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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property
Enjoy the indoor pool at this Norfolk hotel

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Enjoy a diverse selection of cuisine at our buffet, featuring multiple self-service stations with clearly labeled options.
Welcome to Holiday Inn Express, featuring a modern entrance with a covered walkway and convenient driveway access.
Welcome to Express & Suites, where guests can check in and enjoy a convenient stay.
Relax in a cozy space with a comfortable sofa, wooden chess table, and vibrant rug.
Restful retreat with a large bed, two nightstands, and modern design.

Popular amenities

  • Hot Tub
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
920 S 20th St, Norfolk, NE, 68701
  • Sunset Plaza Mall
    ‪10 min walk‬
  • Norfolk Arts Center
    ‪3 min drive‬
  • AquaVenture
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 6
  • 2 King Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

  • Sleeps 2
  • 1 King Bed

Room (Specialty)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds (Bath Shower Combination)

10.0 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Norfolk

In Norfolk .Stay at this Norfolk hotel and you'll be within half a mile (1 km) of Sunset Plaza Mall and 2 miles (3 km) of Bank Memorial Park. Faith Regional Health Services - East Campus and Central Park are also within 2 miles (3 km).

What's nearby

  • Sunset Plaza Mall - 10 min walk - 0.5 miles
  • Skyview Park - 2 min drive - 1.1 miles
  • Norfolk Arts Center - 3 min drive - 1.8 miles
  • AquaVenture - 4 min drive - 2.0 miles
  • Fair Play Public Golf Course - 11 min drive - 7.0 miles

Getting around

  • Eppley Field Airport (OMA) - 137 min drive

Restaurants

  • ‪Casey's - ‬15 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Casey's General Store - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬17 min walk
  • ‪Taco Bell - ‬14 min walk

About this property

Holiday Inn Express & Suites Norfolk by IHG

Enjoy the indoor pool at this Norfolk hotel
Holiday Inn Express & Suites Norfolk by IHG offers its guests an indoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. A business center and meeting rooms are available. Free breakfast is served. A library, an arcade/game room, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Norfolk by IHG. Self parking is free.

This Norfolk hotel is smoke free.

  • 86 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Newspapers in lobby (free)
  • No smoking on site
Holiday Inn Express & Suites Norfolk by IHG offers 86 air-conditioned accommodations with safes and complimentary newspapers. 40-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (25 inches high)

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 5 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Norfolk
Holiday Inn Express Norfolk
Norfolk Holiday Inn Express
Holiday Inn Express Norfolk Hotel

Frequently asked questions

How close is Holiday Inn Express & Suites Norfolk by IHG to the airport?

Holiday Inn Express & Suites Norfolk by IHG is 116.8 mi (137-min drive) away from the Eppley Field Airport (OMA) airport, the closest popular airport to the property.

Does Holiday Inn Express & Suites Norfolk by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express & Suites Norfolk by IHG.

Does Holiday Inn Express & Suites Norfolk by IHG offer free breakfast?

Yes, Holiday Inn Express & Suites Norfolk by IHG offers free breakfast.

Is there a casino at Holiday Inn Express & Suites Norfolk by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express & Suites Norfolk by IHG?

Check-in begins at 3 PM.

Is there free parking at Holiday Inn Express & Suites Norfolk by IHG?

This hotel offers free self parking.

Does Holiday Inn Express & Suites Norfolk by IHG have a pool?

Holiday Inn Express & Suites Norfolk by IHG features an indoor pool. Guests can enjoy pool access from 5 AM to 11 PM.

Does Holiday Inn Express & Suites Norfolk by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express & Suites Norfolk by IHG to downtown Norfolk?

Holiday Inn Express & Suites Norfolk by IHG is 1.4 mi away from Norfolk.

Holiday Inn Express & Suites Norfolk by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 370 reviews
Rating 8 - Good. 61 out of 370 reviews
Rating 6 - Okay. 11 out of 370 reviews
Rating 4 - Poor. 9 out of 370 reviews
Rating 2 - Terrible. 3 out of 370 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri, miller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no complaints would definitely stay again
Stayed 1 night in Mar 2025

10/10 Excellent

darrel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Johanna

Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, lots available for breakfast, hot tub pool area is nice size
Stayed 1 night in Dec 2024

10/10 Excellent

Lesley

Ba
Stayed 2 nights in Dec 2024

8/10 Good

JOHN, grand island

Liked: Cleanliness, staff & service, property conditions & facilities
Only reason I didn't give 5 stars is petty, but breakfast buffet was weak. Coffee was flavorless (I drink it straight black) eggs were very watery and flavorless, cinnamon rolls (which are usually awesome) were hard/crusty and it you took the kids off the other ones they were wet/mushy. Staff however were awesome, rooms clean but bathroom could have been cleaned better, but they were quiet(maybe because we were at end of hall) but when we checked in, the gentleman asked if we were rewards members, told him no, he asked if he could sign us up, told him sure and he did it all for me! Checking out the next am, and staff was great as well. Probably would find a different place if we didn't need this based on price... 214 for 1 night was steep, maybe that's the new normal, don't know. I liked how there was a safe in the room, even though we didn't need it, and a Keurig, microwave, and fridge as well!
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Tom

Stayed 1 night in Jul 2024

10/10 Excellent

Tara

Stayed 1 night in Jul 2024

10/10 Excellent

James, portola valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic particularly if the goal is to be near highly useful shopping, highways that are within minutes of the hotel and where not wasting time is helpful. The Holiday Inn Express and Suites are a known, high-quality entity in that the facilities are always attractive, well laid out, generally include breakfast and often have the highest number of desirable features and amenities. The staff are always professional and eager to help and the policies are generally at least as reasonable as any other choice for travellers.
Stayed 2 nights in Jun 2024

10/10 Excellent

Shelby

Stayed 1 night in Jun 2024

8/10 Good

Eric

Stayed 1 night in Jun 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Rhett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, good experience. Few downsides.

Overall, the hotel was nice, clean, and up-to-date. The staff we encountered were friendly. The only downsides were that the a/c wasn’t great. It seems like you can set the thermostat to whatever you want, but it’s going to stay at a constant temp no matter what. The breakfast also wasn’t the best quality. Lot’s of options though.
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Room well cleaned. Breakfast was great.
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Stayed 1 night in May 2024