2/10 Terrible
Ana
14 jul. 2019
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
There are much better options in Keszthely;
We would never recommend this place
1 There is no reception and no one on the phone spoke English. The personal manager does speak English but was not available that weekend.
2 Rooms are very different to the pictures on internet. There is no place even for a chair; you get only a towel per person, no hand towel at all, and even in the "best room", there is no place to hang the towels.
There are 16 rooms and no recepción, no facilities and no maintenance, and in the "garden", an empty, broken swimmingpool.
3 First room we got was dirty, speacially the bathroom, but we didnt take pictures. We got a second room that was ok, but after 2 nights they moved our things WITHOUT OUR PERMISSION!!! to a room that was also dirty (see pictures, and what we found when we came back at 9pm on Saturday)
4 We had booked 5 nights, and for the price, we had expected much better conditions. But we were speacially upset when we found our things in a new room!!!
5 We decided to leave 2 nights before because we could not accept that someone had taken all our things WITHOUT PERMISSION.
6 Now the hotel wants to keep the full amount for the 5 nights.
7 Only hoteles.com has acknowledged the big disturbance and compensated us.
8 We travell a lot and had never experienced something like this!!
Ana
Se hospedó 5 noches en julio de 2019