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Crystal Lodge Hotel

2.0 star property
Hotel in Thornton Heath with free parking

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Interior
Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi
In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Reception
Fridge, microwave, coffee/tea maker

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Parking available
  • Kitchen
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

View in a map
49 Brigstock Road, Thornton Heath, England, CR7 7JH
  • Place, Selhurst Park Stadium
    ‪16 min walk‬
  • Place, Crystal Palace Park
    ‪6 min drive‬
  • Place, Clapham Common
    ‪13 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪46 min drive‬

Room options

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Shared Bathroom

  • 65 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Private Bathroom

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Shared Bathroom

  • 75 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Private Bathroom

  • 97 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

  • 86 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Triple Room, Shared Bathroom

  • 118 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Quadruple Room, Shared Bathroom

  • 129 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Family Quadruple Room, 2 Bedrooms, Private Bathroom

  • 108 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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  • Free WiFi
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About the neighborhood

Thornton Heath

Bensham Manor stay.Your stay at this Bensham Manor hotel places you within 9 miles (15 km) of London Eye and Big Ben. Buckingham Palace and London Bridge are within 9 miles (15 km).

What's nearby

  • Selhurst Park Stadium - 16 min walk - 0.9 miles
  • Crystal Palace Park - 6 min drive - 2.3 miles
  • Clapham Common - 13 min drive - 5.3 miles
  • Big Ben - 24 min drive - 8.5 miles
  • Buckingham Palace - 24 min drive - 8.8 miles

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Pawsons Arms - ‬11 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Da Pizza Box - ‬1 min walk
  • ‪Prince George - ‬11 min walk
  • ‪Yah-So - ‬11 min walk

About this property

Crystal Lodge Hotel

Thornton Heath hotel in Bensham Manor area
As a guest of Crystal Lodge Hotel, you'll find a terrace, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. Crystal Lodge Hotel also features a garden, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Thornton Heath hotel is smoke free.

  • 14 guestrooms or units
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
Crystal Lodge Hotel offers 14 accommodations with safes and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 20.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

How close is Crystal Lodge Hotel to the airport?

Crystal Lodge Hotel is 17.3 mi (76-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Crystal Lodge Hotel have an airport shuttle?

Airport shuttle services are not available at Crystal Lodge Hotel.

Does Crystal Lodge Hotel offer free breakfast?

Crystal Lodge Hotel does not offer free breakfast.

Is there a casino at Crystal Lodge Hotel?

No, there is no casino at this hotel.

What time is check-in at Crystal Lodge Hotel?

Check-in start time: 1 PM; Check-in end time: 1:00 AM.

Is there free parking at Crystal Lodge Hotel?

This hotel offers free self parking. Valet parking is available for GBP 10 per night.

Does Crystal Lodge Hotel have a pool?

Crystal Lodge Hotel does not have a pool.

Does Crystal Lodge Hotel have a spa?

There are no spa services available at this hotel.

How close is Crystal Lodge Hotel to downtown Thornton Heath?

Crystal Lodge Hotel is 0.5 mi away from Thornton Heath.

Reviews

Crystal Lodge Hotel Reviews

5.6

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 31 out of 204 reviews
Rating 8 - Good. 41 out of 204 reviews
Rating 6 - Okay. 42 out of 204 reviews
Rating 4 - Poor. 34 out of 204 reviews
Rating 2 - Terrible. 56 out of 204 reviews

Reviews

8/10 Good

Oli

Stayed 1 night in Jun 2025

6/10 Okay

Andy

Liked: Staff & service
Location, staff, excellent. Bathroom needed lots of attention
Stayed 1 night in Jul 2025

2/10 Terrible

sherry

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
U need to explain to person that they are sharing a bathroom with strangers the place was very smelly overall i can't imagine taking kids there i will never refuse or let anyone i know go there is not
Stayed 3 nights in May 2025

8/10 Good

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very nice and kind to me.
Stayed 1 night in May 2025

10/10 Excellent

Stuart

Stayed 1 night in Feb 2025

6/10 Okay

Denepher

For a quick, one night stay, at the price, it was adequate.
Stayed 1 night in Feb 2025

6/10 Okay

Catherine

Business traveler
Liked: Staff & service
Disliked: Cleanliness

Cosy welcoming but needs a clean

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.
Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Esay

Stayed 1 night in Jan 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Warm cosy relaxing stay
Stayed 1 night in Dec 2024

2/10 Terrible

Max

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.
Stayed 1 night in Dec 2024

8/10 Good

Ade

Liked: Staff & service, amenities
Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort

Goid value

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024

4/10 Poor

Dianne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024

2/10 Terrible

Ashlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Shobika

Stayed 1 night in Aug 2024

8/10 Good

Paul

Stayed 1 night in Aug 2024

10/10 Excellent

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024

6/10 Okay

tracey

Liked: Staff & service, room comfort

Thank you Walid

We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

2/10 Terrible

Jerome

Stayed 1 night in Jul 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024

10/10 Excellent

zahraa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024