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Sheraton Mexico City Santa Fe

4.5 star property
4.5-star luxury hotel in Santa Fe

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Calle Guillermo González Camarena # 200, Mexico City, 01210
  • Place, Samara Shops
    ‪3 min walk‬
  • Place, Expo Santa Fe Mexico
    ‪10 min walk‬
  • Place, Santa Fe Center Mall
    ‪17 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪50 min drive‬

Room options

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The Paragon Hotel Mexico City Santa Fe By Accor

Santa Fe
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,006 reviews
$119 nightly
The price is $142
Jan 24 - Jan 25
Total with taxes and fees
The Paragon Hotel Mexico City Santa Fe By Accor

About the neighborhood

Mexico City

Santa Fe stay.Your stay at this Santa Fe hotel places you within 2 miles (3 km) of Expo Santa Fe Mexico and Santa Fe Center Mall. Ciudad de los Ninos and Parque La Mexicana are also within 2 miles (3 km).

What's nearby

  • Samara Shops - 3 min walk - 0.2 miles
  • Expo Santa Fe Mexico - 10 min walk - 0.6 miles
  • Tecnologico de Monterrey - Santa Fe - 12 min walk - 0.7 miles
  • Santa Fe Center Mall - 17 min walk - 0.9 miles
  • Parque La Mexicana - 17 min walk - 0.9 miles

Getting around

  • Santa Fé Station - 15 min walk
  • Mexico City Buenavista Station - 35 min drive
  • Benito Juarez International Airport (MEX) - 44 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Quattro - ‬6 min walk
  • ‪Restaurant CUA - ‬6 min walk
  • ‪Giornale - ‬1 min walk
  • ‪Pinche Gringo BBQ - ‬8 min walk

About this property

Sheraton Mexico City Santa Fe

4.5-star luxury hotel in Santa Fe
Sheraton Mexico City Santa Fe offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business center and 8 meeting rooms. Event space at this hotel measures 12396 square feet (1152 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Sheraton Mexico City Santa Fe. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Mexico City hotel.

  • 190 guestrooms or units
  • 10 levels
  • 12396 sq ft of conference space
  • 1152 sq m of conference space
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Sheraton Mexico City Santa Fe offers 190 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 47-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

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    Property amenities

    Family friendly

    • Grocery/convenience store
    • In-room sofa bed
    • Laundry facilities
    • Playground
    • Rollaway/extra bed (surcharge)
    • Soundproofed rooms

    Internet

    • Available in all rooms: WiFi (USD 15 per 24-hour period); wired internet (surcharge)
    • Available in some public areas: WiFi (surcharge)

    Parking and transportation

    • Free self parking on site
    • Valet parking on site (USD 7 per night)
    • Wheelchair-accessible parking available

    Food and drink

    • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
    • A bar/lounge
    • A restaurant

    Things to do

    • Gym
    • Playground
    • Sauna
    • Shopping

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Assistive listening devices
    • Braille/raised signage
    • Elevator
    • Grab bar near toilet
    • Height-adjustable showerhead
    • Lever door handles
    • Low-height door lock
    • Low-height electrical outlets in bathroom
    • Low-height view port in door
    • Raised toilet seat
    • Visual fire alarm
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible business center
    • Wheelchair-accessible gym
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant

    Room amenities

    Entertainment

    • 47-inch LED TV with premium satellite channels
    • Pay movies

    Bedroom

    • Blackout drapes
    • Premium bedding
    • Rollaway/extra bed (surcharge)
    • Sofa bed

    Bathroom

    • Bathrobes
    • Hair dryer
    • Private bathroom
    • Shower
    • Towels provided

    Food and drink

    • 24-hour room service
    • Coffee/tea maker
    • Free bottled water
    • Minibar

    More

    • Air conditioning (climate-controlled)
    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Separate sitting area
    • Soundproofed rooms

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: midnight
    Minimum check-in age: 18

    Check-out

    Check-out before noon
    Contactless check-out available
    Express check-out available

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • Pets: USD 50 per pet, per stay, plus a one-time cleaning fee of USD 50
    • Only dogs are allowed
    • Maximum 1 (weight limit: 9 lbs per pet)
    • Food and water bowls are available
    • Service animals are exempt from fees

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are available for USD 50.0 per night.
    • Cribs (infant beds) are not available.

    Property payment types

    Important information

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Fee for buffet breakfast: approximately USD 15 per person
    • Fee for in-room wireless internet: USD 15 per 24-hour period (rates may vary)
    • Fee for in-room wired internet: USD 15 per 24-hour period (rates may vary)
    • Valet parking fee: USD 7 per night
    • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 50.0 per night

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    Charges for extra guests may apply and vary according to property policy.
    A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
    Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
      This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

    We should mention

    • Registered guests are the only ones allowed to be in guestrooms.
    • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

    Property is also known as

    Sheraton Hotel Mexico City Santa Fe
    Sheraton Mexico City Santa Fe
    Sheraton Santa Fe Mexico City
    Mexico City Sheraton
    Sheraton Mexico City
    Sheraton Santa Fe, Mexico City
    Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
    Sheraton Santa Fe Mexico City Hotel
    Sheraton Mexico City Santa Fe Hotel
    Sheraton Mexico City Santa Fe Hotel
    Sheraton Mexico City Santa Fe Mexico City
    Sheraton Mexico City Santa Fe Hotel Mexico City

    Frequently asked questions

    How close is Sheraton Mexico City Santa Fe to the airport?

    Sheraton Mexico City Santa Fe is 14.8 mi (44-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

    Does Sheraton Mexico City Santa Fe have an airport shuttle?

    Airport shuttle services are not available at Sheraton Mexico City Santa Fe.

    Does Sheraton Mexico City Santa Fe offer free breakfast?

    Free breakfast isn’t provided at Sheraton Mexico City Santa Fe, but buffet breakfast is offered for a fee of USD 15 per person. It's available every day from 6 AM to 11 AM.

    Is there a casino at Sheraton Mexico City Santa Fe?

    No, there is no casino at this hotel.

    What time is check-in at Sheraton Mexico City Santa Fe?

    Check-in start time: 3:00 PM; Check-in end time: midnight.

    Is there free parking at Sheraton Mexico City Santa Fe?

    This hotel offers free self parking. Valet parking is available for USD 7 per night.

    Does Sheraton Mexico City Santa Fe have a pool?

    Sheraton Mexico City Santa Fe does not have a pool.

    Does Sheraton Mexico City Santa Fe have a restaurant?

    Yes, there is a restaurant on site.

    Does Sheraton Mexico City Santa Fe have a spa?

    There are no spa services available at this hotel.

    How close is Sheraton Mexico City Santa Fe to downtown Mexico City?

    Sheraton Mexico City Santa Fe is 9.4 mi away from Mexico City.

    Sheraton Mexico City Santa Fe Reviews

    Reviews

    9.2

    Wonderful

    Rating 10 - Excellent. 182 out of 278 reviews
    Rating 8 - Good. 72 out of 278 reviews
    Rating 6 - Okay. 14 out of 278 reviews
    Rating 4 - Poor. 5 out of 278 reviews
    Rating 2 - Terrible. 5 out of 278 reviews

    9.4/10

    Cleanliness

    9.0/10

    Staff & service

    9.0/10

    Amenities

    9.2/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    Verified traveler

    Stayed 1 night in Jul 2021

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 2 nights in Jul 2021

    10/10 Excellent

    Verified traveler

    Traveled with family and small children
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Todo muy bien siempre en este hotel, el cuarto es muy amplio y muy cómodo para ir con dos niños. La atención es muy buena, pero sobre todo Victor tiene un gran espíritu de servicio y excelencia con todos siempre.
    Stayed 1 night in Jun 2021

    10/10 Excellent

    Verified traveler

    Business traveler
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very nice staff and great hotel
    Stayed 1 night in Jun 2021

    10/10 Excellent

    Verified traveler

    Traveled with partner
    Liked: Cleanliness, staff & service, property conditions & facilities
    Excelente servicio y atención. Los cuartos muy amplios, cómodos y limpios.
    Stayed 5 nights in May 2021

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 1 night in May 2021

    10/10 Excellent

    Laurencio

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Top notch 👍, just fox AC pls!

    This hotel is fantastic. Ample very complete gym. And currently they are hosting Orange theory sessions on site too. (Note this is temporary as the orange gym site nearby is closed) but hope they keep it even as a reduce option. But as stated they Sheraton gym is very complete, just no classes pr coaching. Rooms are ample, clean, modern, great size tv and very comfortable firm bed. My problem was the AC never cooled the room. I opted to have it off as it was cooler that way. Front desk assured they would check AC in room 614. The walk in shower is spotless, ample and with great water pressure. Toiletries is what brings up this hotel. A disposable razor is already there. Great restaurant, currently with limited menu. Also a great lounge bar once covid guidelines allow opening. A coffee place, pharmacy and other restaurants are a very short walk from the hotel. Common areas with water features are very well kept and relaxing. And then comes the value for your money, which is the reason of my rating. I loved my time here ( once the AC gets fixed, this hotel will be flawless) ❤
    Ample room with sofa
    Great bed and good size tv
    Ample shower
    View
    Stayed 2 nights in May 2021

    8/10 Good

    Sebastian

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Solid Stay

    Amazing staff, great service, and all around nice experience.
    Stayed 3 nights in Apr 2021

    10/10 Excellent

    Mauricio

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 4 nights in Mar 2021

    8/10 Good

    Allan

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Mar 2021

    10/10 Excellent

    DANIELLE

    Traveled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Dec 2020

    8/10 Good

    QueensNY

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The area is pretty safe, lots of good restaurants. Rooms are clean
    Stayed 3 nights in Nov 2020

    10/10 Excellent

    Mariomonetti, Texas

    Business traveler
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very well located Safe and beautiful area walking distance of most restaurants
    Stayed 1 night in Dec 2020

    8/10 Good

    John

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 4 nights in Mar 2020

    10/10 Excellent

    Verified traveler

    Stayed 1 night in Mar 2020

    8/10 Good

    Verified traveler

    Traveled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Next facility, clean and staff was friendly. Nothing especially different from other Sheratons.
    Stayed 7 nights in Mar 2020

    8/10 Good

    Verified traveler

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities
    The hotel is remodeling the dining area. Breakfast was ok not many choices.
    Stayed 4 nights in Feb 2020

    6/10 Okay

    Verified traveler

    Traveled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    Its OK, but comparing the price, I will recommend Royal Solaris which I stayed a few days ago.
    Stayed 1 night in Feb 2020

    8/10 Good

    Verified traveler

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 3 nights in Jan 2020

    6/10 Okay

    Verified traveler

    Traveled with group, Business traveler
    Liked: Cleanliness, property conditions & facilities
    Disliked: Staff & service
    The room was big, spacious and very clean. Very well maintained. The breakfast was delicious. One of the server, man, was very sweet and helpful. The ladie were not. The happy hour that we paid ahead of time did not serve enough food, so, we end up going to our event without eating because we had no time to wait for the food to be ready. The person on the concierge, on the firts day, got us cab that charged us 140.00 pesos to go in a 5 minutes ride. The way back we paid onle 40.00 pesos. Very sad that people that work at the hotel wil take advantage of the guests. Not staying there again.
    Stayed 3 nights in Nov 2019

    6/10 Okay

    Verified traveler

    Business traveler
    Liked: Cleanliness, staff & service, room comfort

    Fix shower drain

    Shower drain was not big enough, water kept overflowing into the rest of the bathroom
    Stayed 2 nights in Oct 2019

    8/10 Good

    Diego

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    All the stay was good but the parking should be free was very expensive
    Stayed 2 nights in Sep 2019

    10/10 Excellent

    YIT MENG

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Service from the hotel is very good. Room are clean and confrotable
    Stayed 5 nights in Sep 2019

    10/10 Excellent

    Verified traveler

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    I liked absolutely everything about this property!
    Stayed 4 nights in Jul 2019

    10/10 Excellent

    Verified traveler

    Business traveler, Traveled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Staff was very attentive and helpful. The included breakfast and staff in the restaurant was excellent. I was very happy to stay here and would, without hesitation, stay here again.
    Stayed 4 nights in Jun 2019