4/10 Poor
Katherine
Traveled with group
Mar 10, 2025
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This hotel is rated as a three-star, but it felt more like a two-star experience. The room had a strong, overpowering fragrance coming from the vents, which seemed like an attempt to mask another odor. It was quite intense and not very pleasant. The room itself was outdated, with old carpeting, and the shower door didn’t close properly, causing water to leak onto the bathroom floor and even soak part of the carpet.
Another concern was the key return system. Each time you leave, you have to return your key, and when you come back, a different front desk staff member is usually there. All you have to do is say your room number, and they hand you a key without verifying your identity, which felt like a security issue. While I didn’t feel unsafe, I do think this process could be improved.
I didn’t try the buffet breakfast, so I can’t comment on that. However, the hotel is conveniently located near a tram station, and it takes about 30 minutes on public transportation to reach Milan’s city center.
Katherine
Stayed 3 nights in Feb 2025