4/10 Poor
R
Jun 22, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived there was no one at reception. after a wait of approximately 6 minutes a young man appeared and gave me the key card. I went up to the room and I found that the floor was not swept properly. The towels provided in the bathroom were filthy which prompted me to closely examine the bedding. The duvet cover had stains on the underside so I decided to turn it over. Also all of the room doors were what can only described as requiring renewing. They were scratched and scuffed and looked like they had all been kicked which Immediately made me worry that I'd chosen the wrong hotel. I found out later that the hotel had been housing immigrants for a long while and i don't think that the new owners had actually refurbished since. The outside temperature when I booked in was about 32 degrees so after getting someone the young lad from reception to show me how the air conditioning worked I asked for an extra key card to allow me to leave the aircon on for when I got back in the evening. I was told that the management didn't allow more than one key. The following morning I asked the reception to replace the towels and was told the cleaners would do that. When I arrived back in the evening they hadn't been replaced at all. I went back to the hotel to collect something in the early afternoon so needed someone to open my door as I had left my key in the room but there was no one there at all. I have mor complaints but no more room to express them. The worst hotel I've known.
R
Stayed 2 nights in Jun 2025