4/10 Poor
Patrick M.
Dec 18, 2025
Liked: Cleanliness
The home is beautiful-a stunning property. But very expensive so you expect some level of service in helping w/dinner recs, reservations and basic amenities like towels. Communication and planning were challenging with owner prior to trip. Hard to reach and understand on messages and phone. We were told dinner reservations were easy to get, didn’t need to be made in advance and that there were several options in town. That was not our experience at all! We were a party of 8 adults- restaurants book fast for large parties. I had to scramble upon arrival making reservations as best I could; we missed out on many highly regarded places due to poor advice. We were told we could have a chef anytime, but no availability on the days we requested and the two chefs I found on my own said Nordeste was too far. Owner told us how difficult it was to rent a car at airport - long wait and pricey. He recommended his friend who we used. Price and wait were actually worse than airport-his friend had to drive us to another location for our car. Sauna was broken, master bedroom window had gigantic crack and patio door was broken, so could not use private patio off our bedroom. Towels were not provided for all bathrooms and none for pool. We bought towels in town & half way through trip the manager finally dropped off a bunch. Overall we planned a great action packed trip, loved every day in the Azores, but were disappointed w/owner’s lack of reply, help, communication.
Patrick M.
Stayed 6 nights in Aug 2025
