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Aparthotel

The Vale Niseko

4.0 star property
4-star ski-in/ski-out aparthotel near Niseko Tokyu Grand HIRAFU

Choose dates to view prices

Photo gallery for The Vale Niseko

Hot springs
3 Bedroom Yotei Panorama Penthouse Suite | View from room
Lobby
3 Bedroom Yotei Panorama Penthouse Suite | In-room dining
3 Bedroom Yotei Panorama Penthouse Suite | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Laundry
  • Spa

Explore the area

View in a map
166-9 Yamada, Kutchan, Hokkaido, 044-0081
  • Place, Niseko Tokyu Grand HIRAFU
    ‪1 min walk‬
  • Place, Niseko Annupuri International Ski Area
    ‪23 min drive‬
  • Place, Niseko Hanazono Resort
    ‪26 min drive‬

Room options

View all photos for Superior Hotel Room (Lower Ground)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room (Lower Ground)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed
  • Free WiFi

View all photos for Superior Hotel Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room

  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio

  • 356 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Microwave, coffee/tea maker, toaster, cookware/dishes/utensils

1 Bedroom Suite with Murphy's bed

  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed or 2 Twin Beds and 1 Queen Murphy Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Tatami Room

  • Resort view
  • 890 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Bunk Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Bunk Room

  • Resort view
  • 893 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Bunk Beds OR 1 King Bed and 2 Twin Bunk Beds
  • Free WiFi

View all photos for 2 Bedroom Suite

2 Bedroom Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite

  • 925 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite

Flat-screen TV, DVD player

2 Bedroom Yotei Suite

  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen

Resort view

2 Bedroom Suite with Onsen

  • Mountain view
  • 1227 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room

Microwave, coffee/tea maker, toaster, cookware/dishes/utensils

2 Bedroom Suite with Tatami Room

  • 1227 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Tatami Room (Dual Key)

  • Resort view
  • 1302 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Bunk Room (Dual Key)

  • Resort view
  • 1302 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

3 Bedroom Yotei Suite (Dual Key)

  • 1637 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Onsen + Tatami Room

  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

Resort view

3 Bedroom Suite with Onsen (Dual Key)

  • Mountain view
  • 1227 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Interior detail

3 Bedroom Yotei Panorama Penthouse Suite

  • 26307 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for Superior Studio (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (A)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (B)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (B)

  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (C)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (C)

  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (D)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (D)

  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Yotei Suite (A)

  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

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  • Parking included
  • Free WiFi
  • Restaurant
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4.5 out of 5, Wonderful, 164 reviews
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About the neighborhood

Kutchan

Skiing getaway.You'll be within half a mile (1 km) of Niseko Tokyu Grand HIRAFU and 2 miles (3 km) of Niseko-Shakotan-Otarukaigan Quasi-National Park with a stay here. Noasc and Niseko Takahashi Dairy Farm are also within 3 miles (5 km).
View more Aparthotels in KutchanOpens in a new window

What's nearby

  • Niseko Tokyu Grand HIRAFU - 1 min walk - 0.0 miles
  • Niseko Annupuri International Ski Area - 23 min drive - 7.6 miles
  • Niseko Annupuri Gondola - 23 min drive - 7.6 miles
  • Niseko Moiwa Ski Resort - 24 min drive - 11.6 miles
  • Niseko Hanazono Resort - 26 min drive - 7.1 miles

Getting around

  • Kutchan Station - 12 min drive
  • New Chitose Intl. Airport (CTS) - 127 min drive

Restaurants

  • ‪Musu - ‬2 min walk
  • ‪旭川ラーメン登山軒 - ‬3 min walk
  • ‪Tamashii - ‬2 min walk
  • ‪ふじ鮨 ニセコ店 - ‬2 min walk
  • ‪お月さま／ Bar Moon - ‬2 min walk

About this property

The Vale Niseko

4-star ski-in/ski-out aparthotel near Niseko Tokyu Grand HIRAFU
Have fun with onsite winter activities, including snow tubing, sledding, and snowmobiling. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a sauna. The Vale Niseko helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals.

There's a restaurant on site. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Kutchan aparthotel.

  • 91 guestrooms or units
  • 6 levels
  • Built in 2008
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Dining venue
The Vale Niseko offers 91 accommodations with DVD players and safes. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 1:00 PM to 9:00 PM. There are hot springs open between 6:30 AM and 4:00 PM.

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Property amenities

Ski

  • Downhill skiing nearby
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski shuttle nearby
  • Ski storage
  • Ski-in/ski-out access

Pool/Spa

  • Aromatherapy
  • Full-service spa
  • Hot spring
  • Hot springs open from 6:30 AM - 4:00 PM
  • Hot springs water temperature - 36 ºF
  • In-room massages
  • Private indoor onsen (mineral springs) in communal space
  • Public bath open from 1:00 PM - 9:00 PM
  • Public indoor bath (no minerals)
  • Reflexology
  • Sauna
  • Seasonal outdoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 2 spaces per unit)
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Toaster

Dining

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,600 per person
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Extra futon (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a rural location
  • In the mountains

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowmobiling
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 6 floors
  • 91 units
  • Built in 2008
  • Connecting units available
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional crib/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 29 to November 30:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 11400.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 2600 per person
  • Airport shuttle fee: JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: JPY 34500 (one-way)
  • Futon bed fee: JPY 11400 per night
  • Crib (infant bed) fee: JPY 11400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.

The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.
The indoor private bath fee is JPY 30,000.

We should mention

  • The seasonal pool will open November 30 and close April 13.
  • Hot springs access available from 6:30 AM to 4:00 PM.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

How close is The Vale Niseko to the airport?

The Vale Niseko is 69.5 mi (127-min drive) away from the New Chitose Intl. Airport (CTS) airport, the closest popular airport to the property.

How much does it cost to stay at The Vale Niseko?

As of Jun 9, 2026, prices found for a 1-night stay for 2 adults at The Vale Niseko on Jun 19, 2026 start from $333, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Vale Niseko have an airport shuttle?

The Vale Niseko offers an airport shuttle 24 hours a day, for a charge of JPY 34500 per vehicle, one-way.

Does The Vale Niseko offer free breakfast?

Free breakfast isn’t provided at The Vale Niseko, but full breakfast is offered for a fee of JPY 2600 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at The Vale Niseko?

No, there is no casino at this aparthotel.

What time is check-in at The Vale Niseko?

Check-in start time: 3 PM; Check-in end time: 10:00 PM.

Is there free parking at The Vale Niseko?

This aparthotel offers free self parking.

Does The Vale Niseko have a pool?

The Vale Niseko features a seasonal outdoor pool. The pool is closed seasonally each year from May 29 to November 30.

Does The Vale Niseko have a restaurant?

The Vale Niseko is home to Vale Bar and Grill, which features light fare.

Does The Vale Niseko have a spa?

Pamper yourself with a day at Reju Spa, where you can enjoy reflexology, Thai massages, and aromatherapy.

How close is The Vale Niseko to downtown Kutchan?

The Vale Niseko is 3.3 mi away from Kutchan.

The Vale Niseko Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 1 out of 74 reviews
Rating 2 - Terrible. 10 out of 74 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, very friendly and knowledgeable
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Liam James Whitley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great onsen and ski-in/ski-out access.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Kipling

Liked: Cleanliness, room comfort

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend
Verified

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024
Verified

6/10 Okay

Ozge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Ysl

Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020
Verified

4/10 Poor

Kun Yen

Disliked: Staff & service, property conditions & facilities
價格和品質不符，不推薦
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
ニセコ全般的にそうですが フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした） 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇　裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると　ニセコ全般と同様悪いです。
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staffs Nice experience
Stayed 3 nights in Dec 2019
Verified

8/10 Good

あんあん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで １日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので２日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
Stayed 5 nights in Feb 2019