10/10 Excellent
Verified traveler
Apr 9, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified traveler
Stayed 1 night in Apr 2025
The ONE Hotel Astana
4.0 star property
4-star spa hotel perfect for exploring Astana
Choose dates to view prices
Photo gallery for The ONE Hotel Astana
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
- Bar
- Spa
- Gym
- Breakfast available
- Parking included
- Room service
Explore the area
Qadyrghali Zhalayyri Street 8, Astana, 010000
- Bayterek Tower2 min drive
- Kazakhstan Central Concert Hall3 min drive
- The US Embassy and the Consulate in Kazakhstan4 min drive
- Astana (NQZ-Nursultan Nazarbayev Intl.)18 min drive
Room options
View all photos for Suite
Suite
- 700 sq ft
- City view
- Sleeps 3
- 1 King Bed
View all photos for Presidential Suite
Presidential Suite
- 2260 sq ft
- City view
- Sleeps 4
- 2 King Beds
View all photos for Standard Single Room
Standard Single Room
- 269 sq ft
- City view
- Sleeps 1
- 1 Large Twin Bed
View all photos for Standard Twin Room
Standard Twin Room
- 398 sq ft
- City view
- Sleeps 2
- 2 Twin Beds
View all photos for Standard Double Room
Standard Double Room
- 398 sq ft
- City view
- Sleeps 2
- 1 King Bed
About the neighborhood
Astana
Heart of Astana.Your stay at this Almaty District hotel places you within 2 miles (3 km) of House of Ministries and Supreme Court of the Republic of Kazakhstan. Schoolchildren's Palace and Presidential Palace are also within 2 miles (3 km).
What's nearby
- Singing Fountain - 2 min drive - 1.2 miles
- Kazakhstan Ministry of Foreign Affairs - 2 min drive - 1.5 miles
- Bayterek Tower - 2 min drive - 1.5 miles
- Kazakhstan Central Concert Hall - 3 min drive - 1.7 miles
- The US Embassy and the Consulate in Kazakhstan - 4 min drive - 1.9 miles
Getting around
- Astana Railway Station - 22 min drive
- Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive
Restaurants
- Starbucks - 3 min drive
- Додо Пицца - 3 min drive
- Line Brew - 5 min walk
- Segafredo Zanetti Espresso - 3 min drive
- Минкофф - 3 min drive
About this property
The ONE Hotel Astana
4-star spa hotel perfect for exploring Astana
The ONE Hotel Astana offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.
Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The ONE Hotel Astana. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.
This 4-star Astana hotel is smoke free.
- 44 guestrooms or units
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Concierge
- Terrace
- Garden
- Elevator
- No smoking on site
- Bar or lounge
- 1 conference room
- Dining venue
The ONE Hotel Astana offers 44 air-conditioned accommodations with free minibar items and minibars. Plasma televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.
This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered daily and irons/ironing boards can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Languages
English, Russian
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Property amenities
Family friendly
- In-room refrigerator
- Laundry facilities
- Playground
- Rollaway/extra bed (surcharge)
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle (surcharge)
- Free self parking on site
Food and drink
- Daily full breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
- A bar/lounge
- A restaurant
Things to do
- Bicycle rentals
- Full-service spa
- Health club
- Playground
- Sauna
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Wheelchair accessible (may have limitations)
Room amenities
Entertainment
- Plasma TV with digital channels
Bedroom
- Bedsheets provided
- Rollaway/extra bed (surcharge)
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
- Slippers
- Towels provided
Food and drink
- 24-hour room service
- Free stocked minibar
- Refrigerator
More
- Air conditioning
- Desk
- Iron/ironing board on request
- Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 1:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at The ONE Hotel Astana
Children and extra beds
- Children are welcome.
- Kids stay free! One child 2 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are available for KZT 6000 per night.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for full breakfast: approximately KZT 5000 for adults and KZT 5000 for children
- Airport shuttle fee: KZT 4000.00 per vehicle (one-way)
- Rollaway bed fee: KZT 6000 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.
We should mention
- If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
- One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
- Pets and service animals are not allowed on site.
Property is also known as
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Frequently asked questions
How close is The ONE Hotel Astana to the airport?
The ONE Hotel Astana is 9.3 mi (25-min drive) away from the Astana (NQZ-Nursultan Nazarbayev Intl.) airport, the closest popular airport to the property.
Does The ONE Hotel Astana have an airport shuttle?
The ONE Hotel Astana offers an airport shuttle 24 hours a day, for a charge of KZT 4000.00 per vehicle, one-way.
Does The ONE Hotel Astana offer free breakfast?
Free breakfast isn’t provided at The ONE Hotel Astana, but full breakfast is offered for a fee of KZT 5000 for adults and KZT 5000 for children. It's available every day from 7:00 AM to 11:00 AM.
Is there a casino at The ONE Hotel Astana?
No, there is no casino at this hotel.
What time is check-in at The ONE Hotel Astana?
Check-in start time: 2 PM; Check-in end time: 1:30 PM.
Is there free parking at The ONE Hotel Astana?
This hotel offers free self parking.
Does The ONE Hotel Astana have a pool?
The ONE Hotel Astana does not have a pool.
Does The ONE Hotel Astana have a restaurant?
Yes, there is a restaurant on site.
Does The ONE Hotel Astana have a spa?
This hotel has a spa, which features massages.
How close is The ONE Hotel Astana to downtown Astana?
The ONE Hotel Astana is 1.8 mi away from Astana.
The ONE Hotel Astana Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 3 out of 4 reviews
10 - Excellent
3
Rating 8 - Good. 1 out of 4 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 4 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 4 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 4 reviews
2 - Terrible
0
10/10
Cleanliness
8.0/10
Staff & service
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
Vytautas
Feb 5, 2025
Vytautas
Stayed 5 nights in Jan 2025
8/10 Good
Khaled
May 3, 2022
Liked: Cleanliness, property conditions & facilities, room comfort
Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Khaled
Stayed 1 night in Apr 2022
10/10 Excellent
ALEXANDR
Jun 21, 2021
ALEXANDR
Stayed 2 nights in Jun 2021