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Heiss Hotel By Jalo

4.0 star property
4-star hotel near Poblado Park

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Courtyard
Reception
Terrace/patio
Standard Room | Desk, soundproofing, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(42 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Medellín

El Poblado stay.Within a 10-minute walk of this El Poblado hotel, you'll find Poblado Park and Monterrey Comercial Mall. Linear Park President and Lleras Park are also within 2 miles (3 km).

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.4 miles
  • Poblado Park - 8 min walk - 0.5 miles
  • Lleras Park - 11 min walk - 0.6 miles
  • Medellín Clinic - El Poblado - 14 min walk - 0.8 miles
  • Santafé Mall - 5 min drive - 2.7 miles

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

4-star hotel near Poblado Park
Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

How close is Heiss Hotel By Jalo to the airport?

Heiss Hotel By Jalo is 13.3 mi (35-min drive) away from the Jose Maria Cordova Intl. Airport (MDE) airport, the closest popular airport to the property.

How much does it cost to stay at Heiss Hotel By Jalo?

As of Mar 11, 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on Apr 7, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel By Jalo have an airport shuttle?

Airport shuttle services are not available at Heiss Hotel By Jalo.

Does Heiss Hotel By Jalo offer free breakfast?

Free breakfast isn’t provided at Heiss Hotel By Jalo, but buffet breakfast is offered for a fee of COP 50000 for adults and COP 50000 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Heiss Hotel By Jalo?

No, there is no casino at this hotel.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Heiss Hotel By Jalo?

Free parking is not available at this hotel.

Does Heiss Hotel By Jalo have a pool?

Heiss Hotel By Jalo features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 8:00 PM.

Does Heiss Hotel By Jalo have a spa?

There are no spa services available at this hotel.

How close is Heiss Hotel By Jalo to downtown Medellín?

Heiss Hotel By Jalo is 2.1 mi away from Medellín.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 930 out of 1264 reviews
Rating 8 - Good. 188 out of 1264 reviews
Rating 6 - Okay. 81 out of 1264 reviews
Rating 4 - Poor. 27 out of 1264 reviews
Rating 2 - Terrible. 38 out of 1264 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Graet Location
Stayed 4 nights in Oct 2025

10/10 Excellent

valentino

Stayed 1 night in Dec 2025

10/10 Excellent

José Rubén Armando Polanco

Stayed 5 nights in Dec 2025

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Centrally located! Amazing staff! Definitely recommended! Great restaurants near by!
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephanie

Stayed 6 nights in Nov 2025

8/10 Good

Dontrell, Branford

Stayed 5 nights in Dec 2025

6/10 Okay

Milly

Liked: Property conditions & facilities
The room have one roach in the bath area
Stayed 3 nights in Dec 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, comfortable and really clean but the customer service experience makes it a really good place to stay in when in Medellin
Stayed 3 nights in Dec 2025

2/10 Terrible

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was way too small for 2 people. The front desk said it was not possible to switch to a different one. There was no place to put our bags except the bed. They wanted to charge us to have ice in the toom. There was a strong smell of weed in the hallway.
Stayed 3 nights in Dec 2025

8/10 Good

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was a good choice. Great neighborhood with many restaurants and cafes close by. Within 10 minutes ride to many of the popular areas. The staff and security was great. I don't remember the main security guard name but he was awesome. Always acknowledged you whenever you passed him.
Stayed 5 nights in Dec 2025

10/10 Excellent

javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room
Stayed 1 night in Dec 2025

8/10 Good

Tulio Alejandro

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hum, thank you for the service, people are the best, but no value for the money i paid for, better options for that value, no maintenance dirty walls old sheets
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Stayed 4 nights in Nov 2025

8/10 Good

Jadira Rose

Stayed 9 nights in Nov 2025

10/10 Excellent

Leonardo

Great!
Stayed 3 nights in Nov 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction going on outside of my room for the duration of my stay
Stayed 5 nights in Nov 2025

10/10 Excellent

Noemy

Stayed 7 nights in Nov 2025

10/10 Excellent

Saul

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. FELLAS ONLY ONE GUEST PER DAY. The day resets at 6am. BRING HATS. Don’t touch anything in the fridge unless you want to pay. Free water is room temperature. My shower in room 318 took 10mins to get cold everyday. They said that’s typical. Place is close to mostly everything and if not Ubers are $4 unless your going super far. I ate my breakfast everyday on the corner at the mini market. Try their fresh juices. Would definitely recommend this hotel if you don’t want to be where it’s madness
Stayed 4 nights in Nov 2025

10/10 Excellent

yoalver

Stayed 2 nights in Nov 2025

8/10 Good

Nancy

Stayed 5 nights in Nov 2025

10/10 Excellent

Yehosua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2025

10/10 Excellent

Cameil

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and the place was overall comfortable.
Stayed 5 nights in Nov 2025

8/10 Good

Julia, Woodland Hills

Our stay wasn’t bad, but the room was tiny. Great view though.
Stayed 2 nights in Nov 2025

10/10 Excellent

harim, rose hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, beautiful hotel, small room but we knew that lol. Great breakfast, pool is amazing with the views wow. Only thing was we can hear all of our neighbors at night lol if you know what I mean. I give it a solid 9/10
Stayed 4 nights in Nov 2025

10/10 Excellent

Guadalupe

Stayed 3 nights in Oct 2025