The property management company was professional and got information to me before check-in as needed.
The property we booked was located at Balboa Pier in Newport. Online pictures displayed this property as presentable and clean. However, upon entry to the unit things were not what we expected. The first thing was that there was a smell, which we concluded to be cigarette smoke. The couch was stained, paint was peeling from the walls, a mirror was cracked and tapped, the walls and baseboards were filthy. My daughter walked across the floor and her feet were covered with dirt. My son became sick from being inside, vomiting and dizzy. It was such a disheartening situation, as it was our family’s only summer vacation and we splurged and spent a bit more than we normally would have. We were there for a short amount of time, less than three hours, and packed our things and left. It was not some place we felt like we could stay overnight much less several days. I contacted the property management company the next day and was surprisingly informed my concerns were unfounded. My advise would be to look closely at this property before listing it for your family’s future bookings. This was not the accommodation that was advertised or what we were led to believe we were getting when we booked; description and pictures did not match real life.