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The Ritz-Carlton, Bali

5.0 star property
5-star beachfront hotel near Nusa Dua Beach

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Bali

Relax by the ocean with a self-service poolside dining option and stunning views.
Relax in a serene beachfront setting with a well-maintained lawn, lounge areas, and ocean views.
Relax in a spacious indoor area with lounge chairs and sofas arranged around a central table.
Relax on a serene rooftop with ocean views, a cushioned bench, and a woven sofa.
Welcome to our lobby, featuring a high ceiling with a wooden beam structure, a striking sculpture, and comfortable seating areas.

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Jalan Raya Nusa Dua Lot #3, Sawangan, Nusa Dua, Bali, 80363
  • Geger Beach
    ‪8 min drive‬
  • Pandawa Beach
    ‪10 min drive‬
  • Nusa Dua Beach
    ‪11 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom

1 bedroom, Frette Italian sheets, premium bedding, minibar

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1560 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Signature Suite

Signature Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Signature Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1281 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 1560 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Junior Suite, Balcony

9.0 out of 10
Wonderful
(22 reviews)
  • 1067 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Water view

Junior Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 1067 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for The Ritz-Carlton Suite, 2 Bedrooms, Lagoon Access

The Ritz-Carlton Suite, 2 Bedrooms, Lagoon Access | Living room | Flat-screen TV, DVD player, toys

The Ritz-Carlton Suite, 2 Bedrooms, Lagoon Access

10.0 out of 10
Exceptional
(1 review)
  • 2443 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for The Cliff Villa, 1 Bedroom, Ocean View

The Cliff Villa, 1 Bedroom, Ocean View | 1 bedroom, Frette Italian sheets, premium bedding, minibar

The Cliff Villa, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 3025 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Garden Villa, 1 Bedroom, Garden View

The Garden Villa, 1 Bedroom, Garden View | Garden view

The Garden Villa, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 3879 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for The Oceanfront Villa, 3 Bedrooms, Private Pool

The Oceanfront Villa, 3 Bedrooms, Private Pool | 1 bedroom, Frette Italian sheets, premium bedding, minibar

The Oceanfront Villa, 3 Bedrooms, Private Pool

  • 7287 sq ft
  • Ocean view
  • Sleeps 9
  • 3 Double Beds

View all photos for The Cliff Villa, 3 Bedrooms, Ocean View, Private Pool

The Cliff Villa, 3 Bedrooms, Ocean View, Private Pool | Pool | Outdoor pool, pool umbrellas, sun loungers

The Cliff Villa, 3 Bedrooms, Ocean View, Private Pool

  • 6796 sq ft
  • Ocean view
  • Sleeps 9
  • 3 Double Beds

View all photos for The Sky Villa, 1 Bedroom, Ocean View

The Sky Villa, 1 Bedroom, Ocean View | Pool | Outdoor pool, pool umbrellas, sun loungers

The Sky Villa, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 1711 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Cliff Villa, 1 Bedroom

The Cliff Villa, 1 Bedroom | View from room

The Cliff Villa, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 3025 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Sky Villa, 2 Bedrooms, Ocean View

The Sky Villa, 2 Bedrooms, Ocean View | Pool | Outdoor pool, pool umbrellas, sun loungers

The Sky Villa, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 2594 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

About the neighborhood

Nusa Dua

Beachfront retreat .Your stay at this Sawangan hotel places you within 3 miles (5 km) of Pura Geger Beach and Geger Beach. Also, Bali National Golf Club is within 3 miles (5 km) and Nusa Dua Beach is within 6 miles (10 km).

What's nearby

  • Geger Beach - 8 min drive - 2.1 miles
  • Bali Collection Shopping Centre - 10 min drive - 3.5 miles
  • Bali Nusa Dua Convention Centre - 10 min drive - 3.7 miles
  • Pandawa Beach - 10 min drive - 2.4 miles
  • Nusa Dua Beach - 11 min drive - 3.5 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 29 min drive

Restaurants

  • ‪The Mulia - ‬4 min drive
  • ‪Reef Beach Club - ‬8 min walk
  • ‪The Cafe - ‬4 min drive
  • ‪Bejana - ‬11 min walk
  • ‪Waterfall Restaurant - ‬6 min drive

About this property

The Ritz-Carlton, Bali

5-star beachfront hotel near Nusa Dua Beach
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Ritz-Carlton, Bali like a complimentary children's club and an outdoor pool.

There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. Free self parking and valet parking are available.

This 5-star Nusa Dua hotel is smoke free.

  • 313 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2014
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
The Ritz-Carlton, Bali offers 313 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas and include dining tables. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hair dryers, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Catalan, Chinese (Mandarin), Dutch, English, French, German, Indonesian, Japanese, Korean, Russian, Spanish

Similar properties

Experience the grandeur of this hotel, featuring a stunning central atrium and beautifully landscaped pool area with water features.

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  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.7 out of 5, Exceptional, 599 reviews
$369 nightly
The price is $406
Aug 5 - Aug 6
Total includes taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: IDR 502,150 for adults and IDR 251,075 for children
  • 3 bars/lounges
  • 3 restaurants
  • Couples/private dining

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1996500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 502150 for adults and IDR 251075 for children
  • Airport shuttle fee: IDR 495000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1996500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Ritz-carlton
Ritz-carlton Bali
Ritz-carlton Bali Hotel
Ritz-carlton Bali Hotel Nusa Dua, Bali
Ritz-carlton Bali Nusa Dua, Bali
The Ritz-Carlton, Bali Nusa Dua
Ritz-Carlton Bali Hotel Nusa Dua
Ritz-Carlton Bali Nusa Dua

Frequently asked questions

How close is The Ritz-Carlton, Bali to the airport?

The Ritz-Carlton, Bali is 10.2 mi (29-min drive) away from the Ngurah Rai Intl. Airport (DPS) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton, Bali?

As of Jul 23, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Bali on Jul 31, 2025 start from $341.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton, Bali have an airport shuttle?

The Ritz-Carlton, Bali offers an airport shuttle 24 hours a day, on request, for a charge of IDR 495000 per vehicle, one-way.

How close is The Ritz-Carlton, Bali to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Ritz-Carlton, Bali offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, Bali, but buffet breakfast is offered for a fee of IDR 502150 for adults and IDR 251075 for children. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at The Ritz-Carlton, Bali?

No, there is no casino at this hotel.

What time is check-in at The Ritz-Carlton, Bali?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at The Ritz-Carlton, Bali?

This hotel offers free self parking and valet parking.

Does The Ritz-Carlton, Bali have a pool?

The Ritz-Carlton, Bali features an outdoor pool and a children's pool.

Does The Ritz-Carlton, Bali have a restaurant?

There are 3 onsite restaurants, offering options like Japanese cuisine, ocean views, and a beachfront location.

Does The Ritz-Carlton, Bali have a spa?

This hotel has a spa, which features facials, massages, and Ayurvedic treatments.

How close is The Ritz-Carlton, Bali to downtown Nusa Dua?

The Ritz-Carlton, Bali is 4.4 mi away from Nusa Dua.

The Ritz-Carlton, Bali Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 399 out of 563 reviews
Rating 8 - Good. 105 out of 563 reviews
Rating 6 - Okay. 33 out of 563 reviews
Rating 4 - Poor. 14 out of 563 reviews
Rating 2 - Terrible. 12 out of 563 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald, Issaquah

Liked: Cleanliness, staff & service, property conditions & facilities
The place is completely perfect in every way. Lovely staff, great everything EXCEPT for one thing. Their ocean front is filled with branches leaves, water that is sorta gross. Like you can’t go in the water it’s so gross.
Stayed 3 nights in Apr 2025

10/10 Excellent

Subin

Stayed 6 nights in Apr 2025

10/10 Excellent

Seng Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view and service

Excellent hotel with amazing view and services. Facilities are good, they even have child care services! The only downside is the cost.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent and unrivalled
Stayed 2 nights in Mar 2025

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent spa, care
Stayed 6 nights in Mar 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional buffet with vast amount of choice on offer. On demand freshly squeezed juice. Very helpful and friendly staff. Room was very clean. One thing to note about the room was that we found it smell a bit damped. Would be better if they had a scented dehumidifier to make the room smell nicer. I would have no problem booking this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this property was an incredible experience all around - the food and drink options were plentiful and did not have a bad experience in any of the on-site restaurants. The hospitality at this resort was unmatched as the staff made us feel right at home! I would highly recommend this resort and will likely be visiting again next time the wife and I are in Nusa Dua!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sejla, Saint Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! So elegant peaceful and relaxing!
Stayed 2 nights in Mar 2025

10/10 Excellent

Carol, San Rafael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic. The Jr. suite was spacious and beautiful. They celebrated our birthdays the entire time we were there. The staff was warm, welcoming and always available. Gorgeous beach area with a restaurant, pools, etc. The breakfast was amazing. Loved every minute of being there.
Stayed 7 nights in Jan 2025

10/10 Excellent

Tao, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! Great hotel. Beautiful rooms and marvelous beach. Professional service level. Breakfast buffet was one of the best I had among all hotels I stayed in the last 20 years. Everything is so perfect. I strongly recommend this one. I'll definitely come to stay for my next Bali vacation!
Stayed 8 nights in Dec 2024

10/10 Excellent

Juanita

Stayed 3 nights in Feb 2025

10/10 Excellent

walter

Liked: Amenities, property conditions & facilities
Artha and Letizia were amazing!
Stayed 4 nights in Mar 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, my name is Dr. Gregory Talalayevsky, from Boston, Massachusetts! My wife and I travelled the world, stayed in best hotels, but after spending 2 weeks at Ritz-Carlton, Nusa Dua I can tell this is The Best Hotel we have ever been, thank you, Ritz-Carlton!
Stayed 14 nights in Feb 2025

10/10 Excellent

Deniece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and massive property in Nusa Dua Staff excellent Room excellent, bring your chargers; no USB charging outlet in the room Monkeys will come on your balcony while you are eating breakfast. Location is not very accessible to town/ shopping area like Seminyak. On the same street as other 5 star hotels. No motor bike rentals nearby. Will need to take taxis when you leave the property unless you like to walk a lot. Overall, excellent place to stay and relax.
Stayed 3 nights in Feb 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Ritz-Carlton Bali! From the moment I arrived, I was greeted with warm hospitality and exceptional service. The staff were friendly, attentive, and always willing to assist, making my stay truly enjoyable. The resort itself is stunning, with breathtaking views, luxurious accommodations, and excellent amenities. Whether relaxing by the pool, enjoying the beachfront, or dining at the restaurants, every moment felt special. Overall, it was a fantastic experience, and I would highly recommend The Ritz-Carlton Bali to anyone looking for a luxurious and relaxing getaway. Looking forward to returning in the future!
Stayed 1 night in Jan 2025

10/10 Excellent

Matt

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Grounds

Great stay with a big Diving group from Utah! Grounds are amazing!
Stayed 1 night in Feb 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 11 nights in Jan 2025

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Great service, beautiful rooms and I can’t say enough good things. Loved everything and lived up to expectations and beyond!
Stayed 10 nights in Jan 2025

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well trained, well managed and well maintain property. My stay was a five stars experience total first class to describe it.
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service

Very dissapointed

The level of incompetence of the staff is simply staggering. This is Ritz Carlton hotel, I expect everything to be perfect, this is what this brand represents but that’s not how things work in this hotel. To start,they did not create a membership number for me, despite the staff’s promises. I guess they just don’t know how to do it. Then I noticed that many employees simply don’t speak basic English and they could not understand what I am asking them to do which was very frustrating. The European food in the restaurants was tasteless, and my daughter complained that at least one lady in the Kids club was rude to the kids there.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff everybody is so nice a pure moment of happiness
Stayed 3 nights in Jan 2025

10/10 Excellent

Abhishek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very friendly and the property was very well maintained and also quite big. Loved the stay there!
Stayed 6 nights in Dec 2024