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Hotel Puerta Roja Reforma

3.0 star property
3-star apartment near Paseo de la Reforma

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Photo gallery for Hotel Puerta Roja Reforma

Elite Apartment | Living area | TV
Elite Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Elite Apartment | Living area | TV
Elite Apartment | Terrace/patio
Design Apartment | Living area | TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
17 Río Papaloapan Cuauhtémoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Room options

View all photos for Exclusive Apartment

Exclusive Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Large Twin Futon
  • Free WiFi

View all photos for Design Apartment

Design Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Comfort Apartment

Comfort Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Standard Loft

Standard Loft | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Elite Apartment

Elite Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

Luxury Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Large Twin Futon
  • Free WiFi

View all photos for Business Apartment

Business Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Twin Futon
  • Free WiFi

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About the neighborhood

Mexico City

Reforma stay.At this Reforma apartment, you'll be well placed to visit Paseo de la Reforma and U.S. Embassy, both within a 5-minute walk. Also, Angel of Independence Monument is within half a mile (1 km) and Palacio de Bellas Artes is within 3 miles (5 km).
View more Apartments in Mexico CityOpens in a new window

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • U.S. Embassy - 3 min walk - 0.2 miles
  • Reforma 222 - 5 min walk - 0.3 miles
  • Angel of Independence Monument - 7 min walk - 0.4 miles
  • Cibeles Fountain - 14 min walk - 0.8 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • Insurgentes Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Balboa Pizzeria - ‬1 min walk
  • ‪Koku - ‬2 min walk
  • ‪Taquería Gabriel - ‬1 min walk
  • ‪Dukkah - ‬1 min walk
  • ‪Les Moustaches - ‬1 min walk

About this property

Hotel Puerta Roja Reforma

3-star apartment near Paseo de la Reforma
As a guest of Hotel Puerta Roja Reforma , you'll find concierge services and laundry facilities. The front desk is open around the clock.

This 3-star Mexico City apartment is smoke free.

  • 2 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Concierge
  • No smoking on site
Hotel Puerta Roja Reforma offers 2 accommodations with hair dryers and irons/ironing boards. Guests can surf the web using the complimentary wireless Internet access. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers and microwaves.

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Kitchen

  • Blender
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Oven

Bedrooms

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Outdoor areas

  • Deck/patio

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washing machine

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: MXN 1,000 per pet per week
  • Deposit: MXN 5,000 per stay
  • One-time cleaning fee: MXN 1,000

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 2 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: MXN 1000 per pet, per week, plus a one-time cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 250.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus MXN 1000 one-time cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

Property is also known as

Hotel Puerta Roja Reforma
Puerta Roja Reforma Apartment
Hotel Puerta Roja Reforma Apartment
Hotel Puerta Roja Reforma Mexico City
Hotel Puerta Roja Reforma Apartment Mexico City

Frequently asked questions

How close is Hotel Puerta Roja Reforma to the airport?

Hotel Puerta Roja Reforma is 9.4 mi (30-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Puerta Roja Reforma ?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta Roja Reforma on Jun 21, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Puerta Roja Reforma have an airport shuttle?

Airport shuttle services are not available at Hotel Puerta Roja Reforma .

Does Hotel Puerta Roja Reforma offer free breakfast?

Hotel Puerta Roja Reforma does not offer free breakfast.

Is there a casino at Hotel Puerta Roja Reforma ?

No, there is no casino at this apartment.

What time is check-in at Hotel Puerta Roja Reforma ?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Hotel Puerta Roja Reforma ?

Free parking is not available at this apartment.

Does Hotel Puerta Roja Reforma have a pool?

Hotel Puerta Roja Reforma does not have a pool.

Does Hotel Puerta Roja Reforma have a spa?

There are no spa services available at this apartment.

How close is Hotel Puerta Roja Reforma to downtown Mexico City?

Hotel Puerta Roja Reforma is 2 mi away from Mexico City.

Hotel Puerta Roja Reforma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 35 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 14 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

8.0/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Javier Ignacio

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and spacious accommodation. There were in total 3 rooms, 2 bedrooms and 1 dining room with a table for 4 people and 2 sofas. Each room with its own bathroom plus a toilet in the dining room
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities, communication
Carlos was an amazing host, the bed was one of the best I've ever slept on, and the loft apt G was adorable and well-equipped.
Cute lobby
Roomy bathroom
Entryway, fun surprise
Looking across from bathroom/kitchen level. Bed is about 10' from the floor... fun!! The bed on the floor rolls under the kitchen & turns into a couch!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, room comfort, communication
Good location! Good place to stay!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Axel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was good, cozy. Ventilation needs improvement and being next to the street means you hear the city noises but that was expected
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Josue

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was fine, i just want to clarify this is not a hotel is an apartment.
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

VICENTE

Liked: Cleanliness, communication
Area OK
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

CHANEL

Liked: Communication
Disliked: Cleanliness
Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, communication
Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

LOUISAR

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Rene

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025
Verified

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Victor

Liked: Cleanliness, check-in, communication, listing accuracy
Lugar muy acogedor
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Alejandro

Liked: Check-in, listing accuracy
Disliked: Cleanliness, communication
Pésima experiencia! Al día siguiente me doy cuenta que los colchones tienen chinches, me dieron otras habitaciones, pero no funcionaban los aires, primera vez que en un alojamiento de la app me pasa eso
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Alonso

Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Tengo algunas observaciones que hacerles deberían darles mantenimiento a todos los departamentos el lugar es bonito pero muy descuidado se ve que llevan años sin darles una pintada y mantenimiento y sobre todo poner mucha atención con la limpieza estuve varios días y me cambié 3;veces todos tienen el mismo problema muy descuidados este último tiene demasiada humedad no hay ventilación se siente y huele mucho a humedad tuve que salirme anoche para irme a otro lugar empecé a tener problemas para respirar se me cerró la garganta presente problemas de alergias dolor de cabeza todo ese se deribo por esa situación de que está muy encerrado no hay ventilación natural es muy perspectiva el olor y x último el check out se me hace tan absurdo que te lo pida. Que lo hagas a las 10:00 am y por último el tel y WhatsApp no lo atienden nunca creo que x el precio el lugar que es bonito excepto esos detalles y la ubicación merecen mucho la pena que le pongan atención a esos detalles les adjunto un par de fotografías ojalá y las tomen en cuenta el primer día estuve contento como fui pasando x varios departamentos me fui percatando de esta situación este último fue x el que tome la decisión de busvar otro lugar ya que les repito me tenía muy mal de las vías respiratorias
Les dejo estás fotos para que vean y lo tomen en cuenta no había manera que me pudiera dormir en ese colchón el olor es muy fuerte sumado a lo sucio
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Simri

Liked: Cleanliness, check-in, communication, listing accuracy
Todo accesible, cerca lugaras para moverse y movilidad estupenda
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Javier

Liked: Cleanliness, check-in, communication, listing accuracy
Excelente ubicación.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alonso

Liked: Cleanliness
Muy fácil el acceso al lugar tiendas y restaurantes cercas el personal fue muy amable hasta servicio de la anderia tienen sin duda será mi lugar favorito para hospedarme
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, communication
La cama muy comoda y muy silencioso, se descansa muy bien
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

SILVERIO

Liked: Cleanliness, amenities, communication
Todo perfecto me encantó
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Hugo Flores

Liked: Cleanliness, amenities
La ubicación excelente, nos gustó mucho la decoracion de los departamentos, tiene elevador. Desafortunadamente había mucho moho en la recámara y el baño , el boiler no servía, pedimos otro cuarto y nos cambiaron. El cuarto nuevo estaba mejor pero para bañarse era un problema, el agua super caliente o muy fría. Por el precio y ubicación es un excelente lugar , nada más necesita más mantenimiento. El Sr. Victor nos apoyo pero estaba limitado en poder ayudarnos.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Hugo Flores

Nos gustó mucho la ubicación, muy cerca de transporte, Reforma, para ir al centro y a Chapultepec y sus museos. Le di tres estrellas porque tuvimos problemas con el funcionamiento del boiler para bañarnos los 5 noches. A muy fría o demasiado caliente el agua, se apagaba el boiler solo. Aparte los baños con moho.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Vanessa

Liked: Cleanliness
Disliked: Amenities, communication
Toallas muy viejas. No había agua caliente. No había calefacción tampoco y los enchufes de las habitaciones no servía. Difícil de contactar con el huésped.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Itzel

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Espacio bonito, y bien decorado ubicación muy accesible.
Stayed 2 nights in Dec 2025