4/10 Malo
Claire G.
23 abr. 2025
No le gustó: Limpieza
Disappointing Stay: Poor Cleanliness, Communication, and Amenities
While the location near Southern Cross Station and Spencer Street Outlet was convenient, my stay at this accommodation was disappointing. Storage space was inadequate, with a cupboard mostly occupied by a vacuum and broken or blocked drawers under the bed. Amenities were lacking; only one towel and bath mat were provided, and the towel had hair stuck in it and the towel had stains on it. Cleanliness was poor, with mould on the walls, dirty crockery, and old food left by previous guests. Several advertised items, such as a hair dryer and functioning TV remote, were missing or took days and a week respectively to be provided.Safety issues like electric shocks from the extractor fan and a beeping smoke alarm further detracted from the experience. Communication with the host was slow and unsatisfactory, and the room wasn’t ready upon arrival. The lack of natural sunlight added to the overall discomfort. While the location was a highlight, significant improvements are needed before recommending this property.
Claire G.
Se hospedó 20 noches en marzo de 2025