2/10 Terrible
Prissilla
16 mar. 2024
Customer service was beyond poor.
The key to the room did not work, went to reception 3 times to sort out the issue but they could not help, I had to leave the sliding unlocked to get out of the room.
I was told to call “0” for room service but tried for 10 mins and not answer, I had to walk over to order my food
Breakfast buffet had iced cold bake beans & sausages
Requested a scale at 1.30pm to weigh my suitcases but someone came around at 4pm as I was checking out.
Requested for someone to take my suitcases to reception before checking out but no one turned up and I had to drag the suitcases Myself as the taxi was waiting.
Great resort but the worse customer service
Prissilla
Se hospedó 2 noches en marzo de 2024