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Hotel Pullman ZamZam Makkah

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Pullman ZamZam Makkah

2 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Massages
Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Meeting facility

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)
  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds
  • City view

View all photos for Classic Room, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(7 reviews)
  • 398 sq ft
  • Sleeps 4
  • 4 Twin Beds
  • City view

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

Classic Junior Suite, 2 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Junior Suite, 2 Single Size Beds, City View

  • 484 sq ft
  • Sleeps 6
  • 2 Twin Beds
  • City view

View all photos for Classic Accessible, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • City view

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • City view

View all photos for Classic Room, 3 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Junior Suite, 2 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • City view

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • City view

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room 2 Single beds ( Haram View )

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room 2 Single beds ( Haram View )

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

Classic Suite, Multiple Beds, Courtyard View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed

  • Sleeps 7
  • 1 King Bed
  • City view

About the neighborhood

Makkah

Makkah City Center stay.A stay at this Makkah City Center hotel places you steps from The Clock Towers and a 5-minute walk from Great Mosque of Makkah. Kaaba and King Fahad Gate are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.1 miles
  • The Clock Towers - 2 min walk - 0.1 miles
  • King Fahad Gate - 3 min walk - 0.2 miles
  • Kaaba - 6 min walk - 0.3 miles
  • Souk Al-Khalil - 7 min walk - 0.4 miles

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 72 min drive

Restaurants

  • ‪Brew92 - ‬4 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Mado مادو - ‬4 min walk
  • ‪Al Tazaj | الطازج - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
Hotel Pullman ZamZam Makkah offers its guests a full-service spa and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Business amenities include meeting rooms and limo/town car service.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Makkah hotel.

  • 1 building
  • 1315 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 2005
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations have separate dining areas and include desks and dining tables. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Enaya. Services include massages. The spa is open select days.

Similar properties

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Swissôtel Makkah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,018 reviews
$216 nightly
The price is $261
Feb 3 - Feb 4
Total with taxes and fees
Swissôtel Makkah

Property amenities

Family friendly

  • Dining table
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 287.50 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 287.50 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10001442

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hotel Pullman ZamZam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Frequently asked questions

How close is Hotel Pullman ZamZam Makkah to the airport?

Hotel Pullman ZamZam Makkah is 58 mi (72-min drive) away from the King Abdulaziz Intl. Airport (JED) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Pullman ZamZam Makkah?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on Feb 10, 2026 start from $211.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Pullman ZamZam Makkah have an airport shuttle?

Airport shuttle services are not available at Hotel Pullman ZamZam Makkah.

Does Hotel Pullman ZamZam Makkah offer free breakfast?

Free breakfast isn’t provided at Hotel Pullman ZamZam Makkah, but buffet breakfast is offered for a fee of SAR 90 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Hotel Pullman ZamZam Makkah?

No, there is no casino at this hotel.

What time is check-in at Hotel Pullman ZamZam Makkah?

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM. Early check-in costs SAR 400 (subject to availability).

Is there free parking at Hotel Pullman ZamZam Makkah?

Free parking is not available at this hotel. Valet parking is available for SAR 287.50 per day.

Does Hotel Pullman ZamZam Makkah have a pool?

Hotel Pullman ZamZam Makkah does not have a pool.

Does Hotel Pullman ZamZam Makkah have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and light fare.

Does Hotel Pullman ZamZam Makkah have a spa?

Pamper yourself with a day at Enaya, where you can enjoy massages.

How close is Hotel Pullman ZamZam Makkah to downtown Makkah?

Hotel Pullman ZamZam Makkah is 0.7 mi away from Makkah.

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 373 out of 1012 reviews
Rating 8 - Good. 198 out of 1012 reviews
Rating 6 - Okay. 167 out of 1012 reviews
Rating 4 - Poor. 105 out of 1012 reviews
Rating 2 - Terrible. 169 out of 1012 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Haroon

Stayed 3 nights in Oct 2025

8/10 Good

Ibrahim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Massive room with beautiful view. But not many amenities in the room or the bathroom. Breakfast was amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Issa

Stayed 1 night in Oct 2025

2/10 Terrible

sahbia

Stayed 4 nights in Oct 2025

10/10 Excellent

AYUB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

MujeebuRahiman

Liked: Amenities
Best
Stayed 1 night in Oct 2025

8/10 Good

MOHAMMD SAJID, roorkee

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 6 nights in Sep 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet is big with all kinds of options. Rooms are standard, its really close to the haram. Its in the clock tower complex.
Stayed 4 nights in Sep 2025

6/10 Okay

Umar

Stayed 2 nights in Oct 2025

10/10 Excellent

Khairy

Stayed 3 nights in Sep 2025

2/10 Terrible

malik

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shockingly bad service. I injured my foot and requested first aid kit and they did not have plasters. They instead instructed me to go to the pharmacy with bleeding foot myself. I’m paying £300 a night and they could not help source me a bandage or a plaster. This is not what you should expect from a 5 star hotel. Poor.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rehab

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Sep 2025

8/10 Good

Hisham

Stayed 2 nights in Sep 2025

8/10 Good

Hasti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Pullman Zamzam. The room was impressively spacious, spotless, and well maintained, which made the whole experience very comfortable. The property facilities were also excellent, and everything felt modern and well taken care of. A microwave in the room would have been a perfect addition, especially for longer stays. The location could not be better—just a two-minute walk to Masjidil Haram (Ka’bah) and directly above shopping malls, which made access extremely convenient. It truly feels like staying in a prestigious and central area. Staff were generally helpful and professional during the day, though I found the reception service at midnight a little less welcoming than expected. A warmer approach from the late-night team would make a big difference to the overall guest experience. In summary, this hotel offers comfort, cleanliness, and a prime location. I would happily stay again and recommend it to others looking for convenience and a sense of luxury near the Haram.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yawar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate. When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room. While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again.
Stayed 3 nights in Aug 2025

4/10 Poor

Rameez

Disliked: Cleanliness, staff & service, amenities
The elevator takes an hour to come plus very inconvenient staff doesn’t listen at all.
Stayed 1 night in Sep 2025

2/10 Terrible

Issar

Disliked: Staff & service, property conditions & facilities
Toilet was not functioning and nobody fixed it even after calling front desk several times. Avoid this hotel if possible. Furniture was outdated. Windows were dirty and could not see haram clearly.
Stayed 1 night in Sep 2025

10/10 Excellent

Aisha

Great checkin and great hotel
Stayed 7 nights in Feb 2025

8/10 Good

Farhana

Stayed 3 nights in Sep 2025

10/10 Excellent

Mazhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Adel

Stayed 3 nights in Aug 2025

8/10 Good

Dalia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front Office Staff and Housekeeping staff are amazing
Stayed 2 nights in Sep 2025

10/10 Excellent

Muhammad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 👏👏👏
Stayed 2 nights in Aug 2025

10/10 Excellent

Molai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Aug 2025

6/10 Okay

Hanaa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall was good. 5 min to Haram. Rooms need some OSD.
Stayed 4 nights in Aug 2025