unbearable. No a/c on the second floor, just open windows (some with holes in the screens) and rickety fans blowing hot air around the ceiling. We immediately tried to contact the owner and stated that the description of the place claimed to have air conditioning; no mention of the lack of air on the second floor. We texted the owner to say that we weren't staying there and that we expected a full refund, then left after 20 minutes. I have been in contact with the owner and VRBO customer service to get a refund. Meanwhile the owner changed the description after I complained so now the lack of A/C on the second floor is noted. I am still waiting for a refund after we had to find another place to stay at the last minute. This person should be ashamed of the misleading presentation of the property and the refusal to provide a full refund.
Narrah P.
Se hospedó 3 noches en julio de 2025