8/10 Good
Taniea
Traveled with partner, Traveled with family
Mar 25, 2025
The property is in a beautiful location. We loved the charm of the decor and thought the rooms were spacious and lovely. Some minor repairs could improve the place overall such as some of the outdoor seats were broken and a lamp was missing from our room. The food at both the bar and restaurant was excellent and the service was also very good. We had a great time and wished we could have stayed longer.
One point that could have been better was check in. We arrived at 4pm, but our room wasn't ready. They told me they would call when it was ready. We went back after 45 minutes, and it still wasn't ready. I told the front desk agent that I did not have cell service but could receive text messages as I was connected to WiFi. At 5:40, we went back again and was told the room was ready and that they tried calling me twice. I did not have any missed calls and was frustrated considering I had told the agent I couldn't receive calls. When we got to our room around 5:45, the keys did not work, so we had to go back again to the front desk to get them fixed. A solution is for the hotel to have an app that allows messaging and has general information. Other people were frustrated because during check in the front desk is very busy and they aren't able to answer the phone. Having information that many people need in the app would have been so helpful- like information about the hotel as well as taxi numbers. A convenience store is also needed considering the location.
Taniea
Stayed 3 nights in Mar 2025