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Hotel Grand Toya

3.0 star property
3-star hotel near Lake Toya

Choose dates to view prices

Photo gallery for Hotel Grand Toya

Lake view
Cafe
1 bedroom, in-room safe, desk, blackout drapes
Exterior
1 bedroom, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Toyako Onsen
    ‪1 min walk‬
  • Toyako Hot Spring
    ‪4 min walk‬
  • Lake Toya
    ‪2 min drive‬

Room options

View all photos for Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

1 bedroom, in-room safe, desk, blackout drapes

Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

1 bedroom, in-room safe, desk, blackout drapes

Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

1 bedroom, in-room safe, desk, blackout drapes

Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Lake View Japanese Style Room with Shared Bathroom

1 bedroom, in-room safe, desk, blackout drapes

Lake View Japanese Style Room with Shared Bathroom

  • Sleeps 4
  • 4 Twin Futons

View all photos for Lake View 8 Tatami Japanese Style Room With Toilet Non-smoking

Interior

Lake View 8 Tatami Japanese Style Room With Toilet Non-smoking

  • Sleeps 4
  • 4 Twin Futons

Quadruple Room With Shared Bathroom

  • Sleeps 4
  • 4 Twin Futons

8-tatami Mat Japanese-style Room Facing The Lake (equipped With Air Conditioning And Washing Machine Toilet) [Standard] [Japanese Room] [Non-smoking] [Lake View]

  • Sleeps 4
  • 4 Twin Futons

About the neighborhood

Toyako

Close to the boardwalk/promenade.Within a 10-minute walk of the hotel, you'll find Toyako Hot Spring and Toyako Onsen. Also, Usuzanfunka Memorial Park is within half a mile (1 km) and Lake Toya is within 2 miles (3 km).

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 miles
  • Toyako Hot Spring - 4 min walk - 0.3 miles
  • Usuzanfunka Memorial Park - 10 min walk - 0.6 miles
  • Lake Toya - 2 min drive - 1.3 miles
  • Showashinzan Ropeway - 7 min drive - 4.2 miles

Getting around

  • Toya Station - 10 min drive
  • New Chitose Intl. Airport (CTS) - 89 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬3 min walk
  • ‪Mogmog - ‬5 min walk
  • ‪風の音 - ‬4 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬5 min walk
  • ‪デメキン食堂 - ‬4 min walk

About this property

Hotel Grand Toya

3-star hotel near Lake Toya
There's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Grand Toya offers its guests hot springs. A vending machine, gift shops/newsstands, and a front-desk safe are also featured at Hotel Grand Toya. Self parking is free.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

  • 39 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
Hotel Grand Toya offers 39 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Guests have access to shared bathrooms. Bathrooms include toilets with an electronic bidet and children's slippers. This Toyako hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Languages

English, Japanese

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Property amenities

Family friendly

  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free breakfast available
  • A coffee shop/cafe

Things to do

  • Hot springs

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Hair dryer (on request)
  • Shared bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 1100.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: JPY 1100.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. 

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Frequently asked questions

How close is Hotel Grand Toya to the airport?

Hotel Grand Toya is 60.9 mi (89-min drive) away from the New Chitose Intl. Airport (CTS) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Grand Toya?

As of Jun 9, 2025, prices found for a 1-night stay for 2 adults at Hotel Grand Toya on Jun 15, 2025 start from $87.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Grand Toya have an airport shuttle?

Airport shuttle services are not available at Hotel Grand Toya.

Does Hotel Grand Toya offer free breakfast?

Hotel Grand Toya does not offer free breakfast. It's available every day from 7:00 AM to 9:00 AM.

Is there a casino at Hotel Grand Toya?

No, there is no casino at this hotel.

What time is check-in at Hotel Grand Toya?

Check-in start time: 2 PM; Check-in end time: 6:30 PM.

Is there free parking at Hotel Grand Toya?

This hotel offers free self parking.

Does Hotel Grand Toya have a pool?

Hotel Grand Toya does not have a pool.

Does Hotel Grand Toya have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Grand Toya to downtown Toyako?

Hotel Grand Toya is 3.8 mi away from Toyako.

Hotel Grand Toya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 159 reviews
Rating 8 - Good. 62 out of 159 reviews
Rating 6 - Okay. 40 out of 159 reviews
Rating 4 - Poor. 14 out of 159 reviews
Rating 2 - Terrible. 4 out of 159 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Fiung ping

Stayed 1 night in Oct 2024

4/10 Poor

Isabel, Brossard

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel needs to be renovated, the onsen is very old and dark. The room is very basic but the view is great. We could see the fireworks from our bedroom window. The staff were very nice. It’s conveniently located near the bus station. I would splurge to stay at a better hotel that has an onsen that is inviting and that has better accommodations. Feels like an hotel from the 80s!
Stayed 3 nights in Oct 2024

8/10 Good

THERESA L H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Room for 3 pax
Dinner
Breakfast
Stayed 1 night in Aug 2024

8/10 Good

THERESA L H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Dinner
Breakfast
Fireworks
Stayed 1 night in Aug 2024

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.
Stayed 1 night in Aug 2024

10/10 Excellent

Zhong

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Yen Ping

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023

8/10 Good

Yun Seong

Traveled with family
Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023

10/10 Excellent

John, Austin

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and good service

Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night with firework

Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfectly situated traditional onsen hotel.

Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Stayed 1 night in Sep 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check out time should extend to 11am instead of 10

Good view , fresh air, nice . Really enjoyed
Stayed 1 night in Jun 2019

8/10 Good

Shinn Shyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
Stayed 1 night in Apr 2019

10/10 Excellent

Judy, Taiwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything is good.
Stayed 1 night in Feb 2019

6/10 Okay

Ong

Extremely Disappointed- bus parking outside window

After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.
Stayed 1 night in Feb 2018

8/10 Good

arc, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The staff was great and very helpful with everything. The big barthroom opens 24hrs. Breakfast though was just a bit too simple but overall it’s quite alright
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this hotel, room was outdated, food was terrible and not fresh. Heavily over priced. Front desk staff was okay, overall Not recommended.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Nice Lake View

One of the best location hotel we stayed. Absolute lake view. Room was clean. Room size was good, considered Japanese standard. Stroll along the lake and watch fire works. Hot spring was decent, though preferred more space. Japanese room has no bathroom, only toilet. Only way to bath is to go public hot spring. Compared to other hotels in Japan, the front office staff were relatively less friendly (by Japanese standard).

4/10 Poor

PA, Penang, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty & smelly hotel

This hotel is too old and really need a major uplift! We can smell the kitchen cooking just outside our room. More horrible, the toilet has urine smell which means it was not properly clean before we check-in. The Onsen, oh my god is so dirty and poorly maintained. This is not even a 3 star rating hotel!!

10/10 Excellent

WeiSheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Experience the public onsen and the Japanese culture of using onsen. And the hotel staffs are really helpful.

8/10 Good

mee ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

Good but could be better

Overall, the stay is average. Meal is also average. Location wise, it is near to most places.