2/10 Terrible
Verified traveler
Traveled with family
Feb 15, 2025
Disliked: Cleanliness, room comfort
One of the worst in my entire life
Here’s a revised version of your review with improved clarity, grammar, and flow:
One of the worst stays of my life. This experience completely ruined Genting Highlands for me. The listing photos are misleading—don’t be fooled. The rooms were dirty, smelled bad, and the staff, including security, were extremely rude.
The worst part of this building is the elevator system. Every day, we waited over 40 minutes just to go down from the 12th floor because the elevators were slow, poorly programmed, and too small. One day, after getting exhausted from waiting, we decided to take the stairs with two kids and two strollers—only to find that the exit doors were locked. We had to climb five floors back up to find an open exit, only to end up waiting for the elevator again.
On checkout day, knowing how difficult it would be to get an empty elevator with three large suitcases, two kids, and two strollers, we split up. I managed to get into a half-empty elevator with my luggage, but since it was going up first, it stopped at almost every floor before reaching the top (38th floor). The same thing happened on the way down—it stopped at every single floor. My family had to wait for another elevator and went through the same ordeal.
I would never recommend this place to anyone visiting Genting Highlands.
Verified traveler
Stayed 2 nights in Jan 2025
